172 At The Caird

It’s that time again, the Tiki bar is open and loaded full of our Fizz Friday, come down and catch some rays whilst you can with the best view in Dundee!

Tomorrow the patio will only be open from 12-4pm

The weekend is nearly here, we have the marvellous Fannyboot playing tomorrow from 9pm so make sure you don't miss out.

The Sun is Shining and tonight we have the super talented Jake Irving playing for us, so come along grab a cocktail or a few and enjoy you weekend with us here at 172

Tonight we have the amazing sidekicks from 9pm which is a great pairing with a bottle of our Fizz Friday for only £9.95

Jordan in the kitchen cooking up a storm! The restaurant opens 12noon everyday Monday-Sunday so come give us a visit.

After 4:30pm will be business as usual if you want a beer with a view 👌

Tomorrow the patio are will be closed for a private function from 3pm until 4:30pm.

Last week we held a in house competition and the winners drink was to go on the new upcoming menu. Everyone put in so much effort and every drink was creative, original and unique so we have incorporated them all. Look out soon for the new menu coming to the 172!

This Friday, come and enjoy some great music with some great drinks, with our fizz Friday special £9.95 for prosecco.

Jake is back with us tonight at 9pm

Come along to listen to the tunes of the Sidekicks

The Collective are back this Friday at 9pm

For all our customers we would just like to make you aware that we will no longer be offering our brunch menu. Our daily menu will be served daily from 12pm.

Taras 40th Birthday here with us :)

Another fab cocktail Class at the Caird...

We have the Love Puppets playing today at 3pm for Almost Blues so pop in for some great tunes ...

Kick off Almost Blue weekend at the Caird with some great food and amazing cocktails. Friday - George and the Jungle 9pm Saturday - Jake Irving 9pm

‘The Floss’ This is the 2nd special we are running this weekend. It has Pink Gin blending with bubblegum syrup. They are both only available for a limited time each day so grab them before they’re gone! Only at 172...

Went for a meal last night and it was absolutely amazing, staff lovely, great cocktails and the food was to die for, delicious, will definitely be back

Was absolutely lovely x had some drinks in the sunshine with a couple friends, gorgeous outdoor patio area with its own outside bar and stunning views, lovely very attentive young lady Megan on the bar (or Morgan🙈) Very trendy, clean and extremely welcoming place 10/10 5⭐️ Will definitely be back soon x

This was a birthday treat from my son. We were well looked after by the staff particularly our waitress (whose name we didn't get!). She was cheerful, helpful and efficient. Our meals were delicious. After the haggis and black pudding bon bons and tempura prawns starters my son had the duck and I had the rib eye which was exactly how I like it. So after a few cocktails we left very happy and would definitely return.

Staff are always really friendly with excellent recommendations of their best drinks. If service is busy the staff always make sure to apologise and are with you as quickly as possible. Big fan of their special cocktails, always bringing something new to the table! Whenever I’ve eaten here the service has been exceptional and the food is just as amazing. Could not recommend enough.

Posting on behalf of my sister...



Previously had a very disappointing experience at 172 The Caird when I went for Afternoon Tea with my friend for her birthday. I raised a complaint with them and just wanted to put on a review re how they handled my complaint.



I was contacted by Sam Battershill of 172 The Caird who apologised for my disappointing experience and confirmed that the waiting staff had been retrained on the Afternoon Tea process and as a goodwill gesture I was offered a complementary lunch for two people. I decided to take Sam up on his offer and my friend and I went for lunch last Sunday. I decided to have macaroni cheese, served with fries and garlic bread and my friend choose the fish and chips. Both meals were delicious, piping hot and the portions were also generous. The service from the waiting staff was also excellent.



Sam telephoned me the following day to ask how the lunch was and also apologised for not being able to meet me on Sunday.



After the Afternoon Tea experience I vowed that I wouldn’t return however after the lovely meal on Sunday both my friend and I agreed that we would return in the future.



Just wanted to say thank you to 172 The Caird for dealing with my complaint and also for the complementary lunch. This goodwill gesture was very much appreciated.

