Hsbc Bank Plc

Polite, but ultimately useless, unnecessarily complicated and a waste of time.
Watching paint dry will be more useful to you than this place.

HSBC bank right in the heart of Edinburgh city.

Absolutely unhelpful. I bank with HSBC in multiple countries. The UK branches are the most inefficient.

Your ATM is a JOKE !!!

The hardware has not been designed with the software in mind !

An option appears and as you look down at the buttons and onscreen options, it is confusing, so usually I'll press the button bellow the option I actually want...and it doesnt help that those metal lines were added, as some sort of guide to correct it...really badly designed.

If you cant get the navigation on an ATM right in the year 2016, how can you gain customer confidence ?

The worst experience I've ever have in a bank! I had an international premiership of the bank, and this branch refused all request I asked, only to tell me indifferently that an international premier could only be served on the phone. But then I went to the other branch of HSBC in prince street, where the staff treated me warmly and helped me work out everything. So the only reason for the difference should be that the staff in hanover street were lazy and had no respect for customers.

My mom had old notes and needed to change so we first went to the Bank of Scotland. Couldn't do it without an account with them. Told us to head to Barclay's. Nope. Gotta go to HSBC. We went to the one over at princes street. No counter. Told us to go to the Post Office over at Frederick street or so. They told us it could only be done at the Bank of england all over at London. So we decided to give this branch a shot after all of the disappointments we got. Came over and talked to someone. And thank God they had a counter. Excellent service and welcoming people. Definitely coming over to this branch next time instead!