Softlink

Web-based library and knowledge management solutions

Softlink has been exclusively dedicated to the development and support of advanced Integrated Library Management Solutions for more than 25 years. With solutions proven to optimise library operations and successfully contribute to the goals of libraries across the globe, Softlink is currently working with more than 10, 000 libraries across 108 nations and all library sectors.

Our Values:
Softlink’s values of respect, fairness, commitment, community, and leadership underpin all aspects of Softlink’s interaction with staff, customers, and suppliers. On-going and significant investment in research and development ensure Softlink’s customers continue to benefit from new technologies that help them improve efficiency and service delivery to their staff and patrons.

Our Customers:
Selected by thousands of libraries worldwide as the software partner of choice, Softlink supports the needs of recognised leaders in the library and information management industry across the globe. Softlink customers can talk directly with our team of experienced librarians and IT personnel who understand the challenges faced by library staff and ‘speak their language’.
In all geographies we have a localised support team and active customer user groups ensure Softlink customers continue to get the most from their library software investment and can confidently meet the needs of the most demanding library user.
A growing international Softlink client base is supported by a strong global network of over 30 offices and agents.

Our Staff:
The Softlink team is comprised of experienced library and qualified IT professionals committed to creating world-leading solutions for our customers.
Clients have access to a team of professionals at Softlink who understand the daily demands placed upon library and IT staff at a level and quality only achieved from a tight and long-term industry focus. Softlink’s Help Desk, Training, Sales, and Project Management teams ‘speak the language’ of customers and understand what is required in order to help them beat daily challenges and achieve goals.
Softlink’s active involvement in the Library and Software Industries includes the publication of industry articles and whitepapers authored by our experienced staff, in addition to keynote and session presentations at industry events.

Why Choose Softlink?
Choosing the best solution for your library is about selecting the right software and the right technology partner. Softlink has built a reputation for excellence in the library industry over a quarter of a century through its focus on its customers - providing quality products, support, and services.

The right software:
Softlink has been exclusively dedicated to the development and support of advanced library and information management solutions for 25 years.
We believe in using the latest technology to provide easy-to-use yet functionally advanced tools to support the needs of a wide range of information specialists, educators, and information seekers.

Built with more than two decades of industry focus and experience, Softlink solutions are proven with time to increase the efficiency of library staff and to enhance the value of the library to their users, organisation, community, and schools across the globe.

The right partner:
Softlink’s dedication to excellence has been recognised by over 10, 000 customers worldwide.
Significant and on-going commitments to product research and development, library industry research, and customer feedback ensure Softlink solutions continue to meet the needs of the most demanding library.
Softlink solutions are enhanced by a range of services that are provided by a team of qualified and experienced Library and IT staff.

A philosophy of librarian-driven software design, empowered with leading technology meets the demands of library & IT staff and the needs of library users. Softlink customers, therefore, are kept at the leading edge of library and IT industry developments and at the forefront of information management.

As a Softlink customer, you can confidently reduce the load on your IT department. Enjoy peace of mind knowing you are supported by an experienced team that work with Softlink solutions all day, every day. Our services are coordinated using proven project management methodologies to ensure your installation, upgrade, or migration is carefully managed.