Mosaic Online Systems

Mosaic Online Systems is a specialist IT Systems provider for the Mail Industry that offers software solutions for all companies involved in mail delivery.

Originally formed in 2004 as a result of the de-regulation of the postal market in the UK, our primary objective was to provide all companies entering the Downstream Access (DSA) Market with an easy IT solution with which to access Royal Mail's deilvery network. With a proven track record of systems delivery and specialist knowledge of the mail process, Mosaic Online Systems acts as a trusted and independent provider to all parties.

Enabling technology to facilitate innovation rather than be a barrier to it has always been a core value to the company and by providing the IT ‘plumbing’ that delivers a robust, reliable, and cost-effective mail pipeline across multiple partners is an excellent example of this.

In 2004 Mosaic Online Systems also developed the production systems that enabled the first Direct Access customer (Royal Bank of Scotland) to post via Downstream Access and achieve multi-million pound savings within the first year of operation. This business critical, 24x7x365 system is still in use today at their production sites and is now operated by Williams Lea.

In 2005 the DocketHUB system was used to host additional business processes for Royal Mail Wholesale and Mosaic has been providing managed services to Royal Mail ever since. By utilising services provided by Mosaic, Royal Mail avoided the costs of re-writing internal systems, and has been able to bring new product offerings to market, knowing that system support for those products is provided in a timely and cost-effective manner.

Over the last decade, Mosaic has also supported several DSA Carriers enter the mail market and, through the DocketHUB system, has provided system support for a number of Logistics partners, including tracking systems, production control and management information facilities to support efficient mail handling and business processes.