Harry Fairbairn Irvine Mini

Great service and communication across the entire team from initial interest, to new car collection. They have a customer for life :)

Hassle free transaction. Sold a Mini John Cooper Works to Harry Fairbairn at Irvine and the payment was processed in the timeframe stated. Pleasure to deal with the sales manager Paul Jakeman regarding this sale. Would recommend.

Went along the day of the new mini convertible release to let my wife see the new car as she is ready to change in the near future, cars were available but not to drive (issue with window in the roof). Got a call 3 weeks later to arrange a test drive as the roof/windown issue had been fixed - and got to the garage to be told that the new cars still had an issue but we could drive a standard Cooper.
Why would we do this when it was a convertible we wanted to drive and picked a time to drive when we could get the roof down.
Poor communication between the front office and the mini sales.
Also was told I would get email confirmation of the test drive booking - did not arrive. Even called back next day to be told they were just about to send it. Confirmed my email address with them and never received an email confirmation.
Very poor communication, did not seem that bothered that the car we wanted to drive was not available as they had others - why test drive a car you dont intend buying.
Very disappointing especially when you consider I have a BMW 1 series sport from the same place.
Also website link to social media page does not work - sorry this website is not available - I thought Harry Fairbairn were better than this :(