Stephens Removals

And the winner of our Valentines competition is..... Janet Chapman! We will PM you Janet to arrange delivery of your prosecco 🍾
Thanks everyone for entering and we hope you all get spoilt this valentines by your partner or secret admirer 🥰😘😍

Please keep sharing our Valentines Competition!

❤️❤️VALENTINES COMPETITION ❤️❤️
To be in with a chance of winning a bottle of prosecco to share with your loved one this Valentines Day like and share this post! 🍾
For every share we will make a donation to Mad about Harry, a fund set up for a local boy that has been diagnosed with a rare Neuroblastoma cancer.
... Winner will be announced next Tuesday! Get sharing everyone!
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3 lovely new reviews already this year! 😃

Wishing all of our customers and staff a very Merry Christmas and a Happy New Year! 🎅

And the winner of our Christmas competition is..... Mel Honey with this fab elf idea! We will PM you Mel to arrange delivery of the hamper.
Thanks everyone for entering and a very Merry Christmas to you all! 🎅🎁

Still time to enter! We will be announcing the winner later on today!

🤶🎅🎁 ****CHRISTMAS COMPETITION ****🤶🎅🎁
To be in with a chance of winning this fantastic Christmas Hamper show us what your elf has been up to this December and share our page so your friends can too! Winner will be announced next Wednesday!

Lovely new review!😀

****COMPETITION****
Keep an eye out for our Christmas competition coming up next week! We want to see you what your elves have been up to so get snapping!

Lovely new review today!

Happy weekend all!

Thank you so much to everybody who shared our Children in Need competition. Stephens will be donating £147.75 for the 591 shares!
We are happy to announce the winner of Pudsey Bear is..... Kimberley Tibbs.Congratulations! We will send you a PM now to arrange getting it to you. Thanks again everyone!😁🐻

We will be announcing the winner of our Children in Need Competition at 12 noon today, if you haven't entered yet theres still time!

CHILDREN IN NEED COMPETITION!
Like and share our page for a chance to win this rather lovely Glow in the Dark Pudsey Bear! For every share Stephens will donate 25p to Children in Need.
Winner will be announced next Wednesday, get sharing! 😃🐻

We've had some very unusual removal requests this week, tattoo removal being one of them 🤣

And the winner of our Halloween competition is... Shauni Haughian! Thank you to everybody who entered. Congratulations! We will pm you now to arrange delivery 🎃

We will be drawing our winner tomorrow at 3pm, if you haven't entered there's still time! 🧛‍♂️

🧛‍♂️ C O M P E T I T I O N - T I M E ! 🎃 Like, share our page & tag a friend to be entered into our Halloween competition to win this spooky dragon cake & 12 assorted cupcakes! Winner to be announced on Tuesday. Good Luck!

great service, office staff were patient with our move date constantly being pushed back, the crews that moved us did it quickly without any issue.

it made my life very easy moving with a 3 day old Baby.

Many thanks

We were so pleased with our service from Stephens. We had the full pack and move package.

The team we had were brilliant, arrived on time and started work straight away.

Couldnt believe how quickly they worked, house and garden were packed and loaded onto the wagon within hours.

For someone with servere anxiety they made our move seem effortless, even the move into the new property was excellent.

Once again thank you Stephens, especially AJay Lee and Nathan.

Would recommend Stephens to everyone looking for removals :)

We found Stevens to be a first class company, from the first phone call to the office to the time the lorry pulled away from the new home, We dealt with Tracy on the phone who was superb dealing with the arrangements. The surveyor who visited was also very helpful, the move was over two days, on the first day the crew turned up early, as we had to go out, we left the house open for the chaps to start, by the time we got back 90% of the bedrooms were loaded, we were impressed with the way the furniture was dismantled and removed.when all the house and garage had been loaded i was asked to walk round to ensure all had been loaded.

On the move in day the crew were waiting for us at the property owing to a slight delay with keys,but all the garden and shed items had been unloaded, protective sheets were laid and the furniture unloaded, at the end we were asked if any furniture needed to be repositioned, or any garden storage units.

