Fortress Security Alarms Ltd

I moved into a house in which the previous owner had an alarm system installed by Fortress.

Having never used it in all the time we had been in the house it randomly started to go off in the night. We knew the codes so could turn it off; however we were not setting the alarm, so could not understand why it continued to happen. This happened for 4 nights in a row.

I phoned Fortress to ask if they could explain the sequence on the controller so I could work out why it kept setting itself to on. The operator on the phone was very unhelpful and said that I had to get an engineer out at an unknown cost ( starting at £57 + vat for the call out). I said I knew the code and all I need was a quick explanation so I could not it going off in the night. She insisted that it had to be an engineer. I told her there were other alarm companies in Ayrshire ( think where the Greeks might start ;) ) that I had worked with before that were much more helpful.

All this has served to do is lose Fortress someone that would have probably become a customer as we were going to get the alarm serviced once the hall was decorated. Just going to have someone else come into install a new system or reconfigure the one that is in.

The installation of my intruder alarm was great, the engineer and survey carried out were professional. Very pleased 😊

Recently had an installation for CCTV and an Intruder alarm. Not only was the service excellent and friendly the egineers did a fantastic job explaining everything. I had 3 quotes and were price competitive. Thanks Fortress :)