Romney, Hythe And Dymchurch Railway

Reports to: Assistant Catering Manager / Retail Operations Manager Location: Hythe, New Romney and Dungeness Hours of duty: Variable between 08.00 and 17.00 (occasional evening shifts to support events and special functions Salary: Depending on experience
... As Catering Supervisor you will play a key role in managing the day to day operation of our catering outlets. You will be expected to deliver a high quality experience to our passengers, guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional supervisor skills and a strong understanding of customer service are a must.
Main duties of the role include: • Ensure customer satisfaction through promoting excellent customer service • Provide staff with support and training • Ensure that high standards are maintained in cleanliness, hygiene, and presentation • Manage and maintain all the equipment • Managing the cashing up, End of Day procedures and change ordering • Working alongside the Catering Management team with stock management, stock rotation and waste control • Dealing with customer complaints and comments in such a way as to enhance customer loyalty, resolving as many as possible; • Supervising station staff, co-ordinating tasks and ensuring that these tasks are carried out as required – providing constructive feedback to staff; • Responding and resolving incidents and requests according to company policies, processes and procedures; • Minimising queuing by managing staff and operating tills with speed and accuracy; • Planning and implementing agreed promotional activities; • Cooking and hot drinks preparation; including adhering to the catering checklists (where appropriate) and helping to clear restaurant/café/coffee shop tables • Ordering stock on a regular basis to ensure that chillers are well presented and displaying the latest available stock; • Ordering appropriate amounts of ice-creams, drinks, snacks and tea/coffee supplies depending on the requirements; • Adhering to all company Policies and Procedures;
Experience: Previous experience of working in a kitchen is an advantage. You will have the ability to prioritise, make appropriate decisions under pressure and be able to juggle various tasks at once to ensure everything runs smoothly. You will have good problem solving abilities with a proven track record of maintaining exceptional standards of service and presentation. Strong team leadership skills, excellent communication skills and an understanding that the needs of the customer come first at all times are essential for this role.
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Northern Chief steams under the glare of this morning's sun. Today's weather is looking great! www.rhdr.org.uk

Winston Churchill uses the turntable at New Romney as it prepares to go on shed yesterday evening. Today we're running trains every hour between Hythe and Dungeness. Plan your journey and buy a Romney Rover ticket the night before you travel for a 10% discount. www.rhdr.org.uk

A sunny good morning from Dungeness, take a look around ☀️ plenty of wild flowers and wildlife to be spotted. Www.rhdr.org.uk

This coming Wednesday 3rd July at 2:30pm, there will be a screening of the Independent Cinema Office's 'Britain on Film: Railways' at Folkestone Harbour Screen. It's a collection of incredible archive footage from throughout the 20th Century, dating back to 1898. Tickets are just £2.50. You can find out more about the Harbour Screen and this film here: https://screen.folkestoneharbourarm.co.uk /…/britain-on-fil…/

We're always keen to for new volunteers to 'come aboard' 🚂 so we're looking for a catchy new slogan for our marketing material. 1: Every volunteer makes a difference. 2. Making a difference today and for generations to come. 3. Volunteers don't just do the work, they make it work. Which do you prefer? Do you have any suggestions? We'd love to hear your thoughts.... https://www.rhdr.org.uk/volunteering/
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Bah Humbugs close your eyes! 👀 It's 177 days until Christmas 🎅 A selection of our Santa Specials are now on sale including Breakfast and Afternoon Tea with Santa. November Noels, Lunch and Rudolph's Romney Returns will be launched this week. P.s goodbye to Felix Rhdr Volunteer elf who is going back to Lapland today. www.rhdr.org.uk

Congratulations to Mr and Mrs Webster who enjoyed a wedding breakfast in the End of the Line Restaurant and chartered a train for their special day yesterday. We hope they, and their 100+ guests, had a truly special day. Www.rhdr.org.uk

Yesterday we waved goodbye to Black Prince 👋 as it travels to be overhauled 🚂 You can read more about the project here https://www.rhdra.org/projec…/black-pri nce-overhaul-2019-20/

Guard's eye view 👀 as the train departs Dymchurch. Www.rhdr.org.uk

Hurricane glides into Dymchurch 🚂 Today we're running between Hythe and Dungeness with a 'Green' timetable which you can find here: www.rhdr.org.uk

Oh dear 🐻 we've just found this little guy at New Romney Station, he looks very well loved and we're sure he'll be missed. Let's try to reunite him with his owner.

Tom and Phil prepare Hurricane for today's amended timetable. Www.rhdr.org.uk

Check out Green Goddess in this month's Steam Railway magazine.