All in all the Stevens staff made our move alot less stressful than we expected,thanks Tracy, Terry, Mark, Steve and Ryan. Would definitely use again.

We couldn’t be more pleased we entrusted our move to Stephens. The 3 guys who did the work over two snowy, frozen days, worked tirelessly to ensure our entire house was packed and moved without incident. Whenever there was an issue, such as getting a large sofa through a small door, they found a solution! Nothing was too much trouble.Thank you especially to AJ, Lee and Nathan!

Very recently moved with Stehens removals and cannot fault them. The guy who came round to survey was professional (unlike a local competitior) and Tracy in the office was great at the admin side and payment and using our own insurance was not an issue. The removal day was stress free mainly due to the great crew we had, friendly and professional. I asked them to move heavy equipment to another room when I initially asked them to put it in another, this was no problem for them at all and they even told me to put boxes down as they would move them for me! Excellent highly recommended service.

Thanks to Tracey, Phil and Hedley for making our move a lot less stressful than it could’ve been. We had been recommended Stephens when we weren’t sure whether to get a man and a van or the proper shebang. With a toddler to deal with, we decided that we needed more help, so Stephen who came round to quote made a proper descriptive quote and we got exactly what we needed. Our furniture got looked after, they helped with dismantling the bed, cot and advised on the wardrobes. Both were professionals and clearly knew their stuff. Also Tracey was very helpful on the phone, and we got our invoice, refund from the boxes really quickly. Would recommend this company very much.

Stephens were a great help making our move a lot less stressful. Thank you

So impressed with the friendly, professional and efficient service. We moved from Luton to Poole and both properties had their own unique challenges for the team. From quotation from Stephen, office support from the invoice and scheduling team to Simon, Nathan and the rest of the crew who executed the move.....awesome guys. You made our relocation an absolute dream. Thankyou so much. Regards Graham and Alan

Recommended by our estate agent and very glad we used them. A J and Nathan were excellent and worked extremely hard on the move which was over 2 days from Bedfordshire to Wales. They turned up on time on both days, we're courteous and nothing was too much trouble. We also found them competitive. Highly recommended.

Bruce, Brecon Beacons.

I would recommend Stephens to anyone we had a two day move dean and Jacob arrived on morning one along with two other gentlemen (sorry I have forgotten your names) who had our house loaded in no time at all and then the long journey in awful weather they deserve a medal for that journey but thank you is not enough I know it’s what all you guys do but you go above and beyond and make something just that bit less stressful Thank you from the bottom of our hearts x

I would highly recommend Stephens to anyone moving house. From the first person coming out to do an assessment for the quote to the office bookings and the team that came to do the move everyone was helpful friendly and efficient. The guys that did the move were amazing, they were professional, careful and efficient. They packed everything into the van, wrapping furniture where needed in such good time. Once we’d got the new keys they protects the floors and stairs and unpacked everything to the new house into the rooms we wanted things in. I could not fault the team at all and made the move so stress-free. Thank you!

I used Stephens for the third time recently and fabulous service as usual . Phoned me to say they were running a bit early which was ideal. Great service, friendly and even taking boxes back to the depot all straightforward for myself .

Excellent service provided from start to finish. Would highly recommend. Competitively priced and excellent service. Thank you!

Every aspect of their service was superb.

Their quote was very competitive as well.



The initial survey by Terry inspired confidence in the company which they fully delivered.



The office staff were always friendly and helpful and fully in touch.

They even arrived early on the big day!



Many thanks

Dean, Jacob and Martin are my new superheroes! Moving is traumatic enough without having only 10 days between exchange and completion to do all the packing. Martin professionally packed all our fragile items so everything arrived safely. Our heroes kept everything very calm and under control – including us. They coped with a lorry having a tyre blow-out in front of them on the M1, a delay in the solicitors transferring funds while they had their prolonged lunch, and finally a seller who would not give us the keys although she no longer owned the house! Dean and Jacob also removed a wardrobe from our new home (with no damage to the house) that the sellers’ removers said they could not get out. I am a great fan of all Stephens Removals staff, including Tracy, Natalie in the office and the assessor Stephen, and will not hesitate to recommend them. Despite the trauma everything arrived safely, and Dean and Jacob remained calm and professional throughout. Altogether we are very grateful that we chose Stephens!

