Mercedes-Benz N.I

Just arrived at our Approved Used Showroom in Belfast is this incredible and rare Mercedes-Benz E400 4MATIC AMG Line. Finished in Obsidian Black, this stunning vehicle is now available to test drive. When you buy an Approved Used Mercedes-Benz from us you get:
-Flexible and tailored finance options. -One-year unlimited mileage warranty. -Comprehensive multi-point vehicle check.... -Complimentary roadside assistance. -History and mileage checks. -Complimentary 7-day vehicle insurance cover. -Service cover: if your vehicle is due a service in the first 3,000 miles or 3 months of ownership, we will cover the cost.
Get in in touch for more information: https://bit.ly/2U7JKwS
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Now available at our Portadown Showroom is this 2018 Polar Silver Mercedes-Benz A-Class Automatic. With only 9966 miles covered this example features:
-3 spoke leather multifunction sports steering wheel -Artico leather interior -Gearshift paddles... -Diamond radiator grille -Daytime running lights
Now only £17,995, we also have a number of finance options available to suit your needs. Call us for more information on 028 3863 3507 or visit: https://bit.ly/30bjKF0
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May Pack Deal: Now available in our Belfast showroom is this new Mercedes-Benz C220d AMG Line Cabriolet, finished in Polar White, trimmed in Artico leather and featuring 19'' AMG Alloy wheels.
May Pack Price: £38,197, finance options available. Call us for more information on 028 9009 7162.

Take a closer look at the all new GLE. Now available at Mercedes-Benz Northern Ireland. This model is a GLE 300d AMG Line finished in Brilliant Blue and trimmed in black Nappa leather and open pore wood. This hugely dynamic model features the 7 Seat Package, including electric middle row seats, Mercedes-Benz revolutionary MBUX infotainment system and the Tech Package which includes Augmented Navigation Follow the link for more information: https://bit.ly/2CTiDQv

Two great reasons to visit our Mercedes-Benz Approved Used Showroom this week: a Mercedes-AMG GT R and a GLE 250d 4MATIC. Both are in immaculate condition and are ready to drive away. Contact our Sales Team on 028 9009 7162 for more information.

Always in the spotlight. The Mercedes-AMG GT 63 4-Door Coupé.

Mercedes-Benz have announced specifications and pricing for their astonishing new all-electric EQC 4MATIC:
-Four trim lines available: Sport, AMG Line, AMG Line Premium and AMG Line Premium Plus. -Two special editions available: Edition 1 and Edition 1886.... -On sale now with first deliveries arriving from July.
For more information, follow the link: https://bit.ly/2vKaQ3t
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Congratulations to Marie Mulholland who recently took delivery of a brand new Mercedes-AMG A35 with a style pack. The car was an early birthday present and Marie was assisted by Portadown Sales Executive Conor Galway. Health to drive from all the Team at Mercedes-Benz NI.

Deal of the week! Now only £11,995. In stock at our Approved Used Showroom in Belfast is this Mercedes-Benz A200 Sport Automatic finished in rare South Sea Blue. Features include:
-Reversing camera -Ambient lighting -Sport seats... -Gearshift paddles -Sports pedals
For more information please call our Sales Team on 028 9009 7162 or visit: https://bit.ly/2Lkb77M
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After a GLC? At Mercedes-Benz Portadown we have a GLC 250d and a GLC 220d Coupe both in Brilliant Blue and both featuring 4MATIC. Come have a closer look at our Showroom or call us on 028 3863 3509 for more information.

Take good care with Mercedes-Benz ServiceCare Plans from £29.
Benefits include: • A guaranteed set price for the length of the plan • Your choice of Retailer in Belfast or Portadown... • Qualified professionals • Genuine Parts • Fully transferable Find out more – https://bit.ly/2GY4HGb
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A reminder that Mercedes-Benz Belfast and Portadown are closed today for the Bank Holiday and will reopen tomorrow at 8.00am as normal.