I celebrated my special occasion at 172 The Caird last week and it was a brilliant choice, from the planning to the night itself where staff kindly set up decorations and were very pleasant in waiting and service. I would highly recommend 172 for your special occasion if looking for a venue. Seated in the dining area to the right as you come in, it was as if we had the room to ourselves which added to the already relaxed atmosphere. Needles to say but best til last - the drinks (especially the cocktails… recommend the clover club and raspberry mojito) and food were great quality and good value for money. �Burgers were delicious. Special thanks to Aileen for making the whole process fun and enjoyable. Will definitely be back again for some more fine food and cocktails!

I booked the cocktail event for my mum, aunts and cousins for Mother’s Day and at first I was a bit annoyed at one of the waitresses (Claire) as she informed us that our booking was for 6 which it wasn’t it was for 5.30pm and we told her this and we were informed when booking that this was the latest we could do, so her respond was “well there’s another class in just now so it won’t start till 6, which wasn’t very nice or helpful, anyway we got taken up the stairs by another member of staff who profusely apologised and made sure we were seated. Roll n 6 o clock and we were introduced to Dougal which I can say absolutely changed our night, we had a blast, had so much fun and never laughed so much from the beginning to the end. He is brilliant at his job and has even taught us a thing or two which I can say is a pretty hard for us especially when alcohol is involved � we would highly recommend the cocktail master class especially if you get Dougal he’s is an absolute credit and would definitely do this again. Thank you so much for giving us a great night and a huge massive thank you to Dougal for making our night one to remember ���

Hired function suite last night for drinks for my sons 30th birthday & we were very pleased with everything. A lot of the guests did not know the place existed & were very impressed with it & said they would definitely return. Would like to give a special thanks to Janine, who was very helpful right from the start, we booked this place at short notice after being let down at the last minute by another establishment and can honestly say we were not disappointed. Many thanks to all at 172 The Caird.

Held a family meal to celebrate my Daughter’s 21st here this week. Everyone was really helpful in the run up to the meal, recommending a great balloon supplier too! The meal was super, something for all from our birthday girl through to her grandparents and the staff were lovely and helpful. Would thoroughly recommend.

Had an amazing time yesterday at Cocktail making class as part of my hen do. Our barman was very good at explaining and showing us how to make each cocktail we chose. Will definitely be back again in the future and would highly recommend the class to friends and family

Came for a cocktail making class today and the staff were absolutely fantastic. We had a two course meal followed by the cocktail making that was taken by Sam and Jess. We got to try the new cocktail menu and defiantly will be back for the new cocktails. Thank you again x

Been in a few times and the place is lovely. Huge credit to the bar staff who are amazing and don’t complain when given an order of 10 cocktails in one go. I know we must be annoying but they don’t complain at all.



Slight “complaint”: the music downstairs when you go to the toilet makes me feel like I’m about to get grabbed by The Creeper and that my teeth will soon be used as jewellery. I’m hoping one of the bar staff have villain fighting skill to rival their cocktail making skills and I may make it out okay.



Honestly, keep up the amazing work �

1st time going to the 172 at the Caird and must say its a lovely restaurant. The food was delicious and the service was brilliant. Friendly staff and a big thank you to WaveFm for the meal for being a competition winner!

We had an Itison voucher which was very good value. The two main meals (supreme of chicken and fish'n'chips were enjoyable and plentiful. However, my husband had a starter of Cullen Skink and I had tempura prawns. While very tasty, I have to say the price, especially for the soup, was a bit over the top. The Skink was basically a bowl of creamy liquid with a few chopped potatoes and two tiny wee bits of haddock. I would expect more for nearly £8. Similarly for the tempura prawns. Very nice but a tiny little portion for the money.

Was really good but would have been 5 * if there was a drinks service on the patio to save customers walking up and down stairs in heels after a couple of drinks

Phoned 5 times on 3 different days, no one picked up the phone. Left my contact number on the answer machine but no call back either. Eventually managed to book a table via facebook chat...person on fb was friendly enough. Service was a bit slow on the day, not sure if they were understaffed on a Wednesday evening. Food was satisfactory. It's a pleasant place if you don't expect something exciting.