Cannot thank Stephens enough for their hard work in moving us to Devon. Two crews came to help load to get us underway sooner. Access to our property in Devon was difficult to say the least but even late into the evening after a long day and long drive, the unloading was done professionally and with good humour. Thank you very much indeed and thank you also to Tracy for all the help and planning leading up to the move. Would definitely recommend Stephens to anyone. Very professional and reliable.

Can't speak highly enough of the service we received from everyone at Stephens. The admin people were friendly and efficient. The surveyor who visited was totally reassuring and professional. However, all of this was eclipsed by the removal gang who were absolutely brilliant. We had the full packing service and the care they took with even the most delicate items was faultless. Nothing was too much trouble. Although we've still got a few boxes to unpack, we have yet to find anything damaged and as the outstanding items are in general soft furnishings it looks likely to remain that way. Having said we received superb service from everyone, we feel we must give special mention to Dean and Jacob who were involved over the full 4 days of the move. Thanks guys you were great.

Absolutely first class service from start to finish. We had to keep moving our completion date but Stephens were very helpful and accommodating and kept ringing me throughout the process to see how things were progressing. The guys who did the move on the day were simply amazing. They were hardworking and nothing was too much trouble. I really can't fault anything. Everyone was so friendly and professional and to cap it all the price quoted was way cheaper than the competition. Will definitely use again if needed and will certainly recommend to family and friends. Thank you.

The movers turned up on time (actually, early) and seemed professional and courteous. Once everything was packed up in the lorry, though, their approach seemed to change.



They told me they were going to head to the new property, to which I replied that the previous owners were not yet out. I was in direct contact with the previous owner, who asked them to hang fire. I also conveyed this to them, but they seemed dead set on going to the new property (at 11am!) as quickly as possible.



I asked them to at least wait while I did a walk around of the house to make sure everything had been taken. They then drove off before I'd done the walk around, leaving a load of my tools in the garage, which I had to arrange separate transport for.



They then sat outside our new property for over two hours while the previous owners were still moving out. Before the previous owners had left, Stephens were already moving our items into the house — against our express wishes and the wishes of the previous owners. We weren't even in attendance when they started moving things in.



My wife asked the crew leader what was going on, and his response was 'things that were in the old garage go in the new garage, yeah?' to which my wife replied 'No, they go in whichever room is written on the box'. Every box was labeled in large black marker pen with the room things were to go in. Despite this, the crew had to ask me on four separate occasions which of the bedrooms were which.



We ended up with 46 items being put in completely the wrong room, despite all of them being labeled very clearly. When they'd finished, they shoved a piece of paper at me and asked me to sign it. When I asked what it was, the response I got was 'It's to say the job is finished. Just sign it'.



We had three unused boxes left over, which they took with them, telling my wife they'd be credited back against our invoice. (Stephens have a policy whereby you buy the boxes on deposit and get the money back when they're returned.) When our refund came through, it was 3 boxes short. We told Stephens this, who spoke to the team, who denied that conversation ever took place! This shocked and offended my wife, especially after their antics on the day and then calling her a liar.



Overall the impression we got is that they were very keen to get finished as early as possible on a Friday, regardless of how well done the job was. My parents used Stephens 8 years ago and had almost exactly the same experience. Would not recommend.

great service, office staff were patient with our move date constantly being pushed back, the crews that moved us did it quickly without any issue.

it made my life very easy moving with a 3 day old Baby.

Many thanks

We were so pleased with our service from Stephens. We had the full pack and move package.

The team we had were brilliant, arrived on time and started work straight away.

Couldnt believe how quickly they worked, house and garden were packed and loaded onto the wagon within hours.

For someone with servere anxiety they made our move seem effortless, even the move into the new property was excellent.

Once again thank you Stephens, especially AJay Lee and Nathan.

