Domino'S Pizza - Edinburgh - Leith

My pizza never came and they never answered their phone

Waited over an hour and a half. No pizza. Took several tries to get through on the phone, it was still waiting for delivery, nearly an hour after it had been cooked. This was, apparently, not their fault. Don't bother.

Delivered the wrong pizza and then despite numerous attempts did not answer the phone

Rudest staff I've ever encountered, it wasn't unbelievable that they would treat anyone like this let alone customers.

Placed an order 1 hour ago... Finally shows up, Hawaiian pizza around the world has always been ham and pineapple. Not what I received. Tried calling back and no answer as they are now closed. Save yourself the grief and find something else. Also, FYI to tourists... They do not bring debit machines with them nor do they tell you on the phone despite knowing they are delivering to a hotel.

Friendly service and had delivery in under 30 minutes

Terrible, absolutely terrible.

Worst customer service ever. Even a self checkout machine has more personal skills than the staff and manager here. Kept interupting my friend on the phone and put us on hold 5 times and hung up on us once.

Got one of our pizzas wrong and had hair baked into the other.
Called up and wouldn't admit it was their fault that they got it wrong even though we have the confirmation email of the order. After over 5 minutes on the phone of them saying they are too busy to talk to us they agreed to replace our pizzas but after 1 hour. Honestly making us wait longer for their mistake.

The manager has absolutely no shame. If you can't manage anything then don't be a manager.