Went for lunch today, arrived and the boy at the computer didn't look at us when we spoke, he just kept his head down looking at the screen, got seated and waited 10 mins before I had to go and ask for menus. Then waited about 15 mins and had to go ask someone to come and take our order. Place wasn't busy when we arrived, staff were more concerned seating up tables than serving customers. Food was ok, nothing to rave about. Don't think I would go back unless the service improves, the worst service I have experienced.

Confused that the outside bar doesn't have any of the ingredients to make the 'special cocktails' and also confused to how there are special 'weekend cocktails' that aren't available at 6pm on the Saturday of said weekend. Overall a pretty lackluster experience.

Went on Saturday got there at 4pm table was booked for 4.15pm didnt get seated until 4.45pm to which the waiter told us he needed the table for 6pm! Both ordered steak, mine rare and husbands medium. Mine was medium well, husbands was well done (which he can eat) I told the waiter mine wasnt rare and he took it back to the kitchen only to come back and tell me the chef could not cook it any rarer as it was such a thin piece and that I could have anything else from the menu at which point I said, was the chef not prepared to cook me another steak and his reply was NO! Unacceptable and quite shocked that a chef cant actually cook a steak properly. First time eating there and from start to finish was awful, we will not be back for food very dissapointed.

Went for a meal last night and it was absolutely amazing, staff lovely, great cocktails and the food was to die for, delicious, will definitely be back

Was absolutely lovely x had some drinks in the sunshine with a couple friends, gorgeous outdoor patio area with its own outside bar and stunning views, lovely very attentive young lady Megan on the bar (or Morgan🙈) Very trendy, clean and extremely welcoming place 10/10 5⭐️ Will definitely be back soon x

This was a birthday treat from my son. We were well looked after by the staff particularly our waitress (whose name we didn't get!). She was cheerful, helpful and efficient. Our meals were delicious. After the haggis and black pudding bon bons and tempura prawns starters my son had the duck and I had the rib eye which was exactly how I like it. So after a few cocktails we left very happy and would definitely return.

Staff are always really friendly with excellent recommendations of their best drinks. If service is busy the staff always make sure to apologise and are with you as quickly as possible. Big fan of their special cocktails, always bringing something new to the table! Whenever I’ve eaten here the service has been exceptional and the food is just as amazing. Could not recommend enough.

Posting on behalf of my sister...



Previously had a very disappointing experience at 172 The Caird when I went for Afternoon Tea with my friend for her birthday. I raised a complaint with them and just wanted to put on a review re how they handled my complaint.



I was contacted by Sam Battershill of 172 The Caird who apologised for my disappointing experience and confirmed that the waiting staff had been retrained on the Afternoon Tea process and as a goodwill gesture I was offered a complementary lunch for two people. I decided to take Sam up on his offer and my friend and I went for lunch last Sunday. I decided to have macaroni cheese, served with fries and garlic bread and my friend choose the fish and chips. Both meals were delicious, piping hot and the portions were also generous. The service from the waiting staff was also excellent.



Sam telephoned me the following day to ask how the lunch was and also apologised for not being able to meet me on Sunday.



After the Afternoon Tea experience I vowed that I wouldn’t return however after the lovely meal on Sunday both my friend and I agreed that we would return in the future.



Just wanted to say thank you to 172 The Caird for dealing with my complaint and also for the complementary lunch. This goodwill gesture was very much appreciated.

I celebrated my special occasion at 172 The Caird last week and it was a brilliant choice, from the planning to the night itself where staff kindly set up decorations and were very pleasant in waiting and service. I would highly recommend 172 for your special occasion if looking for a venue. Seated in the dining area to the right as you come in, it was as if we had the room to ourselves which added to the already relaxed atmosphere. Needles to say but best til last - the drinks (especially the cocktails… recommend the clover club and raspberry mojito) and food were great quality and good value for money. �Burgers were delicious. Special thanks to Aileen for making the whole process fun and enjoyable. Will definitely be back again for some more fine food and cocktails!