Find accessories for your Mercedes-Benz. Click the link below to enter your vehicle registration and view the Mercedes-Benz accessories unique to your individual model. You can then highlight items of interest, submit your request and a member of the Parts team will contact you with additional information or answer any questions you may have: https://bit.ly/2V9Vtk5

Now available from Mercedes-Benz Portadown is this sporty Approved Used 2018 C220d AMG Line Coupe. Finished in iridium silver and having only covered 6817 miles, this car features:
-3 spoke flat bottom multi-function leather AMG steering wheel -Heated seats... -Gearshift paddles -AMG body styling -Green tinted glass
All for only £34,995. For more information contact our Sales Team on 028 3863 3507 or visit: https://bit.ly/2IXwERJ
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Visit our Portadown Showroom today to check out our AMG display: the A35 and GLC63. Our AMG experts will be on hand to help should you have any questions. You can also contact us by following the link below: https://bit.ly/2HT0zKo

Now available in our Belfast Showroom is the incredible Mercedes-AMG GT63 S 4MATIC. Featuring exclusive Red Nappa Leather, AMG Performance Seats, Aerodynamics Package, 21'' Forged Wheels and AMG Light Display. Call our Sales Team for more information on 028 9009 7162.

Take your pick at our Approved Used Centre in Belfast this weekend! Our Sales Executives are on hand to help you choose: Lee Conlane with his Obsidian Black S63, Dwayne Harbinson with his Polar White E53 and Alex Kerr with his Iridium Silver C63. As Northern Ireland’s only AMG centre we have an extensive range of AMG cars in stock at all times. Also, all our AMG cars come with a 2 year warranty for peace of mind performance motoring. Book your test drive today by clicking the link below and have a great May Day weekend from all the Team at Mercedes-Benz Northern Ireland: https://bit.ly/2U7JKwS

Mercedes-Benz Belfast and Portadown showrooms will be closed on Monday 6th May for the Bank Holiday. We will reopen as normal on Tuesday 7th May at 8.00am.

Congratulations to Lesley and Evan Haydock who recently collected their new GLC Urban Edition from Portadown Sales Executive Marc Downey. Health to drive from all the Team at Mercedes-Benz NI.

We recently purchased an A200 AMG Line with the Premier Plus Pack in the Portadown branch. Conor Galway was our sales representative. Conor's knowledge and customer service was outstanding and he made our 'Mercedes experience' such a pleasure. The car is nothing short of Amazing and a joy to drive. Thank you to everyone who made it possible and thank you Conor you are a real asset to the team.

Today I collected my C Class 220 AMG Sport. What a thourghly enjoyable expierence, thanks to Michael Reddington and his colleauges at Mercedes Belfast. I couldn't have asked for better coustomer service. From start to finish the process was explained in great detail from the paperwork to the familiaristion of the car and its controls. The car was prepared to the highest standard and I would like to thank the valet team for there excellent service. I have taken charge of a lovely car that I hope to enjoy for years to come. Thanks again to Michael and his team for an excellent service and a wee mention to Charlie. Great service everybody. Here's to happy motoring.

Picked up my new SLC 300 merc today from Portadown branch. Couldn’t be happier with the service. In particular from Johnathon Kerr & Johnathon Beattie. The service was so fast, and on the day, they pulled out all the stops to ensure I left a very happy customer!! I will definitely be back, and will be recommending this branch in particular to any friends/ family looking for a new car! Thanks guys!

Picked up my new A160 SMG beginning of November and from I entered the showroom I was given 5 star treatment from all the staff. Very attentive, helpfully and courteous. Can't recommend Marc Downey and Jonathan Kerr highly enough, went completely out of their way to get me the car I wanted. Thank you all so much, will be recommending Mercedes-Benz Portadown to all my friends and family.

Just purchased a C220d from the Portadown branch and couldn’t recommend them highly enough. This is our first Mercedes and we were really impressed with the range of cars to choose from and options available. Staff were friendly and knowledgeable, special thanks to our salesperson Stephen Gilpin who was extremely helpful and got us a great deal on a really beautiful car. Very happy customers!

Just picked up my CLA Shooting brake today, to say I'm very pleased would be an understatement, excellent service from I first walked in the door to my first test drive in a CLA to buying it today. Thanks to Alan and Steven for looking after me in the Portadown Branch.

I recieved first class service from Wayne and the staff @ Mercedes Benz of Belfast from start to finish, such professional and excellent customer service. I Absolutely love my New Mercedes Benz C180 coupe AMG sport. Also love my complimentary flowers. Thank u very much to the staff @ Mercedes Benz of Belfast.

