Glam

Avoid! Lest you be EXTREMELY disappointed! My daughter was booked to have gel extensions for her graduation ball. However, at 1pm on the day of the appointment - 2 hours prior to when my daughter was booked in, I received a text message asking me to confirm if I still needed this appointment. As I was busy, I did not reply until exactly one hour later, by which point I’d had a follow-up text telling me the appointment was being cancelled. I have never in my life had a business ask me just 2 hours before something is scheduled if I still wanted an appointment, then cancel on me short notice. I am absolutely disgusted by the lack of professionalism and disregard for a potential client. I can only speculate that, since I asked my daughter to call the salon herself, that the staff somehow questioned whether or not she could afford to pay for the treatment, on account of the fact she has a young-sounding voice. I say this because, when Glam Nails said they had an appointment, my daughter was asked (in a snooty fashion), “you do realise it’s £45?” Why on earth would this question be asked?! So, today at 2pm, I had to drive around Edinburgh with a distraught daughter, trying to get her nails done for this evening. My daughter has had a tough year and I wanted to make sure she felt amazing at her graduation ball, but you, Glam Nails, ensured that the evening was tainted by unnecessary stress. Every cloud has a silver lining, however. Judging by the pictures on your Facebook business page, I’d say we dodged a bullet. The nails in the profile image are simply substandard.