Ashfield Medical Practice

One of the best medical practises in Scotland. I have been a patient at Ashfield Surgery for over twenty years. I really wish people who left this sort of review didn't think they were writing for Trip Advisor. Ashfield is a wonderful group of professional men and women who are involved with constant care of their community. I am biased. They have saved my life quite literally twice. We should all be glad they are around.Medicine practised the old way, with dedication.

Only thing saving this from a one star is the fact that the doctors are so good with kids.

It is impossible to get an appointment and their phone system is flawed (I've been on hold for 35mins before and found it faster to walk to the surgery and make an appointment while I was still on hold - I was told I wasn't on hold for this time but I have a screenshot of my phone showing it!) It can be very difficult to get past the receptionsts to make an appointment, they seem to be able to decide if we need an appointment of not. I've complained about how difficult it is and suggested that if the recptionists are given the authority to determine if a call was urgent or not they should perhaps have some triage training.

I have been a patient here all my 62 years on this earth and consider it to be the finest Doctors surgery I could ask for!
As for criticism about not getting an appointment I can honestly say I have never had this problem!
The receptionist do a remarkable job considering how difficult patients can be!