I bought a new SLC in April and the service I have received from the test drive, placing the order and picking the car up, has been excellent! The sales executive, Daniel Bunting was first class and made the whole process simple and enjoyable � thank you. Would definitely recommend to anyone looking to buy a new car!

Collected my E220 today from Mercedes in Boucher rd Michael from start to finish was great too ok me the whole way though getting it fro start to finish would go back an deal with them again well done Mercedes .

Big thank you to Scott McConnaughie for looking after me and providing an amazing service, he took his time to show me every little detail and gadget the car has. Such a pleasant young chap. Thanks so much Scott I love the new car.

After buying my second car from the Portadown dealership, I have been chuffed with the service recieved. Stephen is a credit to the sales team & always has time to chat through our needs & wants. I can confidently say that I will never venture further than Mercedes Benz of Portadown for any future car purchases!

*EDIT*

Just purchased the new A180d Sport with executive pack in mountain grey.

Absolutely stunning car.. previously had the older A180 model 13 plate and its a great upgrade, made the change from manual to automatic and wish i had of done so sooner. All round great car to drive, thanks to Mark for all his help and patience whilst i decided on colour.. i changed my mind a few times lol!



My Aclass sport had been recalled and fixed.. Straight after after my EML came on.. mot was the next day..

Lance had her fitted in that day looked at and sorted.. Customer service from Lance was excellent today.. Really did look after me well! Cannot fault mercedes customer service!

My B class was in for main service June 17. Within 1 week I needed new brake pads. Not very confident and cancelled my service plan. After numerous calls and an apology from MB. We reinstated plan. My car was in for main service again 22 June 2018 and I specifically requested they fix fuel flap (fixed previously). This wasn't fixed and I have arranged for my car to be collected today 20 July 2018. So after 5 phone calls and a day off. I'm still waiting on Phil phoning me! It's now 16:52. Can this please be addressed ASAP

I encountered a no nonsense degree of professional service levels and old school courtesy delivered by a well trained and presented staff in a perfectly laid out environment that I thought was no longer available in this day and age. This company has fully mastered customer care.

After having driven Audis for years I bought a Mercedes 3 years ago and absolutely loved it so much that yesterday I went down to the Boucher Rd showroom to have a look about in the hope of changing. Well there was no loyalty given to me whatsoever. A very poor deal was offered for a trade in and overall just a very negative experience. Mercedes obviously do not want my custom. Needless to say I'm going back to The Audi showroom in Belfast first thing on Saturday morning. I'm sure they will welcome back a past customer with a great deal and some loyalty!!!!!!!

Purchased a used car in January. Was happy service when buying the car however the after sales service has been shocking. Firstly I drove around for 6 weeks with no car tax (but according to Mercedes this was Dvla fault).



There were a few cosmetic issues with the car when purchased and these were to be fixed by Mercedes. 1 issue fixed but caused another minor cosmetic issue in doing so.



When contacted the sales person on numerous occasions about these issues in January I was told that January was a hectic month for sales and he would come back to me.



Hadn't heard anything for approx 2 weeks so contacted them again. Spoke with sales manager who arranged for car to taken in for repairs. This was done within 24 hours. I emailed a list of the problems to the sales rep to ensure they knew all the issues. 3 issues out of 6 not even looked at when the car was returned. Spoke to sales rep who said he was stuck in the middle and the sales manager was to ring back.



This was at 1:35pm today and no call from sales manager received.



I was going to look at car in Charles hurst but was put off by their reputation for bad service and thought I would get better from Mercedes... unfortunately I was wrong!

Wife bought a 2015 A class in April 2017. She's serviced it with Mercedes approved parts at Mercedes specified intervals. 6 days out of warranty, the turbo blows. After having to prove that we carried out servicing as specified Mercedes still want £1800 to fix her car. After a bit more discussion Mercedes agreed the part should not have gone wrong and so offered the repair at 90% discount which we were happy with. *update* 22/05/18. Wife's cars warning light came back on 8/5/18, and also her glow plug light. We took it a garage we trust and got them the plug in the car to see what the engine management light was this time, within 5 minutes they told us and showed us it was "insufficient boost pressure", which is the turbo again, they reckon mercedes Belfast mechanics just didn't tighten up all the pipes etc 100%. So again, on the phone to mercedes, £100 for them to "diagnose" it, they say it's the glow plugs and change them all, wife pays £150 or so for that, tonight, engine management light comes on again! Looks like Mercedes are clawing their discount back by lying about what the warning light is and just keep charging her to "diagnose" the problem.

