Cafe Au Lait

We have a wide range of sweeties in stock at the moment, some are a blast from the past, from sugar mice to Buttered Brazils. Or why not treat yourself a cake from our lovely tea room! Come and satisfy your sweet tooth!

Came in today had lovely food and quick service. 1st visit .

I came in today on my break and ha the worst customer service I've ever had in my life.

We waited 10mins to be even acknowledged by a member of staff, who acted like she had a chip on her shoulder the entire time. We were not made to feel welcome at all, when taking our order she just said "who's first, next, next, next". I waited 20mins for a coffee, when I asked how long it would be as everyone else on my table had a drink, the waitress wasn't apologetic and snapped "I'm gonna make it now". After 40mins of waiting half of us received our food, After two bites of my sandwich I found a large piece of fluff in it, I approached the waitress as she did not check back on us at all to make sure everything was okay. I told her I didn't want to make a fuss and that I didn't have enough time to wait for another sandwich but that I had found something in my food, she got very aggressive with us and started shouting at me and told me I was rude despite the fact I had been calm and matter of fact about what had happened and she was the one shouting so loud other customers had turned to look what was going on. When I told her I wasn't happy to pay for a sandwich I hadn't eaten as it had a foreign object in it. She came around from the counter and aggressively confronted us. We left as the there was no reasoning with the waitress and didn't come to a resolution.

Food was lovely but the service was shockingly bad. Long waits with no acknowledgement and when we did get service there were eye rolls and an air of impatience. Asked for water to take medication and it never arrived. Will not be visiting again.