Glasgow Royal Infirmary

Massive thank you to all staff in Acute Stroke Ward 36. Compassionate. Caring. Looked after my father to the end of his life with the highest standards in dignity and care. The comfort we were given as a family made this terrible time of losing our father as manageable as it could possibly be. Thank you

6 hour wait for my friend to be taken to a ward after blood sugars were off the scale at 37, electrolytes were everywhere.
When got a ward was hardly settled when taken to the old medical block ward 3 diabetes ward.
Staff in this ward were absolutely disgraceful missing all the warning signs that something serious was wrong. After continuous seizures for over a day my friend took a stroke right in front of them and only then was she rushed to ICU and put on ventilator and medical induced coma. After day and half moved to acute stroke unit. Little better now due to the Nurses in last two wards . (Godsent)
Being moved tonight to stroke ward 17 but still still taking seizures.

Staff were amazing but there was only 1heart machine in the whole assessment unit and my mother in law was in there for 9 hour's before getting moved to a ward staff made it more easier with the care they gave her

Great hospital but staff are over-worked and don't have much time or slots for appointments.

Ward 5 in Glasgow ROYAL infirmary staff are ve ry good at their job 10/10

My wife has a variety of medical conditions that require regular monitoring and as such we have had cause to visit many of the hospitals in Glasgow. I can state with absolute certainty that this was the worst.

First, we couldn't find where we needed to be and the staff were no help. One directed us to one end of the hospital, while another directed us to the other end. Turns out, the second staff member was closest, but it still took us forty-five minutes to find the right place.

Second, despite telling the staff that my wife was not comfortable going in to see the doctor alone and advising them that I am her full time carer, I was forbidden from accompanying her in to see the doctor. Once inside she was asked to change into a gown. There was no screen to change behind and while she was in the middle of undressing the doctor got up, walked out and left the door wide open. My wife was forced to dash behind the door as two other patients walked past.

Third, after the appointment we went to the cashier's office to claim our travel expenses, as we have at every other hospital in Glasgow. There we were told that they do not pay travel expenses, but they could provide us with a form we could complete and send off. However, before they would give us a form the cashier insisted on asking my wife a series of questions regarding her appointment, including information that no one other than a doctor needs to know. When I challenged them, the cashier called for security and had me escorted outside so she could continue grilling my wife and ridiculing her when she was uncomfortable with the questions.

In the end my wife came out in tears and told me that the cashier had refused to hand over a form. I tried to go back in to get the form, but the cashier called security again and we were escorted out of the hospital. Upon complaining, we were told that it never happened and the cashier insisted we were given a form. I will never set foot in the hospital again. If I'm struck by a car on their doorstep, I will insisted upon being taken elsewhere. An appalling place staffed by appalling, uncaring people.

As thankful as I am for the services provided, I wish that this particular hospital weren't so busy. It seems as though half of Glasgow is with Parade Group Practice, and yet theg somehow still only have two secretaries.