I booked the cocktail event for my mum, aunts and cousins for Mother’s Day and at first I was a bit annoyed at one of the waitresses (Claire) as she informed us that our booking was for 6 which it wasn’t it was for 5.30pm and we told her this and we were informed when booking that this was the latest we could do, so her respond was “well there’s another class in just now so it won’t start till 6, which wasn’t very nice or helpful, anyway we got taken up the stairs by another member of staff who profusely apologised and made sure we were seated. Roll n 6 o clock and we were introduced to Dougal which I can say absolutely changed our night, we had a blast, had so much fun and never laughed so much from the beginning to the end. He is brilliant at his job and has even taught us a thing or two which I can say is a pretty hard for us especially when alcohol is involved � we would highly recommend the cocktail master class especially if you get Dougal he’s is an absolute credit and would definitely do this again. Thank you so much for giving us a great night and a huge massive thank you to Dougal for making our night one to remember ���

Hired function suite last night for drinks for my sons 30th birthday & we were very pleased with everything. A lot of the guests did not know the place existed & were very impressed with it & said they would definitely return. Would like to give a special thanks to Janine, who was very helpful right from the start, we booked this place at short notice after being let down at the last minute by another establishment and can honestly say we were not disappointed. Many thanks to all at 172 The Caird.

Held a family meal to celebrate my Daughter’s 21st here this week. Everyone was really helpful in the run up to the meal, recommending a great balloon supplier too! The meal was super, something for all from our birthday girl through to her grandparents and the staff were lovely and helpful. Would thoroughly recommend.

Had an amazing time yesterday at Cocktail making class as part of my hen do. Our barman was very good at explaining and showing us how to make each cocktail we chose. Will definitely be back again in the future and would highly recommend the class to friends and family

Came for a cocktail making class today and the staff were absolutely fantastic. We had a two course meal followed by the cocktail making that was taken by Sam and Jess. We got to try the new cocktail menu and defiantly will be back for the new cocktails. Thank you again x

Been in a few times and the place is lovely. Huge credit to the bar staff who are amazing and don’t complain when given an order of 10 cocktails in one go. I know we must be annoying but they don’t complain at all.



Slight “complaint”: the music downstairs when you go to the toilet makes me feel like I’m about to get grabbed by The Creeper and that my teeth will soon be used as jewellery. I’m hoping one of the bar staff have villain fighting skill to rival their cocktail making skills and I may make it out okay.



Honestly, keep up the amazing work �

1st time going to the 172 at the Caird and must say its a lovely restaurant. The food was delicious and the service was brilliant. Friendly staff and a big thank you to WaveFm for the meal for being a competition winner!

We had an Itison voucher which was very good value. The two main meals (supreme of chicken and fish'n'chips were enjoyable and plentiful. However, my husband had a starter of Cullen Skink and I had tempura prawns. While very tasty, I have to say the price, especially for the soup, was a bit over the top. The Skink was basically a bowl of creamy liquid with a few chopped potatoes and two tiny wee bits of haddock. I would expect more for nearly £8. Similarly for the tempura prawns. Very nice but a tiny little portion for the money.

Was really good but would have been 5 * if there was a drinks service on the patio to save customers walking up and down stairs in heels after a couple of drinks

Phoned 5 times on 3 different days, no one picked up the phone. Left my contact number on the answer machine but no call back either. Eventually managed to book a table via facebook chat...person on fb was friendly enough. Service was a bit slow on the day, not sure if they were understaffed on a Wednesday evening. Food was satisfactory. It's a pleasant place if you don't expect something exciting.

Went for lunch today, arrived and the boy at the computer didn't look at us when we spoke, he just kept his head down looking at the screen, got seated and waited 10 mins before I had to go and ask for menus. Then waited about 15 mins and had to go ask someone to come and take our order. Place wasn't busy when we arrived, staff were more concerned seating up tables than serving customers. Food was ok, nothing to rave about. Don't think I would go back unless the service improves, the worst service I have experienced.

