Castle Estates

I wish I had read these reviews before going with this agency. I spent hours cleaning out the flat I had rented, only to get a report saying the flat needed to be cleaned. Issues were things like slight dust on a skirting board, some water in the defrosted freezer draws, more cleaning required in the bathroom, washing machine rubber needs cleaning. Inside the kitchen lamp shade dusty. I certainly left the flat as clean if not cleaner than when I moved in. I think it's just a scam to keep deposits. On the other side of things I reported that the toilet was not flushing in August and it's still not been fixed two months later - I've only been spending the odd day in the flat since August so it wasn't a major problem, but the principles remain that I was still expected to pay full rent on a flat with no flushing toilet - then they have the cheek to pick on a bit of dust on the towel rail. Nice people when they want you to move in, not so when you move out and want your deposit back. I was thinking perhaps it was just me, but it seems like others are having identical issues. The other thing is because I live a long distance away I could not make the check out meeting. I asked if the meeting could be moved and was told no. But then they actually moved the check out and the inspection was done on a day when I could have been present. I include photo's of the fireplace which were listed as being unclean in the report - have a look and make your own mind up.

If I could give these unscrupulous amateurs zero stars for this review, I would. We rented from Castle Estates for six months and it was six of the most unpleasant and stressful months of my life. Ive rented all over the country and never, ever experienced such appalling treatment or incompetence - we even had to go to court to try and get them to do their job, they didn't and they lied all the way through the process. They have a diabolical reputation locally. Avoid like the plague.