Zone Letting Ltd Glasgow

Dont ever go with Zone letting agency, they will deduct your deposit amount like renovating the complete home, very bad experience in Glasgow G2 8NE.

I was with them for 4 years and would definitelly tell you to try to avoid them as much as possible.
We had the main door broken for more than 4 months, with the safety issue that we ended having people staying in the stairs at night and most of the flats in the building were rented by them but they still weren´t able to solve any problem, they ended putting pressure for me to leave to increase the rent price of the flat...

They try to charge always a cleaning charge, both when you leave and when you come in to all the tenants, and still the flat was a riot when we arrived, left it spotless and they still charged for the cleaning...

And many more stories... I would definitely not recommend them.

Excellent company to deal with. No issues at all. Would highly recommend

Zone Letting Ltd is a dreadful letting agency. I certainly would not recommend this company to anyone and I'd advise those considering this agency not to discard my review or anyone else detailing their horrible ordeal with this company.

I used Zone Letting for nearly 1.5 years and I was horrified to learn that they lack professsionalism and morals. When I immediately reported to the manager that an incident has occurred where a large group of thugs tried to break my front door down on numerous occasions and put fireworks through my letterbox, he didn't care and told me that he couldn't control the behaviour of the people in Glasgow. He also suggested that I wait almost a week for him to get back to the office to see him and discuss the issue. I found this extremely insensitive and odd as there are numerous staff in the office that should have been capable of dealing with issues in his absence. It was only when I exclaimed the urgency of the matter, my fears while living in the property and asked that extra security measures be made such as the fitting of an external security light and chain on the door, that he finally bothered to contact a member of staff in the office and have a security light and chain on the door fitted.

Things got so bad while I was living at the property that I had to move out. Before this incident I had intentions to extend my lease a second time because I was extremely happy living there - it became my home. However, the way in which the matter was dealt with was disgraceful. I was repeatedly lied to and patronised. Additionally, when I explained to Gary (the manager) that I felt extremely intimidated by a certain member of his staff (Scott) and asked that he ensure that Scott never contacts me again, Gary ignored my request and had Scott contact me yet again. When I asked Gary why he had instructed Scott, a person who I found intimidating and menacing (and had made him aware of this) Gary aggressively asked me how receiving emails from Scott was a problem.

After I moved out, Zone Letting attempted to find any excuse to not return all of my deposit back. When I moved in, the flat was given to me in a disgusting state - I can provide photos upon request. It was so bad, my mother and I had to thoroughly clean the property because it was disgusting and the surfaces, kitchen cupboards and bathroom had black dirt, mould and grease caked in. Despite this, I returned the property back in a much better state than it was given to me and the flat was impeccable when I left. However, Zone Letting decided to deduct £140 from my deposit to repaint a wall that didn't need to be painted and replace a key I had already reported as faulty shortly after I moved in.

So yet again I repeat, Zone Letting is a dreadful company that lacks professionalism and is not worth getting involved with.

Worst Letting Company yet, from day one they lied to me. When viewing the flat they tell you they will provide you with an inventory list, they do ...the list they had before the current tenant moved in. I asked if I would be provided with an updated inventory list which they said they would along with photos. The photos came on a disc. Now I don't have a laptop that has a hard disk, so I advised and asked them to send pictures via email, they did not. I had previously asked that if there is anything in the property I did not want can I ask for it to be removed, they said yes I could. On entry into the property a horrendous TV that was not there when I viewed the property was there. I asked for it to be removed, they advised that they didn't have storage and after all I was renting a furnished property, when I told them about the agreement, they said I had been misinformed. I got rid of the television and decided to replace it when I left, which I did with a larger screen and flat tv. I sent them an email advising that the flat was dirty, with pictures and that I was having to get the carpet cleaned, had to bleach the bathroom because the bathroom seal was mouldy, replace the shower head and shower pipe that were black with mould! Now I want my deposit back as my tenancy ended they have stated I need to pay for a new bathroom seal and for the flat to be cleaned? Mmm... a farce, they were very accomodating when wanting to let the place to me and as soon as they had my money that's were the service ended. Now its just time to get more money off me while they can.

used this company previously to rent out a property excellent service and any issues raised was resolved straight away highly reccomend