Rb Grant Electrical Contractors Kirkcaldy

Poor customer service. Hired to fix a problem, never fixed, made problem worse. Full of stories.

RB Grant is our family’s preferred electrical contractor in St Andrews. We are always delighted with the outcome and professionalism given to the work - not sure of any other local firm that has this level of professionalism!

R B Grant sold and fitted three dimplex quantum storage heaters in my home at a very competitive price. From the date I ordered to the installation date was one week. They removed the old heaters and had the new ones fitted in under five hours, including new sockets. The electricians were very friendly and professional and did a first class job. I would not hesitate to use them again.

I telephoned to arrange a call by an Electrician and despite the calltaker taking my name , address and telephone number and providing me with a day and times between when the electrian would call, no one turned up and I never received any communication of apology, re-arrangement or cancellation. I waited in for an afternoon for nothing. This is not the way to run a company and it may be down to having poor quality staff taking calls but none the less, the company is to blame for such poor customer service. I went elsewhere!

RB Grant have done several jobs in my home over the years.....conversion of recessed halogen spotlight fittings to energy-saving LEDs, a cabling job, some PAT testing, some new bathroom wiring, some electrical safety checks and some technology installation work.....their electricians work efficiently, are always polite and friendly and leave things tidy. I believe they have quite a few apprentices.....I've chatted with a couple of them as they were working away alongside their fully qualified electrician - they were happy in their work. Can recommend.

Ronnie and his team were recommended to us for their integrity, helpfulness, value for money and quality of work. They did not disappoint. We had Solar PV panels fitted and were really impressed with everyone. The work was carried out quickly and efficiently in a morning. There was no mess or damage left behind. All queries have been dealt with very promptly and they even went out of their way to help us get our FIT application in despite a very tight deadline. We have now booked them to do some other work for us. Can't recommend them highly enough.