Rbs

Absolutely no shocks here at the 2 star status on reviews here.

3 times I've now asked them to change my branch and address, and only on the third was I told that an appointment was necessary to do these things.
Of course this all happened AFTER I was assured they had changed my branch to giffnock.

After my card was sent to my old branch that I wasn't able to get to this week due to work, i was informed by rbs that my card would be forwarded onto my (now) local branch. I'm now a week with no card and 2 defaulted payments, and instead of being profusely apologetic I was given an interrogation on how I lost my card - a bit late don't you think?

To top it all off I was asked why I didn't "just get my card sent to my address". Why you ask? Because three times I've visited the bank and three times I have been told I can't change my address until I have a card, either that line or a look of confusion and the inability to add an address.

Poor service. Combined with more local branches closing I doubt I will be with RBS any longer.

This branch does not accept coins pre-bagged in RBS cash bags. Staff not friendly, long queue on a Tuesday afternoon, organised chaos. As an RBS customer for 50+ years this is worst service I've experienced in any RBS branch.

What a joke. Ours tenants can no longer deposit cash into this branch. I thought that is what banks were for?? Not as if you don't take enough money off us for using the business account.