I hope I never have to return back there to get anything done to my car ever again went down to get an update done on my car told it would take 45 minutes 4 hours later I got my car back they said they had washed yes they had washed but forgot to rinse all of the soap off this then stained all the black paintwork on my car it took me over 2 hours to correct the paintwork when I phoned and complained about they took my address and said they would send me something out well it's 4 weeks later and I'm still waiting so I phoned up and asked what it was they were sending me out and when it would be here they told me they had sent it out and it was a pen how generous of them I will post a picture of it here if I ever receive it I just hope I never have to deal with them again

I Have tried to speak with the Parts Department in Belfast Mercedes on 7 occasions with no avail. Calls kept getting diverted back to the receptionist. They asked to ring me back but in and out of meetings so not practical. On the second occasion I left my number, but no return call. Receptionist told me there were 7 staff in the Parts department. Rang BMW and staff levels ranged from One to Two in their Parts dept. Is there a reliability issue with Mercedes with so many in a parts department. Had Mercedes for a long time now and member of MB Club.

We recently purchased an A200 AMG Line with the Premier Plus Pack in the Portadown branch. Conor Galway was our sales representative. Conor's knowledge and customer service was outstanding and he made our 'Mercedes experience' such a pleasure. The car is nothing short of Amazing and a joy to drive. Thank you to everyone who made it possible and thank you Conor you are a real asset to the team.

Today I collected my C Class 220 AMG Sport. What a thourghly enjoyable expierence, thanks to Michael Reddington and his colleauges at Mercedes Belfast. I couldn't have asked for better coustomer service. From start to finish the process was explained in great detail from the paperwork to the familiaristion of the car and its controls. The car was prepared to the highest standard and I would like to thank the valet team for there excellent service. I have taken charge of a lovely car that I hope to enjoy for years to come. Thanks again to Michael and his team for an excellent service and a wee mention to Charlie. Great service everybody. Here's to happy motoring.

Picked up my new SLC 300 merc today from Portadown branch. Couldn’t be happier with the service. In particular from Johnathon Kerr & Johnathon Beattie. The service was so fast, and on the day, they pulled out all the stops to ensure I left a very happy customer!! I will definitely be back, and will be recommending this branch in particular to any friends/ family looking for a new car! Thanks guys!

Picked up my new A160 SMG beginning of November and from I entered the showroom I was given 5 star treatment from all the staff. Very attentive, helpfully and courteous. Can't recommend Marc Downey and Jonathan Kerr highly enough, went completely out of their way to get me the car I wanted. Thank you all so much, will be recommending Mercedes-Benz Portadown to all my friends and family.

Just purchased a C220d from the Portadown branch and couldn’t recommend them highly enough. This is our first Mercedes and we were really impressed with the range of cars to choose from and options available. Staff were friendly and knowledgeable, special thanks to our salesperson Stephen Gilpin who was extremely helpful and got us a great deal on a really beautiful car. Very happy customers!

Just picked up my CLA Shooting brake today, to say I'm very pleased would be an understatement, excellent service from I first walked in the door to my first test drive in a CLA to buying it today. Thanks to Alan and Steven for looking after me in the Portadown Branch.

I recieved first class service from Wayne and the staff @ Mercedes Benz of Belfast from start to finish, such professional and excellent customer service. I Absolutely love my New Mercedes Benz C180 coupe AMG sport. Also love my complimentary flowers. Thank u very much to the staff @ Mercedes Benz of Belfast.

I bought a new SLC in April and the service I have received from the test drive, placing the order and picking the car up, has been excellent! The sales executive, Daniel Bunting was first class and made the whole process simple and enjoyable � thank you. Would definitely recommend to anyone looking to buy a new car!

Collected my E220 today from Mercedes in Boucher rd Michael from start to finish was great too ok me the whole way though getting it fro start to finish would go back an deal with them again well done Mercedes .

Big thank you to Scott McConnaughie for looking after me and providing an amazing service, he took his time to show me every little detail and gadget the car has. Such a pleasant young chap. Thanks so much Scott I love the new car.

