Lagan Valley Leisureplex

GET KICKING WITH FUTSAL! Classes kick off tomorrow (Wednesday) at Lagan Valley LeisurePlex ⚽️
* 3.30pm - 4.15pm (5-7 years) * 4.30pm - 5.30pm (8-11 years)
... Book your class now at www.theleisureplex.com.
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HAVE A GREAT BANK HOLIDAY WEEKEND! Come and visit us for a great family day out!
For up to date session times, please visit https://bit.ly/2DmWCsV.
... Visit Lisburn Castlereagh Lisburn & Castlereagh City Council
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⭐️ THE BEST DAY OUT ⭐️
Make it a day out for all the family and experience the thrills and spills on the longest and fastest water slides around!
Please visit https://bit.ly/2DmWCsV for up to date session times.
... Visit Lisburn Castlereagh
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GET KICKING WITH FUTSAL!
Classes kick off this afternnoon at Lagan Valley LeisurePlex ⚽️
* 3.30pm - 4.15pm (5-7 years) ... * 4.30pm - 5.30pm (8-11 years)
Book your class now at www.theleisureplex.com.
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🌈 THE COLOR RUN 🌈
Make sure you register today for the craziest, most colourful 5K run on Saturday 11th May, 11am at Wallace Park.
For more information visit: https://bit.ly/2Jaxfz5
... Lisburn & Castlereagh City Council Lisburn City Centre Events Visit Lisburn Castlereagh Jog Lisburn Wallace Park
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AQUA NATAL YOGA
Designed to help expectant mothers prepared for the arrival of their little ones, and ideal for post natal mums, the Aqua-Natal Yoga class makes exercising that little bit easier and is one of the best activities you can do for your body, mind and baby.
Our specialist Aqua Natal Yoga class will run every Thursday, 2pm at Lagan Valley LeisurePlex. ... Cost is £8 per class. No need to book- just pay as you go.
For more information contact 028 9260 0274.
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CUSTOMER NOTICE: THE LEISUREPOOL IS NOW SOLD OUT FOR THE REST OF TODAY, UNLESS YOU HAVE ALREADY BOOKED ONLINE.
MANY THANKS

** CUSTOMER NOTICE **
Due to an event being held on Saturday 27th April, the diving boards will be closed from 2.30pm - 5.30pm.
We apologise for any inconvenience caused.

VITALITY STUDIO OPENING THIS MONDAY AT DUNDONALD INTERNATIONAL ICE BOWL! Plenty of fitness classes to choose from! Book online now!

Customer Notice Due to a unforeseen event the 6.30pm Flow Yoga class has been canceled for tonight.
We apologise for any inconvenience

EXPERIENCE THE 5K COLOR RUN AT WALLACE PARK, LISBURN
Lisburn & Castlereagh City Council is excited to host the craziest and most colourful 5K run, ‘The Color Run’, on Saturday 11th May, 11am at Wallace Park, Lisburn.
The entry fee is £10.00 per adult and £5 for children under 12, which includes sunglasses. Participants should wear white or light coloured clothing to make the most of the event. All colours are made of natural powders. Children must be accompanied by an adult.
... Registration deadline is Friday 10th May at 5pm.
To register please visit bit.ly/2IFlH7a or phone the LeisurePlex main reception on 028 9267 2121. For further information on the event, please contact Robert Geary, Sports Events Coordinator on 028 9250 9566.
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The leisure pool sessions are very busy today with a current walk-in waiting time of approximately 1 hour and 20 minutes. This time could increase as they day progresses.
We recommend booking online in advance for sessions to secure tickets and avoid the possibility of high waiting times for entries or sessions selling out.
The competition pool is still available and limited spaces for 2pm mission inflatable i-shape session

HAPPY EASTER! We are closed today but back in action tomorrow (Monday 22nd)!
Make the most of your Easter holidays and enjoy a great day out! Book your Leisure Pool session online at bit.ly/2A8g3ow

VITALITY MEMBERS
Vitality Members can now book the following activities online by visiting https://bit.ly/2O33IHN
• Leisure pool sessions... • Lazy River and Aqualand sessions • Disability and ASD sessions • All Mission Inflatable types
Members can book via their online portal by choosing BROWSE TICKETS which takes you to the ACTIVITIES SECTION to make your booking. Alternatively members can use the BOOK NOW link on our website www.theleisureplex.com. Remember your membership number is required to get a free ticket.
Once in the session option, members must insert their membership number beside the ticket type and ADD a ticket at a £0.00 price. You can then repeat this process for other members in the membership and this will go through as one transaction. You will also have the option to purchase tickets at this stage for non-members as well by using the +/- signs beside number of non-members.
Remember there is a maximum of 1 session per activity per member per day.
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** CUSTOMER NOTICE **
Please note Aqua Zumba has been cancelled this Friday (19th April) at Lagan Valley LeisurePlex. We apologise for any inconvenience this may cause.

