Central Letting Services Ltd

Would be a very good agency if they communicated more with tenants and were responsitive to emails..

My partner and I rented with CLS for two years.

Over this time we had a number of issues with the flat, ranging from no running water in the kitchen to a leaking window. Both this issues took up to 4 weeks to be resolved (which the agent argued was within a "reasonable time"). I cannot argue with this but the constant calling and emailing them looking for updates along with the fact that in the mean time no temporary fixes were put in place left us with a very bad experience of CLS and certainly will not be recommending them to ANYONE.

I should also point out that many of our reported issues went ignored. We had an electrical issue which almost resulted in a heater catching fire (luckily I was in the flat at the time and smelt the burning plastic.) I emailed pictures of the half melted plug and informed the agent. Nothing was done. It was a similar story with very strong gaseous smells coming from the bathroom (on two occasions, the odour was bad enough to wake us up in the middle of the night). Numerous calls resulted in us being fobbed off. Again nothing was done.

Steer clear.

The agent was very helpful when it came of showing us around potential flats and located a flat which perfectly fits our needs. He was also keen to answer the numerous questions we had about the flat and the area. We received a much better service from CLS than our experiences with other letting agents showing us similar properties.

Absolutely Brilliant.... Very helpful and got us sorted out very quickly. I can't remember the guys name who showed us around our new flat, but he was lovely, very informative and seemed very well prepared for all the questions I had :)
Thank You!! :)

From beginning to the end I cannot fault the process and the staff, I received a top quality service and help above and beyond other letting agencies that i have dealt with in the past . CLS are second to none and I am very impressed with their knowledge and the hands on approach in preparing my property for let. I have to say the service is simply outstanding and adapted to blend with the needs of the tenants and the landlord. A true letting agent and i will be recommending you guys to others most definitely.

I must have viewed 20 flats through 10 different agencies, and they are the only ones which were polite and professional in the same time. They are one of the rare letting agents which don't look obsessed by their commissions and are not "pushy" and are actually really helping you. I also highly recommend them.