Regus - Edinburgh Lochside Place

It's an office not that exciting!

Summary: not interested in small-business clients, very reluctant to repay deposits.

I rented an office at Lochside from August 2013 to June 2017. For the
most part, the staff were helpful and the office was extremely useful, though I had to watch the invoices very carefully, as things that had originally been thrown in as part of the deal kept creeping back in as paid items.

At the end of April 2017, an hour before the deadline for renewing my lease, Regus announced that they were cancelling it. The email I was sent was so thoroughly garbled, and was sent so late, that I had to wait three days (until after the Mayday bank holiday, when of course the center was closed) to find out what was going on (apparently some big corporate client wants to take over half the building).

I was offered relocation to Princes Street, Livingston or Motherwell (which I thought was particularly imaginative -- have Regus looked at a
map lately?) None of these was appropriate, so I left at the end of June.

Three months later, Regus have still not repaid my deposits, which run to about £2k. Furthermore, the new center manager refuses to return my calls or reply to emails -- in fact, I have only the receptionist's word that the center manager even exists. At this rate, I'm going to have to get my solicitors involved in order to get the deposits repaid.

Take an office with Regus if you want, but if you're a small business, bear in mind that they'll cheerfully give you the boot if someone bigger comes along and waves more money at them, and that once you're out the door, they won't give you the time of day. And they seem determined to avoid repaying deposits.

Nice building, horrible what it's used for

Great

Bland, old hat surroundings

no response at 5.25pm?