Edina Lock And Key Co. Ltd.

Great prices for key-cutting. Staff always friendly and efficient.

Great range of odds and ends, particularly for period properties. Bought a door knocker which had an oversized through-bolt and they cut it to size free of charge when I popped back in

Would normally always try and choose smaller, more independent shops, such as this one over your bigger B&Qs ect. However, after my mother and sister visited the store looking for a few locks, they came back to me deeply disappointed with the customer service. The guys were patronising and lacked interest in helping them, after reading the other reviews this seems to be the norm. Wouldn't go back and don't see this place lasting if they keep this patter up. Choose B&Q or Wickes over these jokers. Terrible.

I phoned to enquire about front door furniture but was really disappointed. The man who answered the phone seemed unhelpful and disinterested. I was going to spend about £300 - £400 in total but I'd rather buy from somewhere that has better pre-sales service.

Bought a name plate for our front door. They have to be ordered from somewhere else so it took a week. Price was OK, and the shop seems to have a big selection.

Great range with excellent quality items. They offer everything from handles to knockers to keys and everything is out on show for you to see. Unfortunately I had one employee who was blinded by his own arrogance and rudeness and basically made out as though I was a great inconvenience despite me buying some 15 items. It's a real shame because if they didn't have such a good range I would've left.

A huge selection of locks and keys. However, I went there with the hope that they'd make a new key to an existing press lock. I was told that to have a new key cut would be very expensive, and it'd be better if I bought a new press lock. It turns out that the key from the new press lock fits the old lock, probably because such locks were not meant to be of great security. Why did the sales assistant not tell me I could have got the key only, which would probably be much cheaper? Sorry, Edina Lock and Key, but this experience put me off buying from you, even though I try to support local businesses whenever I can.