GET KICKING WITH FUTSAL! Classes kick off tomorrow 3.30pm - 4.15pm (5-7 years) or 4.30pm - 5.30pm (8-11 years)
Book your class now at www.theleisureplex.com

EASTER LEISURE POOL OPENING HOURS Monday 15th to Sunday 28th April (Closed Easter Sunday ONLY)
Lazy River and Aqualand family session Monday to Sunday... 10.00am to 11.00am
Leisure Pool Ride Session Monday to Friday 11.00am to 7.00pm
Saturday & Sunday 11.00am - 5.30pm
To ensure an enjoyable visit and to avoid disappointment, we recommend booking online in advance. Please visit, www.theleisureplex.com
We hope you all have an Egg…cellent Easter!
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We went to the the Halloween pool party last night and we had a great time..... my 2 year old son has ear issues and had an operation only a few weeks ago and can't get water near his ears I forgot his head band but the main receptionist couldn't have been more nicer or helpful she give me a few suggestions of stuff and finally we found something that worked for him and allowed us to go swimming he had a brillant time..... it makes such a difference to find someone who is just sooo nice we will 100% continue to come back soo thank you soo much to her unforuntly I don't no her name xxx

We had booked for the 12.40 session today everything went great when we went in we got seen straight away but on the way out at 2 the place was really crazy so I would advise people to book if you are going in the afternoon. My 3 year old son had a ball he loves the water and enjoyed the lazy river, kids area and us the big kids enjoyed the slides. Great day!

Took our son yesterday as part of a birthday day out with his 3 friends and his brother. My husband, I and the 5 boys had a great time in the slides and the lazy river. It's a great set up and between the bowling, cinema and food outlets, quite easily spend a full day here. Only negative, and it is a small one, was that having booked online, which albeit guaranteed our admission, the online queue at the reception was closed so we had to queue alongside walk ins which meant we only just made it in to the pool in time for our session. Fantastic day out and would recommend it!

Such a fun place to bring children of all ages, it was my little girl Sophia first time and she just had a ball, me and my boys love all the slides, but r favourite thing of all, is the slow river, 'brilliant' family fun day out, can't wait for r next time �����

My girls love going to this place. We've been twice now and have yet to be disappointed. Only issue I had the 2nd time we went was the one slide was not working but there was still more than enough to keep me and my 8 & 6 year olds happy.

Booked online for my sons birthday treat! Unfortunately we got held up in traffic and were going to miss our slot! We rang and luckily for us there was a slot available an hour later so we got it changed easy enough! The pool itself is brilliant! Definitely more for the younger ones now too!

Absolutely amazed at the helpfulness if staff today lost a piece of sentimental jewellery... so thankful and all the kids old and young had a ball highly recommend for family day out and recommend booking online no queues and timed sessions

So this was our first visit today and we really enjoyed it. Yes it was really busy but it was a wet summer holiday day so we expected that. Water was nice and warm. Bit cool standing waiting at the kiddies bit but we just sat down in the water and this was warmer. There were a number of fairly rowdy late teens early 20's at the pool. I felt sometimes they should have been brought under control but I guess they were just having fun. There were plenty of staff about and all paying attention well. We will be back

Went yesterday with my 5 and 2 year old. Was tough trying to keep them safe as there were a lot of boisterous teen boys flying about and never saw any life guards asking them to calm down. The air temperature was freezing so had to take my younger child out to get dressed after half an hour as she was chittering with the cold. Is annoying in the play part as you cant get any respite from water spraying in your face. I had to huddle with my 2 yr old under a slide to get away from the spraying! Can see its a great place for older kids but will leave it a few years before I go back.

Went yesterday (10am-11am) with my husband and 1 and a half year old. The kids part was good but my daughter was shivering and I was freezing so we couldn't even stay in it. Could really do with having it warm as you are not submerged in the water so you are really cold standing around. I like the idea of the kids part but for a one year old getting a massive bucket of water dunked on you with no warning is rather scary. Thankfully she is good in the water. Maybe a baby pool or part with less things shooting water at you. We ended up spending most of the time in the lazy river, but was quite crowded and we kept bumping into people or vice versa. Again we were all freezing. Half the showers weren't working and the toilets were not that easy to find. It is good a little pricy at that time of the morning to sit in a lazy river for 1 hour freezing. Would be better if you could also use the pools at no extra cost. Staff on the desk were lovely but the Ones at the pool had faces like a slapped bum and were quite grumpy and shouty at the children. Think they need more training in working with people and children!!

