Pavillion Properties

Would be quicker setting up my own letting agency.

Avoid at all cost unless you want to wait days on end for a callback. I was interested in a flat available for let and phoned up to arrange a viewing. The person on the phone said that was fine to book in but had to get one of their property people to arrange it so took my details for a callback. I waited 2 days without any word then phoned back to ask what was happening and was told the person dealing with the viewings was out the office and would chase them up to call me back. As i was eager to move in and worried someone else would be interested too as was a very nice flat i asked over the phone if i could come in and put down a deposit but was told i had to view the flat first which was frustrating due to noone getting back to me to do that! That night i was looking through more available flats and the one i was booking in to view then strangely said expired on it when it was available when i phoned. I called the next day and the guy said he would look into it and on monday i received i text saying it was under offer by someone else. Overall very poor customer service and communication throughout making what should have been a simple procedure stressful and frustrating.

I had a brilliant experience with them. They are really quick when it comes to finding the perfect place that suits my needs the most. At the end I felt lucky that I chose them as they understood that I had to sort the situation out as quickly as possible and they haven't hesitate to act inmediately. The administrator lady (who I shall not be name here) I was in contact with was very kind and helpful. Thanks a lot!

Applied for a property and heard nothing back, called 3 times and was told they would call me back left my number each time. Didn't hear anything about the property until they removed it from the site

I tried for two weeks to book viewings with Pavilion, calling once every couple of days. Every time I phoned they took the same details repeatedly to be passed onto different property managers who never got back to me. Unfortunately makes me think I was never added to the system or never had details passed on.

The attitude of the people repeatedly taking my details was also quite cold - not ideal for customer service. Most of the properties I wished to view were with the same property manager, "Daniel," and at one point I heard the lady mutter "poor guy" under her breath when talking about passing my details onto him. Obviously could have been an unrelated reason for it - but even so it just came across as vastly unprofessional.

Unfortunately do not recommend because of this. Try Direct Lettings in Dundee instead, friendly people who booked me viewings immediately and processed my application within hours.

have been trying to arrange a viewing for a property for 3 weeks!
the property is available 'immediately' and the first viewing, i was taken to the wrong flat (as they dont advertise the property number?) have been waiting for another 2 weeks after calling to arrange a viewing and being told that the guy isnt in the office so he will call back. twice ive got that response and no phone call yet.

Why are most people blethering shite!!! saying this is a very professional business!!!,this is the worst landlord in Dundee,if not Scotland...they dont want to spend the money on the houses,they want to spend the rent money on fancy holidays!!!!

Pavillion were the worst agency that I have ever rented from. They are very disorganized and slow to get things repaired (up to 3 months even needing reminding). They also charge a fee for a reference when you want to move, which is ridiculous, as they took a week to give me a copy-paste letter, charging me £25 per copy. I would avoid at all costs.

Very professional and friendly service from the Pavilion team. Highly recommended.

My friend had a viewing today and nobody turned up! So she phoned asking if anyone was going to show up, the lady on the phone stated there was no record of her phoning, yet she clearly did! Oh well a perfect Tennant lost!

I've used Pavillion Properties for many years for both residential and commercial property management. I have always found the Pavillion team to be courteous, efficient and highly professional and would have no hesitation in recommending them highly