Brannock Veterinary Clinic

Called this vet on a Monday morning a few months ago to try to get an appointment for my cat, an 8 yr old rescue who I'd had for 6 months. She wasn't registered with you yet, I'd planned on doing so when her vaccinations became due in Sept. I explained she'd come home with her paw bleeding the night before, it had swollen up over night and she wasn't able to put her weight on it. Whoever answered the phone was clearly trying to make a point about me not having her registered with a vet already "You've not registered her", "you have a cat and you've not registered her", "you've had her 6 months and you've not registered with a vet yet" etc. I explained she was a rescued from Romania, had been vaccinated and had a full check in the UK before I gave her a home, so we hadn't needed a vet yet. You then became more concerned with seeing her paperwork (she has a passport) than about seeing the injured cat with the swollen paw. You told me to bring her paperwork in that evening and you'd try to see her later in the week. You should have recognised from my description of her symptoms that she couldn't wait for treatment and advised me to go elsewhere, instead your comment suggested it could wait. Thankfully I recognised she needed seen ASAP, as did vets4pets in Hamilton who managed to squeeze her in that evening and send her on her way with the antibiotics and painkillers she needed.

Fabulously kind staff in a small, not too busy clinic. My furbabies are adored and well cared for. Not expensive and happy to help with advice, insurance queries and general pet health. I am very happy with the service.

My animals always receive excellent care here

Very good vets love the animals the care for

Brilliant vets so friendly and understanding

Provide fantastic care. A real pleasure to deal with.