Went with grandchildren and daughter. I have poor eyesight so i always wear my glasses but found it near impossible to see due to the fact there were water jets spraying me no matter where i went. Hated it. Even in toddler area water constantly spraying . Not very child friendly. Wont be back

Turned away with 5 very unhappy children due to not having booked and being too busy. I understand there are pool bather loads however nowhere on the website or Facebook mentioned or made public aware that the pool could not take anymore customers. The woman at the desk was also not very pleasant. After travelling a brave distance with a bunch of kids, very disappointing experience.

Totally unimpressed this morning with the competition pool, myself partner and 2 children were there from 11:30 to 12:30 and would have stayed longer only the main pool was that cold my youngest was shivering in the pool as it was ridiculously cold. Not only was it freezing over half the pool was takin up with lanes 3 for just doing lengths and one wider for private lessons. We prefer going on the morning as it's quieter & are youngest has ASD. The smaller pool (diving) pool was not an option as there was a baby swimming lesson then babys/toddlers in it. My children love swimming & we equally love teaching then having been there a week previously we had high expectations. Totally disappointed today. Unfortunately speaking to a member of staff was not possible today because it was incredibly busy then at the main reception a manager was telling a family they couldn't gain energy as it has to be 1 parent per child! Looked like very disappointed children.

I came out feeling like I’d been water boarded for an hour and a half, why on earth would you have so many jets of water in an area for small children at knee height is beyond me?! There’s nowhere to hide from it, nowhere to sit quietly just an onslaught of rubber rings in your head and chlorine water in your eyes!!

Tried to book a party for the wee one (age 2) told was too early they can only book a month in advance. So came back today at 9.00am and was told they were fully booked!?!? So asked for the next day to be told to come back tomoro but there's already people interested so probably won't get it. Useless service and staff! Another reason to avoid this so called 'city' of lisburn.

Rang the reception today to asked for session times & was spoke to very unprofessional & told session times were every 20 minutes & come on ahead .

As traveling from a distance I wanted to make sure we weren't waiting around , until arriving & to be told we had a 2 hour wait .. fair enough if I hadn't already rang the hour before hand . To which I spoke to management who was also very unprofessional & looked like he couldn't be bothered ! Staff training is a must here if anything..

wasted my time & disappointed children ...

My husband with our 2 kids went to the pool as he does occasionally but was turned away because he didn't have another adult with him he was shocked as he has went a few time with just himself and the 2 boys and was never turned away. I no rules and all but why let him in them other times and not let him in today. My kids where so upset. The girl at reception was very rude to my husband. We will never be back and I will be telling other people about my experience.

Just been refused entry with my 2 kids a 7 year old and a 2 year old absolute descrace the fact that you drive all the way from Belfast to be told I can't go in the kids part because of their rule which they choose to enforce when they like it as I have been at the pool before with three kids and I also had my 2 kids at Bangor a couple of weeks ago and there was no problem ? And then having to explain to my daughter that they weren't letting us in when she is already excited seeing the slides and the water . Use are a joke of a leisure centre stop trying to turn a kids pool into some sort of regime I take it use want the extra adult so use can get the extra money of them !!! And also for the 3 lady's at reception your attitude stinks I don't find a 2 year old girl getting refused entry to a pool funny in any way!

Drove all the way to have to turn back, friends had booked for 11.20 and had asked if we wanted to tag along so after getting my 10 year old and 2/1.2 year old ready and excitement flying we headed ti the pool, after driving about trying to get a mother and toddler space there was none so had to park in a normal small one and squeeze my child out of his carseat and out of the car to then get to reception to find out tgere were no more places on my friends session and that the next free on was not for 2 hrs, recepion said that unless you book on line then youve no hope of getting a session, ĺ personaly feel thats its discrimination against cash payers, sorry but will be taking my cash else were in future as this hasnt been the first attempt to access your pool to just go home again with 2 very dissapointed children.

