Epsom Hospital

Thank you to everyone who took part in our #12Daysof #WhereisSantaPaws #Christmas competition. We hope you enjoyed jingling all the way to the end of the competition. It's finally time to reveal the elftastic winner - congrats @Liixxiii (twitter winner). For those who played, here are the answers

#12Daysof #WhereisSantaPaws Day 12: SantaPaws is waiting for Rudolph (with his nose so bright) to guide his sleigh back to the #NorthPole tonight. Goodbye Santa Paws!

#12DaysOf #WhereisSantaPaws Day 11: Santa Paws got his hearing checked to make sure he could hear the sleigh bells ring

#12DaysOf #WhereisSantaPaws Day 10: Santa Paws got himself a winter warmer because #BabyItsColdOutside

#12DaysOf #WhereisSantaPaws Day 9: Santa Paws is welcoming visitors to one of the best orthopaedic centres in the world by singing #TisTheSeason to be jolly, fa la la la la

#12DaysOf #WhereisSantaPaws Day 7: Santa Paws took a delightful break in his favourite secret place – thankfully the weather outside is not too frightful

#12DaysOf #WhereisSantaPaws Day 6: Santa Paws was rocking around the...Clue: P_ _ _ _ _ _ _

Sore throats are common in winter and are usually caused by viral infections. Gargling with warm salty water won't heal the infection, but it has anti-inflammatory properties and can have a soothing effect #WinterisHere And if you are concerned, #askyourpharmacist for advice

#12DaysOf #WhereisSantaPaws Day 5: Santa Paws is making a list and checking it twice for toy ideas

A big thank you to our amazing volunteers who make a huge contribution to all aspects of hospital life, from patient care to welcoming visitors and fundraising. We really appreciate all the support we receive! #InternationalVolunteersDay

#12DaysOf #WhereisSantaPaws Day 4: Dashing through the corridor, Santa Paws met Ariel the mermaid on his way to visit a young patient

#12DaysOf #WhereisSantaPaws Day 3: Santa Paws hurried down the chimney to go shopping with some festive friends

#12DaysOf #WhereisSantaPaws Day 2: Santa Paws had a Christmas emergency, so he jingled all the way to get urgent help

#12DaysOf #WhereisSantaPaws Day1: As it’s beginning to look a lot like Christmas, Santa Paws is ready begin his #festive adventure in our hospitals

Our #12Daysof #WhereIsSantaPaws competition starts tomorrow so make sure you keep an eye on our posts for a chance to win your very own #SantaPaws

At 1pm tomorrow, we'll be launching our #12DaysOf #WhereIsSantaPaws #Christmas competition. We'll be posting a photo a day of #SantaPaws & all you have to do is comment below to tell us where he is, to be in with a chance of winning! Competition ends 13 Dec 10pm

Do you have experience of patient administration work, dealing with customer complaints and customer care? This could be the role for you! We're looking for a Patient Pathway Coordinator to work in our #Renal department at St Helier. Closing date: 15/11/18 http://jobs.epsom-sthelier.nhs.uk/…/Adm inistration-v1356714…

#SelfCare is about keeping yourself fit and healthy, understanding what you can do to look after yourself. Sometimes you may forget to take care of yourself as you are busy taking care of other people but your wellbeing is important too! #SelfCareWeek

#RemembranceSunday Today marks the 100th anniversary of the end of the First World War and we would like to pass on our respects to those who lost their lives in the war #lestweforget18

Would like to thank the a&e department as back in February this year the staff along with the wonderful Dr Kahn found a lump on my spine and acted so quickly with the transfer to St. George's that I am now in full recovery! Thank goddess for the NHS xxx

We visited children's a&e today for my 9month old, he had a extremely high temperature and was seen the second we walked through the doors. The first nurse that came to see us (Rebecca a student nurse) was fantastic, not only with my little boy who got quite upset so she got him lots of toys and bubbles (which he loved and quickly cheered him up) but also with me, a very panicked and upset mumma! Not too long after we got to see a Doctor, unfortunately I don't know her name but she was so lovely and answered all my silly questions and really reassured me. They quickly discovered my poor pickle has tonsillitis, got his temperature down and we have been able to go home. Thank you so much to all the lovely and caring staff, I couldn't be happier with the care we received today!