Would recommend Stephens to everyone looking for removals :)

We found Stevens to be a first class company, from the first phone call to the office to the time the lorry pulled away from the new home, We dealt with Tracy on the phone who was superb dealing with the arrangements. The surveyor who visited was also very helpful, the move was over two days, on the first day the crew turned up early, as we had to go out, we left the house open for the chaps to start, by the time we got back 90% of the bedrooms were loaded, we were impressed with the way the furniture was dismantled and removed.when all the house and garage had been loaded i was asked to walk round to ensure all had been loaded.

On the move in day the crew were waiting for us at the property owing to a slight delay with keys,but all the garden and shed items had been unloaded, protective sheets were laid and the furniture unloaded, at the end we were asked if any furniture needed to be repositioned, or any garden storage units.

All in all the Stevens staff made our move alot less stressful than we expected,thanks Tracy, Terry, Mark, Steve and Ryan. Would definitely use again.

We couldn’t be more pleased we entrusted our move to Stephens. The 3 guys who did the work over two snowy, frozen days, worked tirelessly to ensure our entire house was packed and moved without incident. Whenever there was an issue, such as getting a large sofa through a small door, they found a solution! Nothing was too much trouble.Thank you especially to AJ, Lee and Nathan!

Very recently moved with Stehens removals and cannot fault them. The guy who came round to survey was professional (unlike a local competitior) and Tracy in the office was great at the admin side and payment and using our own insurance was not an issue. The removal day was stress free mainly due to the great crew we had, friendly and professional. I asked them to move heavy equipment to another room when I initially asked them to put it in another, this was no problem for them at all and they even told me to put boxes down as they would move them for me! Excellent highly recommended service.

Thanks to Tracey, Phil and Hedley for making our move a lot less stressful than it could’ve been. We had been recommended Stephens when we weren’t sure whether to get a man and a van or the proper shebang. With a toddler to deal with, we decided that we needed more help, so Stephen who came round to quote made a proper descriptive quote and we got exactly what we needed. Our furniture got looked after, they helped with dismantling the bed, cot and advised on the wardrobes. Both were professionals and clearly knew their stuff. Also Tracey was very helpful on the phone, and we got our invoice, refund from the boxes really quickly. Would recommend this company very much.

Stephens were a great help making our move a lot less stressful. Thank you

So impressed with the friendly, professional and efficient service. We moved from Luton to Poole and both properties had their own unique challenges for the team. From quotation from Stephen, office support from the invoice and scheduling team to Simon, Nathan and the rest of the crew who executed the move.....awesome guys. You made our relocation an absolute dream. Thankyou so much. Regards Graham and Alan

Recommended by our estate agent and very glad we used them. A J and Nathan were excellent and worked extremely hard on the move which was over 2 days from Bedfordshire to Wales. They turned up on time on both days, we're courteous and nothing was too much trouble. We also found them competitive. Highly recommended.

Bruce, Brecon Beacons.

I would recommend Stephens to anyone we had a two day move dean and Jacob arrived on morning one along with two other gentlemen (sorry I have forgotten your names) who had our house loaded in no time at all and then the long journey in awful weather they deserve a medal for that journey but thank you is not enough I know it’s what all you guys do but you go above and beyond and make something just that bit less stressful Thank you from the bottom of our hearts x

I would highly recommend Stephens to anyone moving house. From the first person coming out to do an assessment for the quote to the office bookings and the team that came to do the move everyone was helpful friendly and efficient. The guys that did the move were amazing, they were professional, careful and efficient. They packed everything into the van, wrapping furniture where needed in such good time. Once we’d got the new keys they protects the floors and stairs and unpacked everything to the new house into the rooms we wanted things in. I could not fault the team at all and made the move so stress-free. Thank you!

I used Stephens for the third time recently and fabulous service as usual . Phoned me to say they were running a bit early which was ideal. Great service, friendly and even taking boxes back to the depot all straightforward for myself .

Excellent service provided from start to finish. Would highly recommend. Competitively priced and excellent service. Thank you!

Every aspect of their service was superb.

Their quote was very competitive as well.



The initial survey by Terry inspired confidence in the company which they fully delivered.



The office staff were always friendly and helpful and fully in touch.

They even arrived early on the big day!