We went to the the Halloween pool party last night and we had a great time..... my 2 year old son has ear issues and had an operation only a few weeks ago and can't get water near his ears I forgot his head band but the main receptionist couldn't have been more nicer or helpful she give me a few suggestions of stuff and finally we found something that worked for him and allowed us to go swimming he had a brillant time..... it makes such a difference to find someone who is just sooo nice we will 100% continue to come back soo thank you soo much to her unforuntly I don't no her name xxx

We had booked for the 12.40 session today everything went great when we went in we got seen straight away but on the way out at 2 the place was really crazy so I would advise people to book if you are going in the afternoon. My 3 year old son had a ball he loves the water and enjoyed the lazy river, kids area and us the big kids enjoyed the slides. Great day!

Took our son yesterday as part of a birthday day out with his 3 friends and his brother. My husband, I and the 5 boys had a great time in the slides and the lazy river. It's a great set up and between the bowling, cinema and food outlets, quite easily spend a full day here. Only negative, and it is a small one, was that having booked online, which albeit guaranteed our admission, the online queue at the reception was closed so we had to queue alongside walk ins which meant we only just made it in to the pool in time for our session. Fantastic day out and would recommend it!

Such a fun place to bring children of all ages, it was my little girl Sophia first time and she just had a ball, me and my boys love all the slides, but r favourite thing of all, is the slow river, 'brilliant' family fun day out, can't wait for r next time �����

My girls love going to this place. We've been twice now and have yet to be disappointed. Only issue I had the 2nd time we went was the one slide was not working but there was still more than enough to keep me and my 8 & 6 year olds happy.

Booked online for my sons birthday treat! Unfortunately we got held up in traffic and were going to miss our slot! We rang and luckily for us there was a slot available an hour later so we got it changed easy enough! The pool itself is brilliant! Definitely more for the younger ones now too!

Absolutely amazed at the helpfulness if staff today lost a piece of sentimental jewellery... so thankful and all the kids old and young had a ball highly recommend for family day out and recommend booking online no queues and timed sessions

So this was our first visit today and we really enjoyed it. Yes it was really busy but it was a wet summer holiday day so we expected that. Water was nice and warm. Bit cool standing waiting at the kiddies bit but we just sat down in the water and this was warmer. There were a number of fairly rowdy late teens early 20's at the pool. I felt sometimes they should have been brought under control but I guess they were just having fun. There were plenty of staff about and all paying attention well. We will be back

Went yesterday with my 5 and 2 year old. Was tough trying to keep them safe as there were a lot of boisterous teen boys flying about and never saw any life guards asking them to calm down. The air temperature was freezing so had to take my younger child out to get dressed after half an hour as she was chittering with the cold. Is annoying in the play part as you cant get any respite from water spraying in your face. I had to huddle with my 2 yr old under a slide to get away from the spraying! Can see its a great place for older kids but will leave it a few years before I go back.

Went yesterday (10am-11am) with my husband and 1 and a half year old. The kids part was good but my daughter was shivering and I was freezing so we couldn't even stay in it. Could really do with having it warm as you are not submerged in the water so you are really cold standing around. I like the idea of the kids part but for a one year old getting a massive bucket of water dunked on you with no warning is rather scary. Thankfully she is good in the water. Maybe a baby pool or part with less things shooting water at you. We ended up spending most of the time in the lazy river, but was quite crowded and we kept bumping into people or vice versa. Again we were all freezing. Half the showers weren't working and the toilets were not that easy to find. It is good a little pricy at that time of the morning to sit in a lazy river for 1 hour freezing. Would be better if you could also use the pools at no extra cost. Staff on the desk were lovely but the Ones at the pool had faces like a slapped bum and were quite grumpy and shouty at the children. Think they need more training in working with people and children!!

Went with grandchildren and daughter. I have poor eyesight so i always wear my glasses but found it near impossible to see due to the fact there were water jets spraying me no matter where i went. Hated it. Even in toddler area water constantly spraying . Not very child friendly. Wont be back

Turned away with 5 very unhappy children due to not having booked and being too busy. I understand there are pool bather loads however nowhere on the website or Facebook mentioned or made public aware that the pool could not take anymore customers. The woman at the desk was also not very pleasant. After travelling a brave distance with a bunch of kids, very disappointing experience.

Totally unimpressed this morning with the competition pool, myself partner and 2 children were there from 11:30 to 12:30 and would have stayed longer only the main pool was that cold my youngest was shivering in the pool as it was ridiculously cold. Not only was it freezing over half the pool was takin up with lanes 3 for just doing lengths and one wider for private lessons. We prefer going on the morning as it's quieter & are youngest has ASD. The smaller pool (diving) pool was not an option as there was a baby swimming lesson then babys/toddlers in it. My children love swimming & we equally love teaching then having been there a week previously we had high expectations. Totally disappointed today. Unfortunately speaking to a member of staff was not possible today because it was incredibly busy then at the main reception a manager was telling a family they couldn't gain energy as it has to be 1 parent per child! Looked like very disappointed children.