After buying my second car from the Portadown dealership, I have been chuffed with the service recieved. Stephen is a credit to the sales team & always has time to chat through our needs & wants. I can confidently say that I will never venture further than Mercedes Benz of Portadown for any future car purchases!

*EDIT*

Just purchased the new A180d Sport with executive pack in mountain grey.

Absolutely stunning car.. previously had the older A180 model 13 plate and its a great upgrade, made the change from manual to automatic and wish i had of done so sooner. All round great car to drive, thanks to Mark for all his help and patience whilst i decided on colour.. i changed my mind a few times lol!



My Aclass sport had been recalled and fixed.. Straight after after my EML came on.. mot was the next day..

Lance had her fitted in that day looked at and sorted.. Customer service from Lance was excellent today.. Really did look after me well! Cannot fault mercedes customer service!

My B class was in for main service June 17. Within 1 week I needed new brake pads. Not very confident and cancelled my service plan. After numerous calls and an apology from MB. We reinstated plan. My car was in for main service again 22 June 2018 and I specifically requested they fix fuel flap (fixed previously). This wasn't fixed and I have arranged for my car to be collected today 20 July 2018. So after 5 phone calls and a day off. I'm still waiting on Phil phoning me! It's now 16:52. Can this please be addressed ASAP

I encountered a no nonsense degree of professional service levels and old school courtesy delivered by a well trained and presented staff in a perfectly laid out environment that I thought was no longer available in this day and age. This company has fully mastered customer care.

After having driven Audis for years I bought a Mercedes 3 years ago and absolutely loved it so much that yesterday I went down to the Boucher Rd showroom to have a look about in the hope of changing. Well there was no loyalty given to me whatsoever. A very poor deal was offered for a trade in and overall just a very negative experience. Mercedes obviously do not want my custom. Needless to say I'm going back to The Audi showroom in Belfast first thing on Saturday morning. I'm sure they will welcome back a past customer with a great deal and some loyalty!!!!!!!

Purchased a used car in January. Was happy service when buying the car however the after sales service has been shocking. Firstly I drove around for 6 weeks with no car tax (but according to Mercedes this was Dvla fault).



There were a few cosmetic issues with the car when purchased and these were to be fixed by Mercedes. 1 issue fixed but caused another minor cosmetic issue in doing so.



When contacted the sales person on numerous occasions about these issues in January I was told that January was a hectic month for sales and he would come back to me.



Hadn't heard anything for approx 2 weeks so contacted them again. Spoke with sales manager who arranged for car to taken in for repairs. This was done within 24 hours. I emailed a list of the problems to the sales rep to ensure they knew all the issues. 3 issues out of 6 not even looked at when the car was returned. Spoke to sales rep who said he was stuck in the middle and the sales manager was to ring back.



This was at 1:35pm today and no call from sales manager received.



I was going to look at car in Charles hurst but was put off by their reputation for bad service and thought I would get better from Mercedes... unfortunately I was wrong!

Wife bought a 2015 A class in April 2017. She's serviced it with Mercedes approved parts at Mercedes specified intervals. 6 days out of warranty, the turbo blows. After having to prove that we carried out servicing as specified Mercedes still want £1800 to fix her car. After a bit more discussion Mercedes agreed the part should not have gone wrong and so offered the repair at 90% discount which we were happy with. *update* 22/05/18. Wife's cars warning light came back on 8/5/18, and also her glow plug light. We took it a garage we trust and got them the plug in the car to see what the engine management light was this time, within 5 minutes they told us and showed us it was "insufficient boost pressure", which is the turbo again, they reckon mercedes Belfast mechanics just didn't tighten up all the pipes etc 100%. So again, on the phone to mercedes, £100 for them to "diagnose" it, they say it's the glow plugs and change them all, wife pays £150 or so for that, tonight, engine management light comes on again! Looks like Mercedes are clawing their discount back by lying about what the warning light is and just keep charging her to "diagnose" the problem.