Confused that the outside bar doesn't have any of the ingredients to make the 'special cocktails' and also confused to how there are special 'weekend cocktails' that aren't available at 6pm on the Saturday of said weekend. Overall a pretty lackluster experience.

Went on Saturday got there at 4pm table was booked for 4.15pm didnt get seated until 4.45pm to which the waiter told us he needed the table for 6pm! Both ordered steak, mine rare and husbands medium. Mine was medium well, husbands was well done (which he can eat) I told the waiter mine wasnt rare and he took it back to the kitchen only to come back and tell me the chef could not cook it any rarer as it was such a thin piece and that I could have anything else from the menu at which point I said, was the chef not prepared to cook me another steak and his reply was NO! Unacceptable and quite shocked that a chef cant actually cook a steak properly. First time eating there and from start to finish was awful, we will not be back for food very dissapointed.

Went for a meal last night and it was absolutely amazing, staff lovely, great cocktails and the food was to die for, delicious, will definitely be back

Was absolutely lovely x had some drinks in the sunshine with a couple friends, gorgeous outdoor patio area with its own outside bar and stunning views, lovely very attentive young lady Megan on the bar (or Morgan🙈) Very trendy, clean and extremely welcoming place 10/10 5⭐️ Will definitely be back soon x

This was a birthday treat from my son. We were well looked after by the staff particularly our waitress (whose name we didn't get!). She was cheerful, helpful and efficient. Our meals were delicious. After the haggis and black pudding bon bons and tempura prawns starters my son had the duck and I had the rib eye which was exactly how I like it. So after a few cocktails we left very happy and would definitely return.

Staff are always really friendly with excellent recommendations of their best drinks. If service is busy the staff always make sure to apologise and are with you as quickly as possible. Big fan of their special cocktails, always bringing something new to the table! Whenever I’ve eaten here the service has been exceptional and the food is just as amazing. Could not recommend enough.

Posting on behalf of my sister...



Previously had a very disappointing experience at 172 The Caird when I went for Afternoon Tea with my friend for her birthday. I raised a complaint with them and just wanted to put on a review re how they handled my complaint.



I was contacted by Sam Battershill of 172 The Caird who apologised for my disappointing experience and confirmed that the waiting staff had been retrained on the Afternoon Tea process and as a goodwill gesture I was offered a complementary lunch for two people. I decided to take Sam up on his offer and my friend and I went for lunch last Sunday. I decided to have macaroni cheese, served with fries and garlic bread and my friend choose the fish and chips. Both meals were delicious, piping hot and the portions were also generous. The service from the waiting staff was also excellent.



Sam telephoned me the following day to ask how the lunch was and also apologised for not being able to meet me on Sunday.



After the Afternoon Tea experience I vowed that I wouldn’t return however after the lovely meal on Sunday both my friend and I agreed that we would return in the future.



Just wanted to say thank you to 172 The Caird for dealing with my complaint and also for the complementary lunch. This goodwill gesture was very much appreciated.

I celebrated my special occasion at 172 The Caird last week and it was a brilliant choice, from the planning to the night itself where staff kindly set up decorations and were very pleasant in waiting and service. I would highly recommend 172 for your special occasion if looking for a venue. Seated in the dining area to the right as you come in, it was as if we had the room to ourselves which added to the already relaxed atmosphere. Needles to say but best til last - the drinks (especially the cocktails… recommend the clover club and raspberry mojito) and food were great quality and good value for money. �Burgers were delicious. Special thanks to Aileen for making the whole process fun and enjoyable. Will definitely be back again for some more fine food and cocktails!

