Saintfield Health Centre

The doctors here are excellent. Special mention must go to Dr Ross and Dr Harman. Their attention to my mother in a local care home is the best we could ever wish for. Thank you

Came for a smear test today which is dramatic enough. My appointment was for 4.15. After sitting beside a lady for 1 hour the nurse appeared to say that the receptionist did not sign her through properly to know she was there. The elderly lady was annoyed put polite as apologies were made by the nurse but not receptionist.After being the last in the doctors at 6 o'clock and sitting with my children of 4 I went up to the receptionist explaining how long I had been waiting and asked if I was signed off being there. She made no apology but said yes. The nurse appeared abit later . Shook her head at the receptionist who couldn't care to notice and told me to go on down to room and had a quick chat to receptionist. My nurse apologised beyond what she should have although when I was leaving the reception disappeared, maybe off home as that was her attitude anyway. Longest I have waited before was 45 mins. Hour and half with 4 children to get a smear test was a joke. The receptionist needs to be dealt with accordingly as is not fit for her job and obviously needs training or a different career. On the other hand. Thank you to my nurse who dealt brilliantly. I think it's hard enough for woman to go for a smear never mind a lazy receptionist.