Many thanks

Dean, Jacob and Martin are my new superheroes! Moving is traumatic enough without having only 10 days between exchange and completion to do all the packing. Martin professionally packed all our fragile items so everything arrived safely. Our heroes kept everything very calm and under control – including us. They coped with a lorry having a tyre blow-out in front of them on the M1, a delay in the solicitors transferring funds while they had their prolonged lunch, and finally a seller who would not give us the keys although she no longer owned the house! Dean and Jacob also removed a wardrobe from our new home (with no damage to the house) that the sellers’ removers said they could not get out. I am a great fan of all Stephens Removals staff, including Tracy, Natalie in the office and the assessor Stephen, and will not hesitate to recommend them. Despite the trauma everything arrived safely, and Dean and Jacob remained calm and professional throughout. Altogether we are very grateful that we chose Stephens!

Cannot thank Stephens enough for their hard work in moving us to Devon. Two crews came to help load to get us underway sooner. Access to our property in Devon was difficult to say the least but even late into the evening after a long day and long drive, the unloading was done professionally and with good humour. Thank you very much indeed and thank you also to Tracy for all the help and planning leading up to the move. Would definitely recommend Stephens to anyone. Very professional and reliable.

Can't speak highly enough of the service we received from everyone at Stephens. The admin people were friendly and efficient. The surveyor who visited was totally reassuring and professional. However, all of this was eclipsed by the removal gang who were absolutely brilliant. We had the full packing service and the care they took with even the most delicate items was faultless. Nothing was too much trouble. Although we've still got a few boxes to unpack, we have yet to find anything damaged and as the outstanding items are in general soft furnishings it looks likely to remain that way. Having said we received superb service from everyone, we feel we must give special mention to Dean and Jacob who were involved over the full 4 days of the move. Thanks guys you were great.

Absolutely first class service from start to finish. We had to keep moving our completion date but Stephens were very helpful and accommodating and kept ringing me throughout the process to see how things were progressing. The guys who did the move on the day were simply amazing. They were hardworking and nothing was too much trouble. I really can't fault anything. Everyone was so friendly and professional and to cap it all the price quoted was way cheaper than the competition. Will definitely use again if needed and will certainly recommend to family and friends. Thank you.

The movers turned up on time (actually, early) and seemed professional and courteous. Once everything was packed up in the lorry, though, their approach seemed to change.



They told me they were going to head to the new property, to which I replied that the previous owners were not yet out. I was in direct contact with the previous owner, who asked them to hang fire. I also conveyed this to them, but they seemed dead set on going to the new property (at 11am!) as quickly as possible.



I asked them to at least wait while I did a walk around of the house to make sure everything had been taken. They then drove off before I'd done the walk around, leaving a load of my tools in the garage, which I had to arrange separate transport for.



They then sat outside our new property for over two hours while the previous owners were still moving out. Before the previous owners had left, Stephens were already moving our items into the house — against our express wishes and the wishes of the previous owners. We weren't even in attendance when they started moving things in.



My wife asked the crew leader what was going on, and his response was 'things that were in the old garage go in the new garage, yeah?' to which my wife replied 'No, they go in whichever room is written on the box'. Every box was labeled in large black marker pen with the room things were to go in. Despite this, the crew had to ask me on four separate occasions which of the bedrooms were which.



We ended up with 46 items being put in completely the wrong room, despite all of them being labeled very clearly. When they'd finished, they shoved a piece of paper at me and asked me to sign it. When I asked what it was, the response I got was 'It's to say the job is finished. Just sign it'.



We had three unused boxes left over, which they took with them, telling my wife they'd be credited back against our invoice. (Stephens have a policy whereby you buy the boxes on deposit and get the money back when they're returned.) When our refund came through, it was 3 boxes short. We told Stephens this, who spoke to the team, who denied that conversation ever took place! This shocked and offended my wife, especially after their antics on the day and then calling her a liar.



Overall the impression we got is that they were very keen to get finished as early as possible on a Friday, regardless of how well done the job was. My parents used Stephens 8 years ago and had almost exactly the same experience. Would not recommend.