I came out feeling like I’d been water boarded for an hour and a half, why on earth would you have so many jets of water in an area for small children at knee height is beyond me?! There’s nowhere to hide from it, nowhere to sit quietly just an onslaught of rubber rings in your head and chlorine water in your eyes!!

Tried to book a party for the wee one (age 2) told was too early they can only book a month in advance. So came back today at 9.00am and was told they were fully booked!?!? So asked for the next day to be told to come back tomoro but there's already people interested so probably won't get it. Useless service and staff! Another reason to avoid this so called 'city' of lisburn.

Rang the reception today to asked for session times & was spoke to very unprofessional & told session times were every 20 minutes & come on ahead .

As traveling from a distance I wanted to make sure we weren't waiting around , until arriving & to be told we had a 2 hour wait .. fair enough if I hadn't already rang the hour before hand . To which I spoke to management who was also very unprofessional & looked like he couldn't be bothered ! Staff training is a must here if anything..

wasted my time & disappointed children ...

My husband with our 2 kids went to the pool as he does occasionally but was turned away because he didn't have another adult with him he was shocked as he has went a few time with just himself and the 2 boys and was never turned away. I no rules and all but why let him in them other times and not let him in today. My kids where so upset. The girl at reception was very rude to my husband. We will never be back and I will be telling other people about my experience.

Just been refused entry with my 2 kids a 7 year old and a 2 year old absolute descrace the fact that you drive all the way from Belfast to be told I can't go in the kids part because of their rule which they choose to enforce when they like it as I have been at the pool before with three kids and I also had my 2 kids at Bangor a couple of weeks ago and there was no problem ? And then having to explain to my daughter that they weren't letting us in when she is already excited seeing the slides and the water . Use are a joke of a leisure centre stop trying to turn a kids pool into some sort of regime I take it use want the extra adult so use can get the extra money of them !!! And also for the 3 lady's at reception your attitude stinks I don't find a 2 year old girl getting refused entry to a pool funny in any way!

Drove all the way to have to turn back, friends had booked for 11.20 and had asked if we wanted to tag along so after getting my 10 year old and 2/1.2 year old ready and excitement flying we headed ti the pool, after driving about trying to get a mother and toddler space there was none so had to park in a normal small one and squeeze my child out of his carseat and out of the car to then get to reception to find out tgere were no more places on my friends session and that the next free on was not for 2 hrs, recepion said that unless you book on line then youve no hope of getting a session, ĺ personaly feel thats its discrimination against cash payers, sorry but will be taking my cash else were in future as this hasnt been the first attempt to access your pool to just go home again with 2 very dissapointed children.

We went to the the Halloween pool party last night and we had a great time..... my 2 year old son has ear issues and had an operation only a few weeks ago and can't get water near his ears I forgot his head band but the main receptionist couldn't have been more nicer or helpful she give me a few suggestions of stuff and finally we found something that worked for him and allowed us to go swimming he had a brillant time..... it makes such a difference to find someone who is just sooo nice we will 100% continue to come back soo thank you soo much to her unforuntly I don't no her name xxx

We had booked for the 12.40 session today everything went great when we went in we got seen straight away but on the way out at 2 the place was really crazy so I would advise people to book if you are going in the afternoon. My 3 year old son had a ball he loves the water and enjoyed the lazy river, kids area and us the big kids enjoyed the slides. Great day!

Took our son yesterday as part of a birthday day out with his 3 friends and his brother. My husband, I and the 5 boys had a great time in the slides and the lazy river. It's a great set up and between the bowling, cinema and food outlets, quite easily spend a full day here. Only negative, and it is a small one, was that having booked online, which albeit guaranteed our admission, the online queue at the reception was closed so we had to queue alongside walk ins which meant we only just made it in to the pool in time for our session. Fantastic day out and would recommend it!

Such a fun place to bring children of all ages, it was my little girl Sophia first time and she just had a ball, me and my boys love all the slides, but r favourite thing of all, is the slow river, 'brilliant' family fun day out, can't wait for r next time �����

My girls love going to this place. We've been twice now and have yet to be disappointed. Only issue I had the 2nd time we went was the one slide was not working but there was still more than enough to keep me and my 8 & 6 year olds happy.

