Bear Scotland

Working

I am writing this letter in deep appreciation for the service provided to me, by an employee of bear Scotland, I only know this man as Paul, and that he worked out of Lochgelly.

My wife, two sons and myself were travelling to inlaws in Edinburgh when we experienced car problems, we were in an emergency layby from 10pm, our so called break down service were no were to be seen, and we had all but given up on help, when we saw a set off orange lights going by on the opposite side of the road, our hearts sank as it disappeared in the distance. 10 minutes later, this same set of orange lights appeared in my rear window, and Paul appeared in my driver side window.

I can only describe this gentlemans actions as very professional, or as my wife said our knight in shining armour, he gave us a warm drink, from his own flask, as we had ran out of petrol and thus no heat, he allowed us to take a seat in his vehicle to warm up, and sat in behind us as our hazards had given up. He contacted his office, to inform them of our dilemma, they in turn contacted the police, Paul stayed with us until their arrival, I offered him a token gesture of cash as a thank you for his services, which he refused, saying it was all part of his job.

I believe man went above and beyond in his duties, he is a credit to the company, to himself and I can not rate him high enough. I did not get a chance to thank him properly, I hope that you will pass on my families deepest thanks.

yours faithfully
s. grajales

I didnt work there, Im writing regarding their treatment of their customers, service appalling, professionalism abysmal, and well trained in the fob-off technique