Reviews
Fantastic service. I had been given a very good trade in for my car. I looked at there campervan' s all were spotless with new conversion fitted. I would recommend a visit
Mr Hain (senior) sold me a camper van which I understood had done 45000 miles on 29 May 2016 and I paid a deposit of £200 for a 2000 Mazda bongo - approx. £15000 including extras.
I followed our agreement up in writing and Mr Hain phoned me to reconfirm the mileage and to advise the van would be painted underneath for an extra £200 etc.
I arrived from Portobello on 15 June excited with my puppy to collect the van - Mr Hain (senior) said I would now be dealing with his son -Saul Hain (junior). When I was leaving the garage and paper work complete, I noticed the mileage to be nearly 57000 miles. Mr Hain (junior) said we would speak to his father. I felt Mr Hain (senior) got quite nasty to me when I questioned the mileage. I suggested a discount but that was not for consideration.
Turning to defects in the first six months (i) central locking not working (or failing); (ii) refrigerator not working; (iii) brake pads worn and requiring replacement; and (iv) leaking oil gasket.
I asked Mr Hain (junior) if he or one of his colleagues would view the defects relating to the campervan at my home on more than one occasion ( as I did not have another vehicle) but he failed to do so or offer me some compensation as I would have to travel from outside Edinburgh to Dairsie and none of the above was covered under warranty. Mr Hain (junior) said:
‘As advised before we would not compensate you for travel or provide a courtesy car for a repair required to your vehicle’. Source Saul Hain (junior) email 4 & 6 October 2016.
What a stupid women I was to have bought a van from this garage. I found Mr Hain (senior & junior) unpleasant to deal with !!
Hope others have a good experience and the garage can work to obtain honest feedback which reflects real customer satisfaction.:-(
I phoned fantastic campervans and spoke to Saul about the vans on sale. He told me all about the vans they sale and on two trade ins that where due in. After going up and seeing for my self, i ended up buying a van. The service Saul gave and his staff was nothing less than outstanding. I would give anyone looking for there fist campervan like me or wanting to update there old van. Do have a look at what this family business can offer. You won't be disappointed. I will just say thank you to all the staff for the friendly experience I was given.