I hope I never have to return back there to get anything done to my car ever again went down to get an update done on my car told it would take 45 minutes 4 hours later I got my car back they said they had washed yes they had washed but forgot to rinse all of the soap off this then stained all the black paintwork on my car it took me over 2 hours to correct the paintwork when I phoned and complained about they took my address and said they would send me something out well it's 4 weeks later and I'm still waiting so I phoned up and asked what it was they were sending me out and when it would be here they told me they had sent it out and it was a pen how generous of them I will post a picture of it here if I ever receive it I just hope I never have to deal with them again

I Have tried to speak with the Parts Department in Belfast Mercedes on 7 occasions with no avail. Calls kept getting diverted back to the receptionist. They asked to ring me back but in and out of meetings so not practical. On the second occasion I left my number, but no return call. Receptionist told me there were 7 staff in the Parts department. Rang BMW and staff levels ranged from One to Two in their Parts dept. Is there a reliability issue with Mercedes with so many in a parts department. Had Mercedes for a long time now and member of MB Club.

We recently purchased an A200 AMG Line with the Premier Plus Pack in the Portadown branch. Conor Galway was our sales representative. Conor's knowledge and customer service was outstanding and he made our 'Mercedes experience' such a pleasure. The car is nothing short of Amazing and a joy to drive. Thank you to everyone who made it possible and thank you Conor you are a real asset to the team.

Today I collected my C Class 220 AMG Sport. What a thourghly enjoyable expierence, thanks to Michael Reddington and his colleauges at Mercedes Belfast. I couldn't have asked for better coustomer service. From start to finish the process was explained in great detail from the paperwork to the familiaristion of the car and its controls. The car was prepared to the highest standard and I would like to thank the valet team for there excellent service. I have taken charge of a lovely car that I hope to enjoy for years to come. Thanks again to Michael and his team for an excellent service and a wee mention to Charlie. Great service everybody. Here's to happy motoring.

Picked up my new SLC 300 merc today from Portadown branch. Couldn’t be happier with the service. In particular from Johnathon Kerr & Johnathon Beattie. The service was so fast, and on the day, they pulled out all the stops to ensure I left a very happy customer!! I will definitely be back, and will be recommending this branch in particular to any friends/ family looking for a new car! Thanks guys!

Picked up my new A160 SMG beginning of November and from I entered the showroom I was given 5 star treatment from all the staff. Very attentive, helpfully and courteous. Can't recommend Marc Downey and Jonathan Kerr highly enough, went completely out of their way to get me the car I wanted. Thank you all so much, will be recommending Mercedes-Benz Portadown to all my friends and family.

Just purchased a C220d from the Portadown branch and couldn’t recommend them highly enough. This is our first Mercedes and we were really impressed with the range of cars to choose from and options available. Staff were friendly and knowledgeable, special thanks to our salesperson Stephen Gilpin who was extremely helpful and got us a great deal on a really beautiful car. Very happy customers!

Just picked up my CLA Shooting brake today, to say I'm very pleased would be an understatement, excellent service from I first walked in the door to my first test drive in a CLA to buying it today. Thanks to Alan and Steven for looking after me in the Portadown Branch.

I recieved first class service from Wayne and the staff @ Mercedes Benz of Belfast from start to finish, such professional and excellent customer service. I Absolutely love my New Mercedes Benz C180 coupe AMG sport. Also love my complimentary flowers. Thank u very much to the staff @ Mercedes Benz of Belfast.

I bought a new SLC in April and the service I have received from the test drive, placing the order and picking the car up, has been excellent! The sales executive, Daniel Bunting was first class and made the whole process simple and enjoyable � thank you. Would definitely recommend to anyone looking to buy a new car!

Collected my E220 today from Mercedes in Boucher rd Michael from start to finish was great too ok me the whole way though getting it fro start to finish would go back an deal with them again well done Mercedes .

Big thank you to Scott McConnaughie for looking after me and providing an amazing service, he took his time to show me every little detail and gadget the car has. Such a pleasant young chap. Thanks so much Scott I love the new car.

After buying my second car from the Portadown dealership, I have been chuffed with the service recieved. Stephen is a credit to the sales team & always has time to chat through our needs & wants. I can confidently say that I will never venture further than Mercedes Benz of Portadown for any future car purchases!

*EDIT*

Just purchased the new A180d Sport with executive pack in mountain grey.

Absolutely stunning car.. previously had the older A180 model 13 plate and its a great upgrade, made the change from manual to automatic and wish i had of done so sooner. All round great car to drive, thanks to Mark for all his help and patience whilst i decided on colour.. i changed my mind a few times lol!



My Aclass sport had been recalled and fixed.. Straight after after my EML came on.. mot was the next day..

