Stirling Stove Centre Ltd

We have just had our new stove installed in our extention this week by Stirling Stove Centre, and we are very pleased with all the help and assistance we received from Ewan and his team. From the moment we went to the showroom we were made to feel comfortable and were advised on our choice of stove based upon the space it was going to be heating. We required some careful design work with the flue to conform with building constraints but Ewan and his two installation fitters, Mick and Andy, overcame all issues and we are now very pleased with our end results. Ewan even came back out after to coach us on using the stove and taking care of it.

I think it worth mentioning that we did waver on using SSC after reading a negative review they received, but I spoke with them regarding it and they convinced me that they had done all they could in a situation out of their control. I am glad we gave them the oppertunity to supply and fit our stove. They earned our respect, and deserve this review. If you are looking for a stove company, we can highly recomend Stirling Stove Centre.

Great team to deal with, had major problems with original instaler of my morso squirel, contacted Ewan very helpful sent team out to inspect fire on arranged date and time, problem was identified and repaired, have no problem in recomending this company with the service they provide

Showroom staff were very knowledgeable on products, and after a home visit, where they ensured that the output of the stove we had selected would be suitable and surveyed our fireplace and chimney for the installation, after discussions on fittings and finishes we set a date for the install.
Installers turned up on time, came prepared with protection for furniture and flooring and at all stages of the work engaged with us during the install ensuring we understood what they were doing and what the next stage of the work would be.
Overall a good experience and a great install.

Just a note to say the service from start to finish has been faultless. Plenty of choice on stoves and surrounds and the installation carried out last week by your two lads was first class and clean and tidy. Delighted with the finished work and overall look.

I would echo the comment before. We had our stove fitted a while ago and the followup customer service since we have had a few issues with it (all very easily solvable) has been sadly non-existent. The stove centre consistently promise to phone us back and never once have. I really don't like posting these things but feel like I have had no choice in this situation and am so disappointed as I thought a wee family business like this, which relies on word of mouth to survive, would strive to have great customer care. I would not recommend this company.