Arnold Clark Car & Van Rental, Sighthill Edinburgh

Very poor customer service. One service clerk wanted to send me home thinking the car was as good as new, the other one was saying the opposite. Two independent service checks in the same branch gave two alarmingly different results, the second one not picking up the jobs that the first one suggested needed done. When discussing this with the service manager, he claimed the team assumed they did not need to check these again. The manager did not show a bit of empathy and failed to follow up on numerous occasions. Not to mention his highly unprofessional manner and poor communication skills.

Good service. Bought our car here and the service plan we bought at the time seems to be a good deal

We booked a standard card and they did not have it on arrival. However, they provided a much better one in exchange, which was almost brand new, for the same price. The price was very clear all the time, and did not provide any surprises. They retain some money as a deposit for the fuel tank but if you return the tank full they don't have any problems to return the deposit. The staff is very friendly and the car was clean as a surgery room.

Next time we go back to Scotland (and we will) no doubt we will rent from these guys. Great job.

I use these guys every week through work. The staff are always very helpful and easy to work with. If ever I need a van in my personal life this would be my first port of call.

Reasonable prices, good service and good cars. There's a bit of time required to get to their locations but it's well made up for

Friendly service, car was almost new, and easy to get to/from rental with shuttle bus.

I hired a van to help my son move into his own house. The hire price is excellent and the whole process was easy. Staff were friendly and helpful would definitely recommend them

Great staff. Quick response to customer