Berketex Bride

I would give no stars if it were an option. I would strongly advise not to shop here. You will be setting yourself up for a stressful and all over disappointing experience. Poor customer service, staff do not take responsibilities for their errors (they make many), management are rude and useless. This company has cost my family £250 and we have nothing to show for it expect frustration.

Just purchased my wedding dress today. Was very nervous and apprehensive but with the help of Candice she made it into a very enjoyable experience. Fantastic service ☺

Brilliant shop. After having a terrible experience in another bridal shop, my daughter attended her appointment in Berketex in some trepidation. She needn't have worried. The assistant, Tracy, was amazing. She helped my daughter try on 8 wedding dresses ( some of them twice), before helping her choose the most gorgeous wedding dress. She took her time, was incredibly patient and had so much good advice for my daughter. This was back in June and today after trailing round Glasgow, we went back to Berketex to pick the bridesmaid dresses. Again, the assistant was amazing and nothing was too much trouble. I highly recommend this bridal shop.

I went into the Glasgow store today looking for my daughters Prom dress and l am so glad l did. Not only did l find the dress that makes my daughter feel like a princess the staff were absolutely amazing, so friendly and helpful. I would definitely recommend this wedding shop.

Do not buy your dress from this shop.
I felt rushed and like everything was a hassle. Some of the staff are fine, but the majority are inexperienced and have no idea about fitting a dress - it is obvious they just want the sale.

The shop assistant insisted I pay 60 for a longer length dress as I am tall and that I take their £200 alterations package, - this was supposed to include two alterations BUT I had one alteration - they cut the extra fabric off the bottom of the dress that I had paid £60 quid for! They did NOTHING else to the dress. Be aware that they will not take it out, or add things to the dress that have not been bought from the store.

They also sold me a communion veil. (I was rushed and stressed and upset on the day, so I think that's why I didn't speak up at the time)

A truly awful experience. I feel cheated and upset by it all and want to spare any other bride. Please avoid this shop.