Booked online for my sons birthday treat! Unfortunately we got held up in traffic and were going to miss our slot! We rang and luckily for us there was a slot available an hour later so we got it changed easy enough! The pool itself is brilliant! Definitely more for the younger ones now too!

Absolutely amazed at the helpfulness if staff today lost a piece of sentimental jewellery... so thankful and all the kids old and young had a ball highly recommend for family day out and recommend booking online no queues and timed sessions

So this was our first visit today and we really enjoyed it. Yes it was really busy but it was a wet summer holiday day so we expected that. Water was nice and warm. Bit cool standing waiting at the kiddies bit but we just sat down in the water and this was warmer. There were a number of fairly rowdy late teens early 20's at the pool. I felt sometimes they should have been brought under control but I guess they were just having fun. There were plenty of staff about and all paying attention well. We will be back

Went yesterday with my 5 and 2 year old. Was tough trying to keep them safe as there were a lot of boisterous teen boys flying about and never saw any life guards asking them to calm down. The air temperature was freezing so had to take my younger child out to get dressed after half an hour as she was chittering with the cold. Is annoying in the play part as you cant get any respite from water spraying in your face. I had to huddle with my 2 yr old under a slide to get away from the spraying! Can see its a great place for older kids but will leave it a few years before I go back.

Went yesterday (10am-11am) with my husband and 1 and a half year old. The kids part was good but my daughter was shivering and I was freezing so we couldn't even stay in it. Could really do with having it warm as you are not submerged in the water so you are really cold standing around. I like the idea of the kids part but for a one year old getting a massive bucket of water dunked on you with no warning is rather scary. Thankfully she is good in the water. Maybe a baby pool or part with less things shooting water at you. We ended up spending most of the time in the lazy river, but was quite crowded and we kept bumping into people or vice versa. Again we were all freezing. Half the showers weren't working and the toilets were not that easy to find. It is good a little pricy at that time of the morning to sit in a lazy river for 1 hour freezing. Would be better if you could also use the pools at no extra cost. Staff on the desk were lovely but the Ones at the pool had faces like a slapped bum and were quite grumpy and shouty at the children. Think they need more training in working with people and children!!

Went with grandchildren and daughter. I have poor eyesight so i always wear my glasses but found it near impossible to see due to the fact there were water jets spraying me no matter where i went. Hated it. Even in toddler area water constantly spraying . Not very child friendly. Wont be back

Turned away with 5 very unhappy children due to not having booked and being too busy. I understand there are pool bather loads however nowhere on the website or Facebook mentioned or made public aware that the pool could not take anymore customers. The woman at the desk was also not very pleasant. After travelling a brave distance with a bunch of kids, very disappointing experience.

Totally unimpressed this morning with the competition pool, myself partner and 2 children were there from 11:30 to 12:30 and would have stayed longer only the main pool was that cold my youngest was shivering in the pool as it was ridiculously cold. Not only was it freezing over half the pool was takin up with lanes 3 for just doing lengths and one wider for private lessons. We prefer going on the morning as it's quieter & are youngest has ASD. The smaller pool (diving) pool was not an option as there was a baby swimming lesson then babys/toddlers in it. My children love swimming & we equally love teaching then having been there a week previously we had high expectations. Totally disappointed today. Unfortunately speaking to a member of staff was not possible today because it was incredibly busy then at the main reception a manager was telling a family they couldn't gain energy as it has to be 1 parent per child! Looked like very disappointed children.

I came out feeling like I’d been water boarded for an hour and a half, why on earth would you have so many jets of water in an area for small children at knee height is beyond me?! There’s nowhere to hide from it, nowhere to sit quietly just an onslaught of rubber rings in your head and chlorine water in your eyes!!

Tried to book a party for the wee one (age 2) told was too early they can only book a month in advance. So came back today at 9.00am and was told they were fully booked!?!? So asked for the next day to be told to come back tomoro but there's already people interested so probably won't get it. Useless service and staff! Another reason to avoid this so called 'city' of lisburn.

Rang the reception today to asked for session times & was spoke to very unprofessional & told session times were every 20 minutes & come on ahead .

As traveling from a distance I wanted to make sure we weren't waiting around , until arriving & to be told we had a 2 hour wait .. fair enough if I hadn't already rang the hour before hand . To which I spoke to management who was also very unprofessional & looked like he couldn't be bothered ! Staff training is a must here if anything..

wasted my time & disappointed children ...

My husband with our 2 kids went to the pool as he does occasionally but was turned away because he didn't have another adult with him he was shocked as he has went a few time with just himself and the 2 boys and was never turned away. I no rules and all but why let him in them other times and not let him in today. My kids where so upset. The girl at reception was very rude to my husband. We will never be back and I will be telling other people about my experience.

