Ruby

Excellent food and very good service and very friendly all the time.... even when rushed off thereally feet... very fast delivery service too

I've been a customer of Ruby for several years now and I've never had any complaints at all. No wrong orders, the dishes always have enough prawn/chicken/beef or whatever the main component is, even at busy times the delivery has been prompt and the prices are very reasonable considering what you get. Absolutely no reason not to go, it gets a full recommendation from me.

I come here frequently food is as good as the service

Always used Ruby for my chinese of choice due to reliability, great food & excellent service, however reliability & excellent service can be faulted providing there is always an exceptional meal; something that they appear to be failing on during my last two orders.

My pancake rolls ( 2 portions) were in a puddle (yes a puddle) of grease within the bags, which obviously the pancake rolls had been soaking up the fats, leaving a VERY greasy inside mix of vegetables & bean sprouts.

Chicken fried rice, the rice was hard, undercooked with minimal chicken throughout.

Prawn crackers (should now be called oil crackers) were full of oily flavour, not even a hint of prawn taste.

Everyone make mistakes & once can be acceptable but as this is the 2nd order thats been below standard, i have concluded there is change of "chefs" / "Cooks".

I will not be returning & highly recommend you do not waste your £.

Terrible! I have been a customer for a very long time and never had a problem before. After the most annoying experience yesterday (probably with new owners), I am never going again!
Called to order food for collection, and got told it would be ready in 10 minutes. I got there and had to wait for another 10 minutes for food. Not a good start, but never mind. However, when I got back to my work I found out I was given the wrong food. Therefore I called back, and got told I had to go back to pick up the right food. After a long time spent trying to persuade them that I would at least expect them to deliver the food at that point, they agreed to do that. They said the food would be with me in a few minutes, therefore I stood out of my work building for a while, waiting. After about 20 minutes I get a call from them, telling me that they don't have a driver available for at least one hour. So I tell them I will go back to collect my food and get my money back. Once there, they took another 10 minutes (with the non-available driver sitting there doing nothing just next to me) to tell me that I could either have the food or get my money back.
End of the story, I went out with no food after a good one hour wasted and two trips there! And no offer of compensation or whatsoever apart from returning the money I had paid. SHOCKING!