Callan Accountancy - Glasgow

Had the misfortune of dealing with Stephen of Callen Accountancy in a business capacity and found his customer service to be sloppy and overall found him to be extremely unprofessional. Really couldn't recommend him to anyone. The staff he employs seem to have zero customer service skills. Avoid.

I started my Electrical Contracting business in Feb 2015 and got in touch with Stephen around November of the same year. Being new to running a business can be a bit daunting especially everything related to HMRC, however Stephen clearly explained the tax side of things to me and the company as a whole have been great ever since.

My first year's accounts were filed on time and the team at Callan always let me know what I need to do and when I need to do it. They also offer me advice when I need it and are a very helpful and professional company to have by your side.

I have never had any issues with this company and will continue to use them quite happily.

NIGHTMARE!!!!
My brief history with Callan, all of which can be evidenced.
First couple of years, fine.
Then asked by Stephen to post positive reviews to counteract negative feedback by others.
Found out I was being charged for a service I wasn't receiving.
Received aggressive emails when I queried this.
Suddenly was forced to pay up front because I was "receiving a service throughout the year".
Requested advice on several occasions. No reply. No acknowledgement. No advice. Big phone bill due to repeated calls to HMRC to get advice I was paying Callan to give.
Sent info for company return 2015-16 in May 2016.
Had discussions with Callan in June to refine detail.
Contacted Callan many times throughout December 2016
expressing concern about not having received accounts for filing.
No acknowledgement. No response. No accounts.
Received letters from Companies House and HMRC telling me my accounts are almost due and if not filed on time will result in a penalty fine plus interest.
Contacted Callan many times in early January. No acknowledgement. No response. No accounts.
Finally received a response on January 9th, stating the matter would take a short time to look into and I would receive clarification that week.
One day before the deadline, Stephen provides the information and tells me it was done in September. The short time he said it would take to ideal with this turned out to be 21 days. To look up a file.
The take away message is: STEER CLEAR OF CALLAN ACCOUNTING.

Happy with the service