Today my son had his tonsils and adenoids out. I really can’t thank the staff on Ebbisham children’s day case ward. All of them have been so caring, friendly and really reassuring. Big thanks to Jane McCourt who looked after us so well. Lovely. Such a lovely hospital

My baby boy was admitted to Casey Ward on 12/3/18 via A&E as he was very poorly but we weren’t sure what was going on with him. From the minute we stepped foot in the hospital to when we were discharged yesterday the care we had was fantastic. The Drs were very thorough and caring. The nurses were lovely and made a very stressful time more easy to cope with. They were caring, professional and always made time for is despite being very busy. I would like to thank every who cared for Teddy and helped him get better and give me my happy smiley boy back!! Xxx

Just leaving Epsom hospital I can not fault it , from the front desk to the Doctors excellent service . Well done Epsom keep up the super work you all do !! Even down to the cleaners . People are very quick to complain but never praise !! Go NHS ��

I was last on morning day surgery list so had a fairly long wait but not a problem as ward, staff and other patients were all fine. I was extremely anxious about the general anesthesia but all went out of their way to make me comfy and actually it was fine and I had made it much more a problem in my mind then it was. After care in hospital was perfect and I was truly looked after. All the staff working flat out and deserve medals (and a pay rise Mrs May)! A really big Thank you to all involved, some things are more appreciated then words can say.

Brilliant hospital, cant fault them at all. Everyone from every department & every member of staff from A&E to children’s ward, outpatients, Paediatricians, play therapists, nurses, healthcare assistants and the home care team have been amazing. We have spent a lot of time there, the last few months and even when they have been extremely busy we have always been kept informed, nothing is every too much and the time has always been taken to ensure all the information given has been fully understood, all questions have been answered and the staff spend time getting to know the patients and interacting with them and treating them on an individual basis.

Been here since Wednesday after having a total right knee replacement. Couldn't recommend the staff any more, all have been wonderful. Pacu team were excellent and all the day and night staff on oaks have been very tentative. Even the physio ladies have been lovely even though all the hard work and pain they have given me to get my leg working again. ( just a tip for other patients. Get your meds in you a good half an hour before they arrive). Still here for a few more days. Need to master the crutches and then the stairs.

Always treated well at this Hospital, although they are extremly under staffed,

The drs are well there drs,they come and go as they please, But my real praise is the RGNs and The care staff, as they are rushing around like blue ass flys and get all the grief from patients,

Cant remember the names as most of my visits were not too good, but i remember the faces, and just wished these ladies were given the pay rises they deserve as i cant say in writing just how much they had to do the nights i was here,

👍🏻

Never in 44 years have I had to make a complaint until now. After a nurse reducing a sick man to tears and despite having serious infections and heart failure, made him feel reluctant to go back to a&e (even though the Drs advised), if it wasn't for 111 and the amazing ambulance crew and dedicated staff admitting him, who knows what i'd be writing. The nurse was dangerous and unqualified in what she said, in contradiction to Drs and beyond dispassionate and caring. Yet for all the other staff I cannot praise enough. Recent experience with amazing ambulance crew, High Dependency staff who are truly magnificent and admirable and also in particular a reception lady in Coronary care couldn't be more professional. Unfortunately one 'person' could've made it too late for for another. Truly despicable and dangerous.

My wife gave birth here on Monday 23rd April. Labour started well but after a few complications things changed for the worse. Baby was delivered with the assistance of two doctors, and three midwifes. She was not breathing and was resuscitated on the spot. mother was taken to theatre for treatment. Both have recovered well and I cannot thank everybody enough for the amazing and professional service we received. From doctor who took charge of the delivery to the lady that took food orders. Everybody has been amazing.



A special thank you to our primary carer, a midwife by the name of Rafael Olivio. If you see this, please do get in touch.

