Pizza Hut Delivery

Pickup: I ordered online for a local pickup, I arrived at the local Pizza Hut at the time I was told the Pizzas would be ready. I then had to wait another 30 minutes for my Pizzas. Really another 30 minutes.

Home Delivery: I ordered for home deliver and was given a time for the delivery. The Pizzas were "over" an hour late. Thats 1.5hours after I ordered. I tried calling throughout this period and the local Pizza Hut phone either rang out or they lifted the phone and hung up on me.

Customer Services: I phoned Customer Services and they said they would deal appropriately with my complaint, they refused to say what that was but they would deal with it "appropriately". I've waited 9 days and nothing from them at all !!!

Food never arrived though paid in advance. Never answered the phone to address issue. Terrible service

No rating WORST Pizza Hut in Edinburgh. Ordered a two pizzas for my sons 13th birthday sleep over - person on phone (Ian Manager) did not take my details correctly hence pizza weren't delivered. Phoned 1 hour 15 minutes later to be told it was my fault that details were not taken and that we would not be getting our pizzas and then phone was put down on me, Called back and spoke to manager (who was the one that put the phone down) and was told that he was too busy and basically didn't care that we would not be getting the delivery. Money having been taken from card by the way for the privilege of this atrocious service. Shocking!!!! The WORST customer service I have ever experienced! Now we need to contact Customer Service to get our money back..................................... ..........

Ordered a pizza 2 hours in advance. phoned after 15 minutes late, turns out they had not even made the order. staff were apologetic and offered money off next order but gave no method for me to do so, seems like empty promise. going to miss cinema now.

Ordered £90 worth off food for my colleagues from this store. They missed 3 pizzas, 3 sides and a bottle of juice from the order. Promised me £25 credit in store credit for being charged for food that I didn't receive. They now magically have no clue about the credit. Spent 45 minutes on the phone to head office who also could not help. This store is a shambles

Average pizza at a low price. If you say any pizza any size for ten pounds, they will deliver any pizza for ten pounds - no matter what size it is.

I would barley call it classic garlic crust, no garlic what so ever on the crust expect for the odd sprinkle on 2 of the slices. Also I got normal base instead of bbq. .Really disappointed

Wish I could give no stars over an hour for my order to come then when It finally got here it was cold and my nachos were burnt my garlic bread was just white bread with garlic butter on it didn't even look like it had ever seen an oven never ordering from here again

This Hut accepted my money but didn't deliver my pizza. I've been waiting for more than an hour for my order and nothing. I receive no phone call or email or some kind of notification whether my ordered will be delayed or will not be delivered. I should have called Dominos Pizza, at least they deliver on time and they call you if there's a problem on the order.

UPDATE: I called the Hut, they said they'll have a look at what happened to my order and they'll call me back. Unfortunately, they didn't call back, so I called again. Apparently they have a massive order to resolve and couldn't look to checking the issue with my order.

This Hut has the worst customer service and I wouldn't recommend anyone ordering food from this place.