I booked the cocktail event for my mum, aunts and cousins for Mother’s Day and at first I was a bit annoyed at one of the waitresses (Claire) as she informed us that our booking was for 6 which it wasn’t it was for 5.30pm and we told her this and we were informed when booking that this was the latest we could do, so her respond was “well there’s another class in just now so it won’t start till 6, which wasn’t very nice or helpful, anyway we got taken up the stairs by another member of staff who profusely apologised and made sure we were seated. Roll n 6 o clock and we were introduced to Dougal which I can say absolutely changed our night, we had a blast, had so much fun and never laughed so much from the beginning to the end. He is brilliant at his job and has even taught us a thing or two which I can say is a pretty hard for us especially when alcohol is involved � we would highly recommend the cocktail master class especially if you get Dougal he’s is an absolute credit and would definitely do this again. Thank you so much for giving us a great night and a huge massive thank you to Dougal for making our night one to remember ���

Hired function suite last night for drinks for my sons 30th birthday & we were very pleased with everything. A lot of the guests did not know the place existed & were very impressed with it & said they would definitely return. Would like to give a special thanks to Janine, who was very helpful right from the start, we booked this place at short notice after being let down at the last minute by another establishment and can honestly say we were not disappointed. Many thanks to all at 172 The Caird.

Held a family meal to celebrate my Daughter’s 21st here this week. Everyone was really helpful in the run up to the meal, recommending a great balloon supplier too! The meal was super, something for all from our birthday girl through to her grandparents and the staff were lovely and helpful. Would thoroughly recommend.

Had an amazing time yesterday at Cocktail making class as part of my hen do. Our barman was very good at explaining and showing us how to make each cocktail we chose. Will definitely be back again in the future and would highly recommend the class to friends and family

Came for a cocktail making class today and the staff were absolutely fantastic. We had a two course meal followed by the cocktail making that was taken by Sam and Jess. We got to try the new cocktail menu and defiantly will be back for the new cocktails. Thank you again x

Been in a few times and the place is lovely. Huge credit to the bar staff who are amazing and don’t complain when given an order of 10 cocktails in one go. I know we must be annoying but they don’t complain at all.



Slight “complaint”: the music downstairs when you go to the toilet makes me feel like I’m about to get grabbed by The Creeper and that my teeth will soon be used as jewellery. I’m hoping one of the bar staff have villain fighting skill to rival their cocktail making skills and I may make it out okay.



Honestly, keep up the amazing work �

1st time going to the 172 at the Caird and must say its a lovely restaurant. The food was delicious and the service was brilliant. Friendly staff and a big thank you to WaveFm for the meal for being a competition winner!

We had an Itison voucher which was very good value. The two main meals (supreme of chicken and fish'n'chips were enjoyable and plentiful. However, my husband had a starter of Cullen Skink and I had tempura prawns. While very tasty, I have to say the price, especially for the soup, was a bit over the top. The Skink was basically a bowl of creamy liquid with a few chopped potatoes and two tiny wee bits of haddock. I would expect more for nearly £8. Similarly for the tempura prawns. Very nice but a tiny little portion for the money.

Was really good but would have been 5 * if there was a drinks service on the patio to save customers walking up and down stairs in heels after a couple of drinks

Phoned 5 times on 3 different days, no one picked up the phone. Left my contact number on the answer machine but no call back either. Eventually managed to book a table via facebook chat...person on fb was friendly enough. Service was a bit slow on the day, not sure if they were understaffed on a Wednesday evening. Food was satisfactory. It's a pleasant place if you don't expect something exciting.

Went for lunch today, arrived and the boy at the computer didn't look at us when we spoke, he just kept his head down looking at the screen, got seated and waited 10 mins before I had to go and ask for menus. Then waited about 15 mins and had to go ask someone to come and take our order. Place wasn't busy when we arrived, staff were more concerned seating up tables than serving customers. Food was ok, nothing to rave about. Don't think I would go back unless the service improves, the worst service I have experienced.

Confused that the outside bar doesn't have any of the ingredients to make the 'special cocktails' and also confused to how there are special 'weekend cocktails' that aren't available at 6pm on the Saturday of said weekend. Overall a pretty lackluster experience.