Just want to say how brilliant all the staff in A&E and the ambulance crew were on Monday 5/3 with my wife Elaine . Moved up to AMU Monday night, what a wonderful caring team they are up there. Only missing link was the sorting out of prescription meds but sorted in the end - Took a day and a half hence only four*. She is now in Alex ward, let’s hope thing are as good here?

Apart from what felt like a rather chaotic admission process for scheduled orthopaedic surgery. The letter said to go to the Swift day care unit but we were then sent back down to the 1st floor for 'check in' which was basically a waiting room with a couple of offices where you saw the anaesthetist, consultant and physio and then got into your gown and walked to theatre. I absolutely get the idea of not taking up beds before you actually need one but feel some basic communication about how it worked would have been really helpful and could easily be done by signage or even the 'reception' member of staff on arrival. I also noticed that you don't get told where you are on the list. I realise this can change, and in my case it did, but even so this would give patients an indication of when they might expect to go to theatre. All of these things would be really simple to address and I believe would make for a better patient experience. However from the point at which I was escorted to theatre all the way through to my discharge I cannot fault the staff and care I received. I actually commended the anaesthetist at the time about her lovely calming manner! The staff in recovery, on Swift and the porter who wheeled me out were all great, friendly and couldn't do enough for me. Thank you...if you could address some of the basic 'patient service' areas I've mentioned this could be a 5 star rating.

My appointment with my Neurologist was very good, it was the "service" from the Pharmacy that was awful.



I arrived there to be told that I had an hour wait, I was given a number and asked to sit in the waiting room. On the wall is an electronic number board. Having studied it for an hour with hardly any number changes i overhear that the board is not working!



I went back to the Pharmacy and was told I was next, in the end I waited for 2 hours, on Top of this when i got home my prescription was incorrect. I am still waiting for a call back to discuss.

Always positive until last nights antics. The nurses are fab really carry A and E. jam packed waiting room. I expected to wait for a while. Once seen nurses were very helpful. Then waiting for doctor number 1 who didn't even bother to read my notes before coming to me. Then moved to another side part to then have another doctor call up and down the small ward my Sir name like called for a dog. To just say here's the meds and off you go. Not even discussing my case with oncall doctor I'm currently under. While I appreciate it was busy and staff under stress people need to be treated like human beings not bits of meat.

Worst hospital I’ve known. Amount of misdiagnoses they’ve diagnosed to my family let alone all the others I’ve heard from friends and their family is unbelievable. Sending my mum home after violently vomiting for 4 weeks straight, twice - yeah twice she went up and twice they turned her away, only to find out she has pancreatitis, fluid in her lungs and a very high heart rate which now she is being put on a ventilator in St Heliers for. And with her history I thought they might of been more cautious with her! Considering she had a double lung transplant a few years ago! This may have just been prevented if they actually helped her the first time she went in.

Trying 4 months now to get scans sent from Epsom to UCL...it is like trying to get blood out of a rock! Without the scans we cannot get a diagnosis! The actual nursing and care is brilliant but sadly the front of house managing Dr's and Consultants paperwork is a mess!!!! How many more phone calls do I have to make?? Do I need to get my local MP involved, PALS again who are also useless or go to the papers. I am so fed up! I am at breaking point! Seriously Epsom you need to sort it out!

This is an A&E review. Minimum wait time at A&E... 8 hours. How busy they are makes no difference. It can be only another person waiting there and still have to wait 8 hours. They ask the same questions again and again and they make mistakes. This place is dangerous. I wish there was another hospital near me, avoid if you can. I pray before using their services.

The antenatal clinic here is a mess. I was advised by one the doctors there to arrange a scan for the next day due to me experiencing reduced foetal movement. When I attempted to do this the next day I was told I was wasting valuable time and that their staff had much more urgent cases than my own to deal with. I was refused a scan as my circumstances didn’t warrant one. I’m too scared to return now. I don’t feel like any concern would be taken seriously. This isn’t how a patient ought to be treated. Who do I turn to now if I’m worried in pregnancy? I’m very disappointed in you Epsom Hospital! 😡