Domino'S Pizza - Falkirk

Pizzas have been wrong on numerous occasions even after having ordered at the counter in the store. we now always check before we leave incase they've messed up the order again.
The latest time we were tricked into ordering two larger pizzas as the server (not so great english speaker) convinced us it was the only way we could get the buy one get one free deal, after checking with her a number of times we ordered the two large. When we went back in to collect we asked another server if this was the case, it of course wasn't and we were tricked out of money.
There have been times where the service has been spot on and the orders have been correct but it's less than 50:50, which isn't what should be expected.

Wanted a pizza I normally order the Texas bbq lassie on the phone couldn't speak English that great and we were waiting for 1 hour and a half my other half phones up asking where it is the manor we got was you made it to collect when we never collect then an extra 15 minutes went by the order came and my pizza was completely wrong they gave me a ranch bbq the pizza was cold and it got chucked straight in the bin!

A few times i have ordered now and they have managed to get something wrong. If youre not using a deal think its overpriced for what you get as some of the pizza a bit to crispy for everyones comfort.
In this latest mistake the driver arrived without the bottle of cola which meant a phone call to the store then a hurried apology , hang up by them and another 20mins wait by for the driver which time we had eaten most of the food and quick here you go when handing across the cola with no apology.
Prefer pizza hut as think there pizzas are better.
Service seems to be goin downhill

Great pizzas and bigger menu than before, although it is a bit expensive for a pizza but they do great family deals

Staff were friendly enough but there systems needed updating and the staff need more training, example, the system one minute said the pizza was 5 minutes away, then jumped to 12 then down to 2. Then when i enquired about it the staff then admitted it wasn't even made yet, it was next in line and they apologise for the confusion.

Their the best pizza makers out their. So yummy. But cost a fortune . So it's regarded as treat night

Second review I've left for here, this one worse than the last due to the fact that they refused my order online and when I called. Absolute shambles of a place

Food is great its quick and easy to order and pick up.

Never had an issue with food quality, but delivery drivers normally make me go out to their car to pick up the pizza, the last two instances the driver was parked outside, couldn't find the flat so left. Called up had to wait ten minutes to find out where it was, driver showed up ten minutes later making the overall time the pizza was out of the store 30 minutes. Called to complain about how cold it was, was given £10 credit for next order, called for order and there is no record of the discount on system. Better off ordering from tasty grill

Usually good but the last few times Hav been very bad
First time they never marked our order down and never brought us it at all
Second time we ordered and we never got our pizzas till 1hour and 30 minutes later and they were cold 👌🏻