Went on Saturday got there at 4pm table was booked for 4.15pm didnt get seated until 4.45pm to which the waiter told us he needed the table for 6pm! Both ordered steak, mine rare and husbands medium. Mine was medium well, husbands was well done (which he can eat) I told the waiter mine wasnt rare and he took it back to the kitchen only to come back and tell me the chef could not cook it any rarer as it was such a thin piece and that I could have anything else from the menu at which point I said, was the chef not prepared to cook me another steak and his reply was NO! Unacceptable and quite shocked that a chef cant actually cook a steak properly. First time eating there and from start to finish was awful, we will not be back for food very dissapointed.

Went for a meal last night and it was absolutely amazing, staff lovely, great cocktails and the food was to die for, delicious, will definitely be back

Was absolutely lovely x had some drinks in the sunshine with a couple friends, gorgeous outdoor patio area with its own outside bar and stunning views, lovely very attentive young lady Megan on the bar (or Morgan🙈) Very trendy, clean and extremely welcoming place 10/10 5⭐️ Will definitely be back soon x

This was a birthday treat from my son. We were well looked after by the staff particularly our waitress (whose name we didn't get!). She was cheerful, helpful and efficient. Our meals were delicious. After the haggis and black pudding bon bons and tempura prawns starters my son had the duck and I had the rib eye which was exactly how I like it. So after a few cocktails we left very happy and would definitely return.

Staff are always really friendly with excellent recommendations of their best drinks. If service is busy the staff always make sure to apologise and are with you as quickly as possible. Big fan of their special cocktails, always bringing something new to the table! Whenever I’ve eaten here the service has been exceptional and the food is just as amazing. Could not recommend enough.

Posting on behalf of my sister...



Previously had a very disappointing experience at 172 The Caird when I went for Afternoon Tea with my friend for her birthday. I raised a complaint with them and just wanted to put on a review re how they handled my complaint.



I was contacted by Sam Battershill of 172 The Caird who apologised for my disappointing experience and confirmed that the waiting staff had been retrained on the Afternoon Tea process and as a goodwill gesture I was offered a complementary lunch for two people. I decided to take Sam up on his offer and my friend and I went for lunch last Sunday. I decided to have macaroni cheese, served with fries and garlic bread and my friend choose the fish and chips. Both meals were delicious, piping hot and the portions were also generous. The service from the waiting staff was also excellent.



Sam telephoned me the following day to ask how the lunch was and also apologised for not being able to meet me on Sunday.



After the Afternoon Tea experience I vowed that I wouldn’t return however after the lovely meal on Sunday both my friend and I agreed that we would return in the future.



Just wanted to say thank you to 172 The Caird for dealing with my complaint and also for the complementary lunch. This goodwill gesture was very much appreciated.

I celebrated my special occasion at 172 The Caird last week and it was a brilliant choice, from the planning to the night itself where staff kindly set up decorations and were very pleasant in waiting and service. I would highly recommend 172 for your special occasion if looking for a venue. Seated in the dining area to the right as you come in, it was as if we had the room to ourselves which added to the already relaxed atmosphere. Needles to say but best til last - the drinks (especially the cocktails… recommend the clover club and raspberry mojito) and food were great quality and good value for money. �Burgers were delicious. Special thanks to Aileen for making the whole process fun and enjoyable. Will definitely be back again for some more fine food and cocktails!

I booked the cocktail event for my mum, aunts and cousins for Mother’s Day and at first I was a bit annoyed at one of the waitresses (Claire) as she informed us that our booking was for 6 which it wasn’t it was for 5.30pm and we told her this and we were informed when booking that this was the latest we could do, so her respond was “well there’s another class in just now so it won’t start till 6, which wasn’t very nice or helpful, anyway we got taken up the stairs by another member of staff who profusely apologised and made sure we were seated. Roll n 6 o clock and we were introduced to Dougal which I can say absolutely changed our night, we had a blast, had so much fun and never laughed so much from the beginning to the end. He is brilliant at his job and has even taught us a thing or two which I can say is a pretty hard for us especially when alcohol is involved � we would highly recommend the cocktail master class especially if you get Dougal he’s is an absolute credit and would definitely do this again. Thank you so much for giving us a great night and a huge massive thank you to Dougal for making our night one to remember ���

Hired function suite last night for drinks for my sons 30th birthday & we were very pleased with everything. A lot of the guests did not know the place existed & were very impressed with it & said they would definitely return. Would like to give a special thanks to Janine, who was very helpful right from the start, we booked this place at short notice after being let down at the last minute by another establishment and can honestly say we were not disappointed. Many thanks to all at 172 The Caird.

