Hospitality Training Services

Employment opportunities with The Harbour Inn Newcastle!

­čŹŻ­čŹŞ­čŹŻ­čŹŞ­čŹŻ­čŹŞ­čŹŻ­čŹŞ­čŹŻ­čŹŞ­ 華­čŹŞ­čŹŻHospitality Training Services- For ALL your Hospitality Training Needs! ­čĺü­čĆ╝ÔÇŹÔÖÇ´ŞĆ­čĺü­čĆ╗ÔÇŹÔÖé´ŞĆ­čĺü­čĆ ╝ÔÇŹÔÖÇ´ŞĆ­čĺü­čĆ╗ÔÇŹÔÖé´ŞĆ­čĺü­čĆ╝ÔÇŹÔÖ Ç´ŞĆ­čĺü­čĆ╗ÔÇŹÔÖé´ŞĆ­čĺü­čĆ╝ÔÇŹÔÖÇ´ŞĆ­č ĺü­čĆ╗ÔÇŹÔÖé´ŞĆ­čĺü­čĆ╝ÔÇŹÔÖÇ´ŞĆ­čĺü­čĆ╗ ÔÇŹÔÖé´ŞĆ­čĺü­čĆ╝ÔÇŹÔÖÇ´ŞĆ­čĺü­čĆ╗ÔÇŹÔÖé ´ŞĆ­čĺü­čĆ╝ÔÇŹÔÖÇ´ŞĆ Providing solutions for all Front of House problems! ­čô×­čô×­čô×­čô×­čô×­čô×­čô×­čô×­čô×­čô×­ čô×­čô×­čô× Contact Oonagh 07526426934 oonaghlen@outlook.com ... ÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťůÔťů #mysterydining #customerservice #upselling #training #mentoring #appraisals #recruitment #companymanuals #qualityassurance
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It can happen so easily & is so frightening ­čś▒ I have been in situations before were a customer is choking ­čćś Do any of your team members have First Aid Training?

­čćś I train teams who are in customer service roles to a very high standard because I believe thats what customers deserve! ­čćś ÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´Ş ĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆ Almost on a daily basis I am dismayed as a customer, it could be whilst IÔÇÖm in a shop, contacting a service provider or in a hospitality establishment ÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´Ş ĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆÔÜá´ŞĆ I find that SOME staff ; ... ÔŁî DonÔÇÖt know their products/menus ÔŁî DonÔÇÖt care ÔŁî Are uninterested in their roles ÔŁî Are poorly trained ÔŁî Lack initiative & donÔÇÖt know whatÔÇÖs expected from them as an employee >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Why do we accept thisÔŁôÔŁôÔŁôÔŁôÔŁô Ôťů All staff members should have Customer Service Training specific to the business they work in! Ôťů All teams should be supported by their manager to achieve the high standard required! Ôťů Standards should be inspected on a regular basis & observations carried out to ensure they are correctly upheld! >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> ­čćśHow many times recently have you received poor customer service? ­čćś >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Train your teams! Contact Oonagh 07526426935 oonaghlen@outlook.com >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> #mysterydining #customerservice #upselling #training #mentoring #appraisals #recruitment #companymanuals #qualityassurance
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ÔťĘThese are the fundamentals of Customer Service!!! Are your team doing these? If not....they arenÔÇÖt doing their job!! ÔťĘ#respect #the #customer #communication #eyecontact >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Contact Oonagh 07526426935 oonaghlen@outlook.com >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Ôťů Mystery Dining Ôťů Customer Service Ôťů Upselling Ôťů Training Ôťů Mentoring Ôťů Recruitment Ôťů Appraisals Ôťů Company Manual Ôťů Quality Assurance

ÔťĘThese are the fundamentals of Customer Service!!! Are your team doing these? If not....they arenÔÇÖt doing their job!! ÔťĘ#respect #the #customer #communication #eyecontact >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Contact Oonagh 07526426935 oonaghlen@outlook.com >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Ôťů Mystery Dining Ôťů Customer Service Ôťů Upselling Ôťů Training Ôťů Mentoring Ôťů Recruitment Ôťů Appraisals Ôťů Company Manual Ôťů Quality Assurance

