Ra Motorsport Developments Ltd

Wouldn't trust any other garage with my cars

Have used RA Motorsport for servicing and repair of all my Subaru's. Faultless service, Andy is extremely professional and his knowledge is outstanding. Have always gone the extra mile for me I have no hesitations in recommending them.

Great service and really know what they're doing 👌

AVOID AT ALL COSTS.

Hands down the single worst company I have ever dealt with. I would honestly rather be brutally murdered than deal with this shower of dishonest reprobates again.

I delivered my car to be mapped on the 6th of June 2017, I was told the car should be finished for lunchtime that day. I heard nothing until 4pm when I had to phone them, I was told that there had been a small issue but the car would be ready to collect the next morning first thing. When I arrived I was told that there had been further issues and that the car could not be mapped due to a faulty ECU that I provided. (Fair enough)

I left the ECU with them for investigation and diagnostic. I heard nothing further until I phoned on the 26th of June at 12.31 to be told that Russ was on holiday and I should phone back the next week. (not ideal but fair enough)

I phoned and left a message on 28th of June at 14.04 and again on the 29th at 15.33. My messages were not returned. On the 5th of July I eventually managed to get someone to answer the phone. When I enquired about the messages and the lack of a response Nicki accused me of lying about leaving a message. When asked about the ECU I was told "the ECU is faulty" no further information was forthcoming and I am still unclear about the supposed issue.

I followed up this conversation with an email on the 5th of July at 15.33 asking for the ECU to be returned to me. Again I received no further communication from RA Motorsport and no response to my follow up emails. On the 18th of July I finally received a reply indicating that my ECU would be posted that day and would be with me shortly. It never arrived.

Again, I had to chase them for an answer and no reply to my emails on the 24/25/26th July enquiring as to the whereabouts of my ECU. I phoned and spoke to Andy on the 25th of July at 16.13 and asked him to phone me back. I am still waiting.

On the morning of the 26th of July I phoned no less than 12 times without an answer. I left numerous messages all without reply.

In the end I had to drive the 120 mile round trip to speak to them face to face. To my surprise the ECU that had been posted two weeks previously was still lying in their office???

Again no further information was given as to the fault with my ECU. Nicki claimed that she was unaware as to which ecu was mine and that Andy was too busy to deal with it. The ECU was in a box with my name on it.....

Andy has a great team of guys on staff,good sense of humour and really switched on guys.
Russ has the mapping down to a fine art,and has made the car perform like a dream.
The winner for the friendliest one in the workshop has got to go to the black labrador.
THANKS A LOT BOYS GREAT JOB..

Great guys and very helpful

Extremely impressive setup

Can't rate Andy Napier and his team any higher , first class customer service and willingness to assist in anyway possible ,

Highly recommend,