Held a family meal to celebrate my Daughter’s 21st here this week. Everyone was really helpful in the run up to the meal, recommending a great balloon supplier too! The meal was super, something for all from our birthday girl through to her grandparents and the staff were lovely and helpful. Would thoroughly recommend.

Had an amazing time yesterday at Cocktail making class as part of my hen do. Our barman was very good at explaining and showing us how to make each cocktail we chose. Will definitely be back again in the future and would highly recommend the class to friends and family

Came for a cocktail making class today and the staff were absolutely fantastic. We had a two course meal followed by the cocktail making that was taken by Sam and Jess. We got to try the new cocktail menu and defiantly will be back for the new cocktails. Thank you again x

Been in a few times and the place is lovely. Huge credit to the bar staff who are amazing and don’t complain when given an order of 10 cocktails in one go. I know we must be annoying but they don’t complain at all.



Slight “complaint”: the music downstairs when you go to the toilet makes me feel like I’m about to get grabbed by The Creeper and that my teeth will soon be used as jewellery. I’m hoping one of the bar staff have villain fighting skill to rival their cocktail making skills and I may make it out okay.



Honestly, keep up the amazing work �

1st time going to the 172 at the Caird and must say its a lovely restaurant. The food was delicious and the service was brilliant. Friendly staff and a big thank you to WaveFm for the meal for being a competition winner!

We had an Itison voucher which was very good value. The two main meals (supreme of chicken and fish'n'chips were enjoyable and plentiful. However, my husband had a starter of Cullen Skink and I had tempura prawns. While very tasty, I have to say the price, especially for the soup, was a bit over the top. The Skink was basically a bowl of creamy liquid with a few chopped potatoes and two tiny wee bits of haddock. I would expect more for nearly £8. Similarly for the tempura prawns. Very nice but a tiny little portion for the money.

Was really good but would have been 5 * if there was a drinks service on the patio to save customers walking up and down stairs in heels after a couple of drinks

Phoned 5 times on 3 different days, no one picked up the phone. Left my contact number on the answer machine but no call back either. Eventually managed to book a table via facebook chat...person on fb was friendly enough. Service was a bit slow on the day, not sure if they were understaffed on a Wednesday evening. Food was satisfactory. It's a pleasant place if you don't expect something exciting.

Went for lunch today, arrived and the boy at the computer didn't look at us when we spoke, he just kept his head down looking at the screen, got seated and waited 10 mins before I had to go and ask for menus. Then waited about 15 mins and had to go ask someone to come and take our order. Place wasn't busy when we arrived, staff were more concerned seating up tables than serving customers. Food was ok, nothing to rave about. Don't think I would go back unless the service improves, the worst service I have experienced.

Confused that the outside bar doesn't have any of the ingredients to make the 'special cocktails' and also confused to how there are special 'weekend cocktails' that aren't available at 6pm on the Saturday of said weekend. Overall a pretty lackluster experience.

Went on Saturday got there at 4pm table was booked for 4.15pm didnt get seated until 4.45pm to which the waiter told us he needed the table for 6pm! Both ordered steak, mine rare and husbands medium. Mine was medium well, husbands was well done (which he can eat) I told the waiter mine wasnt rare and he took it back to the kitchen only to come back and tell me the chef could not cook it any rarer as it was such a thin piece and that I could have anything else from the menu at which point I said, was the chef not prepared to cook me another steak and his reply was NO! Unacceptable and quite shocked that a chef cant actually cook a steak properly. First time eating there and from start to finish was awful, we will not be back for food very dissapointed.