Caremark Thanet, Dover And Canterbury

We are a domiciliary care company. We are creating community well-being: transforming domiciliary care.

Who Are We?

We are a domiciliary care provider serving the Isle of Thanet. We have been providing home care services to the residents of Thanet since 2012. In that short time we have developed a reputation for the outstanding quality of the services we provide.

There are two of us at the head of the company: Jayne Costain is the Director of Care and Registered Care Manager. Garry Costain is the Managing Director. Jayne has gained a wealth of experience in health care from working as a nurse for over fifteen years. Garry’s background lies in management.

Our offices are on the Westwood Industrial Estate in Margate. We offer care and support services throughout Thanet, including: Acol, Birchington, Broadstairs and St Peters, Cliffsend, Manston, Margate, Minster, Monkton, Ramsgate and St Nicholas-at-Wade.

Our Business Ethos

We have always had a very clear ethos. This has never changed; it never will change; it is very simple. We believe that our customers are the most important people for our business; that our care and support workers are the most important people in our business; that a socially responsible business is most important for everyone. We are part of the service sector. We provide an essential service often to some of the most vulnerable people in our society. We will never compromise on the quality of the care that we provide and this is reflected in our values.
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Our Vision

Our vision is ambitious: To be Thanet’s first choice private domiciliary care provider for customers and carers.

Our Services

We provide a full range of domiciliary care services for adults. We work you and your loved ones to design your personal home care plan. This can range from a 30 minute care and support visit through to 24 hour live-in support.

Our services include: companionship, personal care, sitting services, overnight support, live-in care, domestic help, meal preparation and shopping. If there is something that is not listed that does not mean that we cannot provide that service. We take a very positive approach to the services that our customers may need. It’s a very simple approach: you tell us what you need and then we find out a way to meet that need.

Thanet’s Changing Home Care Landscape

If you live in Thanet and receive domiciliary care through social services you will be aware of the controversial change that came into effect in 2014.

Home care in Thanet, like home care throughout Kent, is provided by a number of private companies under contract with Kent County Council (KCC). Until 2014, KCC worked with over 120 providers throughout Kent. From 2 June 2014, this was reduced to 23. In Thanet there are now just 3 home care providers. But this does not mean that you cannot choose your domiciliary care provider: far from it. You can choose with a direct payment.