Just been refused entry with my 2 kids a 7 year old and a 2 year old absolute descrace the fact that you drive all the way from Belfast to be told I can't go in the kids part because of their rule which they choose to enforce when they like it as I have been at the pool before with three kids and I also had my 2 kids at Bangor a couple of weeks ago and there was no problem ? And then having to explain to my daughter that they weren't letting us in when she is already excited seeing the slides and the water . Use are a joke of a leisure centre stop trying to turn a kids pool into some sort of regime I take it use want the extra adult so use can get the extra money of them !!! And also for the 3 lady's at reception your attitude stinks I don't find a 2 year old girl getting refused entry to a pool funny in any way!

Drove all the way to have to turn back, friends had booked for 11.20 and had asked if we wanted to tag along so after getting my 10 year old and 2/1.2 year old ready and excitement flying we headed ti the pool, after driving about trying to get a mother and toddler space there was none so had to park in a normal small one and squeeze my child out of his carseat and out of the car to then get to reception to find out tgere were no more places on my friends session and that the next free on was not for 2 hrs, recepion said that unless you book on line then youve no hope of getting a session, ĺ personaly feel thats its discrimination against cash payers, sorry but will be taking my cash else were in future as this hasnt been the first attempt to access your pool to just go home again with 2 very dissapointed children.

We went to the the Halloween pool party last night and we had a great time..... my 2 year old son has ear issues and had an operation only a few weeks ago and can't get water near his ears I forgot his head band but the main receptionist couldn't have been more nicer or helpful she give me a few suggestions of stuff and finally we found something that worked for him and allowed us to go swimming he had a brillant time..... it makes such a difference to find someone who is just sooo nice we will 100% continue to come back soo thank you soo much to her unforuntly I don't no her name xxx

We had booked for the 12.40 session today everything went great when we went in we got seen straight away but on the way out at 2 the place was really crazy so I would advise people to book if you are going in the afternoon. My 3 year old son had a ball he loves the water and enjoyed the lazy river, kids area and us the big kids enjoyed the slides. Great day!

Took our son yesterday as part of a birthday day out with his 3 friends and his brother. My husband, I and the 5 boys had a great time in the slides and the lazy river. It's a great set up and between the bowling, cinema and food outlets, quite easily spend a full day here. Only negative, and it is a small one, was that having booked online, which albeit guaranteed our admission, the online queue at the reception was closed so we had to queue alongside walk ins which meant we only just made it in to the pool in time for our session. Fantastic day out and would recommend it!

Such a fun place to bring children of all ages, it was my little girl Sophia first time and she just had a ball, me and my boys love all the slides, but r favourite thing of all, is the slow river, 'brilliant' family fun day out, can't wait for r next time �����

My girls love going to this place. We've been twice now and have yet to be disappointed. Only issue I had the 2nd time we went was the one slide was not working but there was still more than enough to keep me and my 8 & 6 year olds happy.

Booked online for my sons birthday treat! Unfortunately we got held up in traffic and were going to miss our slot! We rang and luckily for us there was a slot available an hour later so we got it changed easy enough! The pool itself is brilliant! Definitely more for the younger ones now too!

Absolutely amazed at the helpfulness if staff today lost a piece of sentimental jewellery... so thankful and all the kids old and young had a ball highly recommend for family day out and recommend booking online no queues and timed sessions

So this was our first visit today and we really enjoyed it. Yes it was really busy but it was a wet summer holiday day so we expected that. Water was nice and warm. Bit cool standing waiting at the kiddies bit but we just sat down in the water and this was warmer. There were a number of fairly rowdy late teens early 20's at the pool. I felt sometimes they should have been brought under control but I guess they were just having fun. There were plenty of staff about and all paying attention well. We will be back

Went yesterday with my 5 and 2 year old. Was tough trying to keep them safe as there were a lot of boisterous teen boys flying about and never saw any life guards asking them to calm down. The air temperature was freezing so had to take my younger child out to get dressed after half an hour as she was chittering with the cold. Is annoying in the play part as you cant get any respite from water spraying in your face. I had to huddle with my 2 yr old under a slide to get away from the spraying! Can see its a great place for older kids but will leave it a few years before I go back.

