Howdens Joinery - Edinburgh

Similar experience to others here, despite sitting down twice to go through exactly what items I needed, extra items added that were never asked for and a lot of key items missing which has now left me having to try and find compatible storage solutions elsewhere. I'm afraid to say this felt more like an underhanded attempt to squeeze as much out of me / increase commission than a simple case of user error when collating the items. My contractor has also had a similar experience with this branch in the past and all I could say is this branch is to be avoided at all costs. The quality of the items I received was fine apart from a whole worktop that was completely bent and this was a major hassle for the branch to take back.

Howdens kitchens are fine, if you get what you actually wanted and the items not damaged, they do not represent value for money compared to others but essentially if you take anything away from this review, avoid the Leith showroom, I wish I did.

Pushy sales staff that tried to say I ordered something that I didn't, then tried to charge a restocking fee for this common stock item that I supposedly ordered.

While the quality of the supplied materials and white goods seems to be good, I must note the very poor quality of customer service at this branch. The kitchen “designer” was way off in some of the measurements, requiring a large degree of improvisation on the part of the joiner. Plans weren’t supplied in time and simple emails took days to be answered. Other staff were outright rude when dealing with simple requests. Overall, I would not come back here for any future house improvement work.