Lance had her fitted in that day looked at and sorted.. Customer service from Lance was excellent today.. Really did look after me well! Cannot fault mercedes customer service!

My B class was in for main service June 17. Within 1 week I needed new brake pads. Not very confident and cancelled my service plan. After numerous calls and an apology from MB. We reinstated plan. My car was in for main service again 22 June 2018 and I specifically requested they fix fuel flap (fixed previously). This wasn't fixed and I have arranged for my car to be collected today 20 July 2018. So after 5 phone calls and a day off. I'm still waiting on Phil phoning me! It's now 16:52. Can this please be addressed ASAP

I encountered a no nonsense degree of professional service levels and old school courtesy delivered by a well trained and presented staff in a perfectly laid out environment that I thought was no longer available in this day and age. This company has fully mastered customer care.

After having driven Audis for years I bought a Mercedes 3 years ago and absolutely loved it so much that yesterday I went down to the Boucher Rd showroom to have a look about in the hope of changing. Well there was no loyalty given to me whatsoever. A very poor deal was offered for a trade in and overall just a very negative experience. Mercedes obviously do not want my custom. Needless to say I'm going back to The Audi showroom in Belfast first thing on Saturday morning. I'm sure they will welcome back a past customer with a great deal and some loyalty!!!!!!!

Purchased a used car in January. Was happy service when buying the car however the after sales service has been shocking. Firstly I drove around for 6 weeks with no car tax (but according to Mercedes this was Dvla fault).



There were a few cosmetic issues with the car when purchased and these were to be fixed by Mercedes. 1 issue fixed but caused another minor cosmetic issue in doing so.



When contacted the sales person on numerous occasions about these issues in January I was told that January was a hectic month for sales and he would come back to me.



Hadn't heard anything for approx 2 weeks so contacted them again. Spoke with sales manager who arranged for car to taken in for repairs. This was done within 24 hours. I emailed a list of the problems to the sales rep to ensure they knew all the issues. 3 issues out of 6 not even looked at when the car was returned. Spoke to sales rep who said he was stuck in the middle and the sales manager was to ring back.



This was at 1:35pm today and no call from sales manager received.



I was going to look at car in Charles hurst but was put off by their reputation for bad service and thought I would get better from Mercedes... unfortunately I was wrong!

Wife bought a 2015 A class in April 2017. She's serviced it with Mercedes approved parts at Mercedes specified intervals. 6 days out of warranty, the turbo blows. After having to prove that we carried out servicing as specified Mercedes still want £1800 to fix her car. After a bit more discussion Mercedes agreed the part should not have gone wrong and so offered the repair at 90% discount which we were happy with. *update* 22/05/18. Wife's cars warning light came back on 8/5/18, and also her glow plug light. We took it a garage we trust and got them the plug in the car to see what the engine management light was this time, within 5 minutes they told us and showed us it was "insufficient boost pressure", which is the turbo again, they reckon mercedes Belfast mechanics just didn't tighten up all the pipes etc 100%. So again, on the phone to mercedes, £100 for them to "diagnose" it, they say it's the glow plugs and change them all, wife pays £150 or so for that, tonight, engine management light comes on again! Looks like Mercedes are clawing their discount back by lying about what the warning light is and just keep charging her to "diagnose" the problem.

I hope I never have to return back there to get anything done to my car ever again went down to get an update done on my car told it would take 45 minutes 4 hours later I got my car back they said they had washed yes they had washed but forgot to rinse all of the soap off this then stained all the black paintwork on my car it took me over 2 hours to correct the paintwork when I phoned and complained about they took my address and said they would send me something out well it's 4 weeks later and I'm still waiting so I phoned up and asked what it was they were sending me out and when it would be here they told me they had sent it out and it was a pen how generous of them I will post a picture of it here if I ever receive it I just hope I never have to deal with them again

I Have tried to speak with the Parts Department in Belfast Mercedes on 7 occasions with no avail. Calls kept getting diverted back to the receptionist. They asked to ring me back but in and out of meetings so not practical. On the second occasion I left my number, but no return call. Receptionist told me there were 7 staff in the Parts department. Rang BMW and staff levels ranged from One to Two in their Parts dept. Is there a reliability issue with Mercedes with so many in a parts department. Had Mercedes for a long time now and member of MB Club.