Tanyard Muirkirk Group

Both surgeries will be closed on Monday 27/05/2019. They will both re-open as normal on Tuesday 28/05/2019 at 8.30 am.
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The power supply to Muirkirk Surgery has been restored. The computer systems and phones are now working.
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Muirkirk Surgery currently has no power, phones and computer systems are down.
If you have an emergency please use the mobile number - 07564 614 521 or dial 999.
We will let you know when power has been restored.
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The phone lines at both surgeries are very busy today following the Bank Holiday yesterday.
Please keep trying, we are answering all calls as quickly as possible.

Both surgeries will be closed for the Bank Holiday on Monday 06/05/2019. We will re-open as normal on Tuesday 07/05/2019 at 8.30am.
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The phones are now working at both surgeries.
Thank you for your patience.
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Our phone lines are still down at both surgeries. We are also having computer problems.
Please use our mobile numbers:
Cumnock- 07935 320 996
... Muirkirk - 07564 614 521
Thank you for your patience.
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Our phone lines are down. This has been reported but engineers will not be out until Tuesday.
Both surgeries are closed for the Easter weekend and will re-open on Tuesday 23rd April at 8.30 am.
If you need medical assistance over the holiday weekend please telephone 111. If you have an emergency please dial 999.
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Muirkirk Surgery phones are now working again.
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East Ayrshire Community Hospital in Cumnock are holding a "Mug and a Hug" afternoon on Wednesday 20th March between 2pm and 4pm. This is to celebrate the International day of Happiness and will be held in the hospital cafe.
Come along and enjoy a good cuppa, a tasty treat and a blether with the friendly staff.
All welcome.
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Both surgeries will be closed on Tuesday 25/12/2018 and Wednesday 26/12/2018 and will re-open as normal on Thursday 27/12/2018.
The following week both surgeries will be closed on Tuesday 01/01/2019 and Wednesday 02/02/2019 and will re-open as normal on Thursday 03/01/2019.
We would like to wish all our patients a very Merry Christmas and a Happy New Year.

The phone lines into Cumnock Surgery are now back up - please use our normal numbers.
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Please do not leave a message on our mobile phone as we are unable to access messages.
Please only phone in at the moment if you need a house call or emergency appointment.
As soon as the phone lines are back up we will put a post on Facebook.
... Once again thank you all for your patience.
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The incoming phone lines at Cumnock have now been diverted to our mobile number, so if you phone in you should automatically be connected to our mobile.
Unfortunately this means that we only have one incoming line instead of four, so please bear with us.
There is a BT exchange problem which is being dealt with at the moment.
... If your phone call is not urgent could you please phone in later when the lines have been fixed.
Thank you all for your patience.
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URGENT MESSAGE
The telephone lines into the Cumnock Practice are currently down. We are not receiving any incoming calls. Engineers are working on this situation.
Could you please use our mobile number which is
... 07935 320 996
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We will notify you as soon as the problem is fixed.
Thank you for your patience.
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Christmas spirit! Dear all, it has been a couple of hard days changing the server and upgrading IT, IT specialists still working hard at both site Cumnock and Muirkirk, we would like to thank the MAJORITY of you who are very understanding of necessary work needing done. But unfortunately the negative minority can have a demoralising impact on our staff and receptionist "Hand on heart they go out of their way to help patients...AP". But the most uplifting things when we feel appreciated by the little things in life #JustThankYouWillDo

NOTICE TO ALL PATIENTS
The computer system at both surgeries will be updated from 11/12/2018 until 13/12/2018.
This means that we will be unable to process repeat prescriptions and we will also be unable to access results and letters during this time.
... Could you please have all repeat prescriptions that will be required that week ordered by 07/12/2018.
Please bear with us over this time as we will be using a temporary IT system.
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