The Hot Furniture Company (Permanently Closed)

The guys from the Hot Furniture Company fitted our new woodburner and hearth in two days. The standard of workmanship and the professional way they went about their business is rare to find these days. Very impressed. Hire them.

Attended at the showroom and found that we needed to make an appointment to even enter the showroom! Tried to make an appointment with the lady on the intercom to be told the owner was off site. She didn't offer to take details.and was basically not interested. Not great customer service form the start and therefore would not do buisness.

Beautiful showroom, good 'on site' co-owner who was good to deal with but company is let down by 'front of house' co-owner. I wish I had searched the other reviews I have now found before engaging with this company. Disrespecting and such a struggle every step of the way. He spoke to me in such a derogatory way. We have an unfinished project (and they retained all our deposit against the minimal work done) but have been lucky enough to engage a professional and local installation company to complete the works. I would think very carefully before engaging with this company. And do search for other reviews. Their previous address was in Edinburgh.
2nd November 2016

Post updated 3rd November 2016
BOTH CONSUMER AND RETAILER ARE PERFECTLY ENTITLED TO THEIR VIEWS and of course they will differ greatly.

NORD IDESSANE, the co-owner, has posted a response and highlights just why accurate communication is important. I have to respond to one specific point he has posted in amongst his highly inflated 'excuse', as this is defamation.

I CAN CATEGORICALLY STATE, THAT ALEX P/ ALEX ROTHERFORD is NOT a friend of mine. I have no relationship or knowledge of such a person. I assumed that post related to another customers experience. THIS IS NO FRIEND OF MINE and I would condemn any such behaviour.
My post was simply, an honest review. I would respectfully request that Nord remove this slanderous comment.