Focalpoint Fireplaces Glasgow

Good selection on 2 levels

Very knowledgeable and a great service from start to finish. We were served by John and he advised us on which fire would be most suitable for us and called us after installation to ensure we were happy with our new fire.....would thoroughly recommend them for anyone considering a new fire.

Good range and helpful sales staff.

I visited Focalpoint as I need to replace two existing fireplaces. I left half an hour later with no practical ideas and no desire to spend any more time with this company. Salesman was arrogant and condescending, made worse by not being entirely in charge of his accuracy - he said that anthracite was not an approved smokeless fuel. Go across the road to Firestorm: better range and more helpful staff.

I have been looking for a realistic electric log fire for ages. I went to the showroom and was delighted by the service, attention and help given to me by Duncan. He explained the pros and cons of each type of fire and we settled on a Dimplex Optimyst electric fire with Focal Points own custom made Limestone fireplace. Everything got delivered and fitted within 4 weeks and is stunning. The two gentlemen that fitted the fire place and fire were quick, cleaned up after themselves and very friendly. I noticed a previous negative review about customer service with the company. I can honestly say they have been brilliant. We had a couple of marks appear on the limestone after the drying process and they came out straight away, re-sanded and re-polished the top and it looks amazing. I don't normally do reviews but I am absolutely delighted with the fire, the custom made fireplace and the service from Focal point and would highly recommend them. Thanks.