Arden Property Management

Terrible customer service. I've viewed two properties with this agency and both have had awful communication. The second flat I viewed I was informed I had the first viewing slot and they couldn't let me come any earlier. When I got to the viewing the guy showing us around said that it would be on an application basis and not first come first served. When I phoned to put my application in someone had already paid a deposit. Now I had travelled a three hour round trip to view this as early as possible knowing things go quickly. But there was a clear lack of communication and incompetence from agents. What a waste of time and energy. So when I viewed the flat it was already gone. Not dissimilar to the first time I viewed something with them. Flat hunting is stressful enough without this mess of organisation. Strongly advise anyone against taking their business here. Maybe it's a silver lining that I wouldn't want a lease with this letting agency anyway.

Rented a flat from Arden in 2010-2011, had a very nice experience - the best one during my Edinburgh stay. Minimal fuss, helpful staff, transparent letting process. Got almost nothing deducted from my deposit, which was surprising, considering my previous experience with landlords and agents in Edinburgh.

Misleading and rude.
Our group booked a viewing of a property represented by this group on the understanding that it was available to rent by students. On viewing the property I inquired again to ensure there was no misunderstanding and it was confirmed that it was available to students.

On trying to place a deposit on the property the representative then said they would double check with the landlord again to ensure they were happy. We received a return phone call in minutes to inform us that the insurance had changed and the landlord couldn't take students.

After further inquiry the representative changed their story, asserting that students were always ineligible and becoming quite aggressive in doing so. I would think seriously before letting any property through a company who through apathy or incompetence waste landlords money and potential tenants time.

Arden are always very helpful with their responses, and they made our move very easy! Check-in was great and Jennifer took us through it all very quickly. Overall we received a very professional service and we love our new flat a lot!

Recently moved into my new flat and the service was top notch. A big thanks to Michael Brogan, and a cheers to the year to come in my new home!

Great service so far! Check-in was nice and easy and the property manager has sorted out any outstanding issues that came up as part of the check-in as quickly as possible. Would recommend!

Only positive feedback from our experience with Arden Property Management! Every enquiry, request and communication in general was handled properly and with extreme professionalism. All agents were really helpful and friendly. Thank you to Catriona, Laura, Ross and special thank you to Allan, who is indeed a star!