Esso Banknock Service Station

Great local garage

If it wasn't for 1 being the lowest I could give on this I'd have scored this garage a 0 for such poor people skills from the elder lady that served me today, if I knew her name I would have it recommended to the manager some extra customer service training for her then maybe she would crack a smile that way. I put a tenner of petrol in my car this morning and when I went to pay for my petrol my card declined as I had brought my wrong card with me, so I had to phone my mum to process the transaction whilst I had to leave for work as I was already running late as it was, and I've never felt like such a criminal for a simple human mistake in all my life. I was even asked to leave my ID at the garage for details which is illegal to withhold my lisence in case I needed it, however was told that she would need to keep hold of it as she doesn't know me. I explained that she could take the details from my lisence then hand it back but she refused to give me this back, and I now need to go pick my lisence up from the garage tomorrow since they closed before I finished work so I am going out my way to get this back when all she needed to do was write down details from it. Good thing I wasn't stopped by the police and perhaps needed it! She insinuated that I wasn't going to return and stated that many people don't come back, however I think if I was going to bump petrol I'd have rather filled my tank up first and not just a tenner for a 2ltr engine especially with rediculous prices like 1.18p a litre cos I wouldn't have gotten far! I was severely humiliated with her attitude towards me, and as a regular customer there when visiting my partner it would be nice to know there's some helpfulness in the world rather than making the people that pay your wages feel like a scrounger. I won't be back to the garage and I will be making that clear when I pick up my lisence tomorrow by filing a complaint in for the lack of understanding from the staff.