Ekco

Absolutely fantastic service from EKCO who supplied made to measure bi-fold doors and matching external kitchen door. Beautifully made product, high spec, delivered early and took great care to ensure that we were happy with the product and installation. In fact they came back round to check the fitting was done correctly. Would highly recommend EKCO for brilliant customer service, guidance and professionalism.

Ekco helped us design a terrific kitchen and installed it quickly and effectively. The fitters were nice guys, turned up on schedule and left the place clean and tidy at the end of the day. Small things like wearing overshoes to protect the carpet were appreciated and helped keep stress levels down.

The Pronorm cabinets and worktop, and Siemens appliances are all good quality.

Ekco also provided excellent aftercare when we had a couple of minor problems develop.

Overall, I'd highly recommend ekco for your project.

Having had our Kitchen refitted by EKCO and been delighted with the results we had no hesitation in having EKCO back to refit our cloakroom. The whole process was very easy and straightforward - from the initial visit to assess the job, the design and subsequent design discussion through to the actual fitting. EKCO are able to attend to all aspects of the refit including the flooring, re-plastering of the ceiling and any electrical fittings so the relevant contractors are available when they are needed, which makes the whole process extremely smooth and timely. EKCO has access to a wide range of quality sanitary ware, furniture and fittings which means they can price jobs to suit a range of budgets. All the EKCO contractors and fitters we have had dealings with have been extremely professional and friendly - they work to a very high standard. We have recommended EKCO to our friends and neighbours and would have no hesitation in having them back to refit our en-suite and bathroom when the time comes.

EKCO designed & installed our master bathroom, ensuite, kitchen and extension. The overall process was relatively simply and straight forward. They arranged the installation teams to work together to avoid any major disruptions to our home and lifestyle. We are thrilled with the result! We were considering moving to a new property but we love the area we live in and now have the house we always wanted.

Here is a list of problems we endured during the installation of our kitchen:

Lack of carpet cover, even though it clearly stated this be used on the surveyor notes, this resulted in stains which needed professional carpet cleaners (Ekco provided this).

Poor time management, with a one hour window and having our contact details (which were not used) this is a sure sign of unprofessional behaviour.

Severe breakdown of communication - many problems could have been avoided with proper constructive communication.

Incompetence/rudeness from a variety of staff/fitters. Out point of contact was rude and after calling to advise of the many problems we were experiencing received nothing but attitude (this member of staff was describe by Stewart Bruce (the owner) as being 'prickly'?!)

The "electrician" left our booster switch in the 'on' position while removing the switch which resulted in a leak in out bathroom, damage to pump and an increase in bills not to mention a possible fire hazard (Ekco sent their plumber round who rather conveniently tried to blame previous work done in our bathroom (over a year before to which we had no problems), after having an independent plumber called out this was revealed to be totally false).

Marks/damage to freshly painted walls from Ekco fitter and lakestone fitters.

Marks on worktop - no actual details were provided of the cause, a sample of cleaning product and a maintenance guide would have been welcome also.

Tap/faucet - foresight from a professional plumber/surveyor would have been welcome as the original tap we chose was not suited to our situation (the new works well with cold water only).

Broken hood and panel for dishwasher (we were actually advised it was damaged turns out it was the wrong size) - feel this could have been avoided/time reduced if items checked thoroughly at an earlier stage.

Change to worktop supplier, lack of foresight regarding this which had a knock on effect regarding the splash back resulting in further delays.

No evidence of an actual manager running this project - this resulted in many problems that could have been easily avoided. We felt we were actually running this project.

Very short notice regarding the template for the worktop (even though we thought it was done the previous week) also the team arrived unexpectedly on the Thursday (without keys) instead of the arranged Friday to fit the counter.

We supplied keys to give workers access should we not be home for their convenience. They stored our keys in Livingston rather than round the corner (we are a 5 min walk from the Edinburgh showroom), which was known and ignored by staff as they were not used on many occasions.

Time frame - work started 20/7/15 and was finished on 6/11/15!

Poor plastering job, metal mesh sticking out of wall and just poor all round.

We had the pleasure of Stewart Bruce, one of the owners come to our property to discuss the many problems we experienced. During that conversation he seemed more concerned with the fact he was "bleeding money" as he had to have so many issues fixed rather than our experience with his company. His reply to why the work carried out was of a poor standard was that "the Edinburgh market for skilled workers is rather dry"?! Seems he knowingly hires sub par staff. I advised him that we felt our expectations were not met never mind exceeded as stated on their website, his reply made me laugh, "everybody has that on their website, nobody actually means it"! Oh how I laughed.

In short we paid up front for a service we never received.