Wilko

Mostly harmless

Love it here. Really cheap and handy for all bits and bobs you may need.

Excellent customer service, staff always go the extra mile to help you.

Great price

Great staff

I shop here every other week and have done for ages. I was in the store this afternoon but had to return later on. I called the store at 5:30pm to ask when they closed as I didn't want to travel over and it was closed. The man who answered said we, "we are open till 7pm tonight". I got my 2 kids ready and left the house I arrived at 5:55pm and was in the store 2 minutes when told I had to go to the checkout because they were closing. I told the man I had called and was told 7pm. He replyied they had only just found out and I had to go to the checkout. I answered I was getting what I came for 1st. I was then approached by another member of staff and again asked to go to the checkout, I replied the same but they were not letting me stay in the shop. I was fuming, I had gotten both my kids ready and travelled over to be in the shop 2 minutes and come out without what I went for. The least they could have done was give me 5 minutes. Will not be back in so angry. If I could rate zero I would, the customer service is appalling. For the record half your staff need training on how to speak to customers and interact, they look miserable. That's not a dig because of what's happened, it's noticeable on every visit.