Went yesterday (10am-11am) with my husband and 1 and a half year old. The kids part was good but my daughter was shivering and I was freezing so we couldn't even stay in it. Could really do with having it warm as you are not submerged in the water so you are really cold standing around. I like the idea of the kids part but for a one year old getting a massive bucket of water dunked on you with no warning is rather scary. Thankfully she is good in the water. Maybe a baby pool or part with less things shooting water at you. We ended up spending most of the time in the lazy river, but was quite crowded and we kept bumping into people or vice versa. Again we were all freezing. Half the showers weren't working and the toilets were not that easy to find. It is good a little pricy at that time of the morning to sit in a lazy river for 1 hour freezing. Would be better if you could also use the pools at no extra cost. Staff on the desk were lovely but the Ones at the pool had faces like a slapped bum and were quite grumpy and shouty at the children. Think they need more training in working with people and children!!

Went with grandchildren and daughter. I have poor eyesight so i always wear my glasses but found it near impossible to see due to the fact there were water jets spraying me no matter where i went. Hated it. Even in toddler area water constantly spraying . Not very child friendly. Wont be back

Turned away with 5 very unhappy children due to not having booked and being too busy. I understand there are pool bather loads however nowhere on the website or Facebook mentioned or made public aware that the pool could not take anymore customers. The woman at the desk was also not very pleasant. After travelling a brave distance with a bunch of kids, very disappointing experience.

Totally unimpressed this morning with the competition pool, myself partner and 2 children were there from 11:30 to 12:30 and would have stayed longer only the main pool was that cold my youngest was shivering in the pool as it was ridiculously cold. Not only was it freezing over half the pool was takin up with lanes 3 for just doing lengths and one wider for private lessons. We prefer going on the morning as it's quieter & are youngest has ASD. The smaller pool (diving) pool was not an option as there was a baby swimming lesson then babys/toddlers in it. My children love swimming & we equally love teaching then having been there a week previously we had high expectations. Totally disappointed today. Unfortunately speaking to a member of staff was not possible today because it was incredibly busy then at the main reception a manager was telling a family they couldn't gain energy as it has to be 1 parent per child! Looked like very disappointed children.

I came out feeling like I’d been water boarded for an hour and a half, why on earth would you have so many jets of water in an area for small children at knee height is beyond me?! There’s nowhere to hide from it, nowhere to sit quietly just an onslaught of rubber rings in your head and chlorine water in your eyes!!

Tried to book a party for the wee one (age 2) told was too early they can only book a month in advance. So came back today at 9.00am and was told they were fully booked!?!? So asked for the next day to be told to come back tomoro but there's already people interested so probably won't get it. Useless service and staff! Another reason to avoid this so called 'city' of lisburn.

Rang the reception today to asked for session times & was spoke to very unprofessional & told session times were every 20 minutes & come on ahead .

As traveling from a distance I wanted to make sure we weren't waiting around , until arriving & to be told we had a 2 hour wait .. fair enough if I hadn't already rang the hour before hand . To which I spoke to management who was also very unprofessional & looked like he couldn't be bothered ! Staff training is a must here if anything..

wasted my time & disappointed children ...

My husband with our 2 kids went to the pool as he does occasionally but was turned away because he didn't have another adult with him he was shocked as he has went a few time with just himself and the 2 boys and was never turned away. I no rules and all but why let him in them other times and not let him in today. My kids where so upset. The girl at reception was very rude to my husband. We will never be back and I will be telling other people about my experience.

Just been refused entry with my 2 kids a 7 year old and a 2 year old absolute descrace the fact that you drive all the way from Belfast to be told I can't go in the kids part because of their rule which they choose to enforce when they like it as I have been at the pool before with three kids and I also had my 2 kids at Bangor a couple of weeks ago and there was no problem ? And then having to explain to my daughter that they weren't letting us in when she is already excited seeing the slides and the water . Use are a joke of a leisure centre stop trying to turn a kids pool into some sort of regime I take it use want the extra adult so use can get the extra money of them !!! And also for the 3 lady's at reception your attitude stinks I don't find a 2 year old girl getting refused entry to a pool funny in any way!

Drove all the way to have to turn back, friends had booked for 11.20 and had asked if we wanted to tag along so after getting my 10 year old and 2/1.2 year old ready and excitement flying we headed ti the pool, after driving about trying to get a mother and toddler space there was none so had to park in a normal small one and squeeze my child out of his carseat and out of the car to then get to reception to find out tgere were no more places on my friends session and that the next free on was not for 2 hrs, recepion said that unless you book on line then youve no hope of getting a session, ĺ personaly feel thats its discrimination against cash payers, sorry but will be taking my cash else were in future as this hasnt been the first attempt to access your pool to just go home again with 2 very dissapointed children.