Ôťů A good, professional team KNOW their products! Ôťů Through a combination of Customer Service Excellence & Upselling a server will assist customers with their choices! Ôťů All front of house staff need to know the menu inside & out! ­čś▒ Does your team fully know the menu???­čś▒ Test them!!!!
... Contact Oonagh 07526426935 oonaghlen@outlook.com
#mysterydining #customerservice #upselling #training #mentoring #appraisals #recruitment #companymanual #qualityassurance
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Ôťů Find out what they ÔÇťneedÔÇŁ in order to perform their duties better! Ôťů Please & thank you should always be used amongst the team! Ôťů Staff Appraisals! Ôťů Give general, verbal feedback! Ôťů Create an improved working environment! ... ÔťĘHTS can help get the BEST from YOUR team! ÔťĘ Contact Oonagh 07526426935 oonaghlen@outlook.com #mysterydining #customerservice #upselling #training #recruitment #mentoring #appraisals #companymanuals
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How delish does this look ­čśŹ Thirsty Thursdays indeed ­čśČ Nightcap Bartending and Events ­čĹŹ­čĆ╗

ÔťĘNewry bound today to work with 2 fabulous teams from 2 very popular establishments! ÔťĘ ÔťĘThese Hospitality Professionals are at the top of their game but know thereÔÇÖs always improvements they can make ÔťĘ #customerservice #upsellling #training #mysterydining #mentoring #companymanuals #recruitment #appraisals #qualityassurance Ôťů Contact Oonagh 07526426935 oonaghlen@outlook.com

­čÉúThe start of the Easter weekend, one of the busiest periods in the Hospitality calendar! ­čÉú~~~~~~~~~~ ­čÉú LetÔÇÖs hope your teams are enthusiastic, informed & ready to deliver their best level of customer service! ­čÉú

­čÉÇ Would your staff know how to handle a situation like this? My first instinct would be to run! Save yourself ­čśé but seriously professionalism is required at all times!

­čŚú Does your workplace promote good Mental Health amongst staff? Maybe itÔÇÖs time it did ­čśĽ Contact Jill Gordon NLP Coaching for more information on MH Awareness Talks & MH Strategies ­čŚú

Some good news at Doc's Fish and Chips Newcastle! Spread the word!

­čîčIs good Customer Service important to you when eating out?­čîč

Vacancies at Golf links house!

Management Mentoring sessions enable business owners, managers & supervisors to; Ôťů Overcome/resolve issues! Ôťů Increase confidence & knowledge! Ôťů Share ideas & thoughts! Ôťů Get the motivation needed to make positive improvements! ... Ôťů Help the management team feel less isolated! >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> Contact Oonagh 07526426935 oonaghlen@outlook.com >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> ­čîčServices start from ┬ú100­čîč ­čîčPackages start from ┬ú450­čîč >>>>>>>>>>& gt;>>>>>>>>>& gt;>>>>>>> #mysterydining #customerservice #upselling #training #mentoring #appraisals #recruitment #companymanuals #qualityassurance
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Afternoon Tea Golf links house? Yes please!

Very helpful in all areas of hospitality from on floor to management

Training with this company changed my life for the better!!

As well as securing a fantastic job after I completed my training I've also become self employed. Couldn't have done it without the help of Oonagh and team.

Highly recommend ´┐Ż

Thanks for the 5Ôść advise and help you give two the staff at reuben's deli belfast.

I was extremely impressed with the training I received from Oonagh. I thoroughly enjoyed the experience & learned a few new things. I have taken on a new post recently & I will certainly be using some of the ideas. I would definitely recommend this service.

Thankyou´┐Ż

I have learned a lot from this training service very highly recommend