Mercure Southampton Centre Dolphin Hotel

Christmas Party Time A perfect choice for your office, friends and family. BOOK NOW! Less Than 90 days to go
Dreaming of a Christmas party you won’t forget? Book your Christmas
... Party now, at Southampton's oldest hotel - 3 course dining and entertainment from £28.95. BOOK NOW! https://www.dolphin-southampton.com/…/c hristmas-party-venu…/
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New Gin in town, Whitley Neill now available from our Oak Bar... in FOUR flavours!

Did you see Mr Alan Titchmarsh is coming to the hotel to do a ‘Meet the Author’ event in October? Call or Email us for more information or to book: 02380386473 or bookings@dolphin-Southampton.com
https://www.facebook.com/events/192522218 4444587/?ti=icl

Our reception team have company...in the form of a pop up Alan Titchmarsh!! Side note: Do you know we’re a Dog Friendly Hotel? You may notice the water bowls in this photo!

Alan Titchmarsh Showcases New Book at a ‘Meet the Author’ Dinner at The Mercure Southampton Centre Dolphin Hotel
Television presenter, Hampshire resident and one of the UK’s most prolific authors, Alan Titchmarsh, will be appearing at a special ‘meet the author’ dinner on 4th October 2018 at the Mercure Southampton Centre Dolphin Hotel in Southampton.
At the ‘Evening with Alan Titchmarsh’, the author will be carrying out a personal appearance and book signing session as part ...of an event celebrating the launch his new novel, The Scarlett Nightingale. The evening offers his fans the opportunity to meet him in person, receive a copy of his book, enjoy a two-course dinner and hear Alan share anecdotes and stories of his career.
The night begins at 6.30pm with arrival drinks and dinner, after which Alan will discuss his book and highlights of a wide-ranging career as a gardener, TV presenter and novelist. Guests can participate in an audience question and answer session, before meeting Alan as he signs their copy of his book.
The Scarlett Nightingale, published by Hodder & Stoughton on 20th September 2018, is set in wartime London and occupied France, and is a thrilling story of love, danger and sacrifice.
Tickets for the event need to be bought in advance and are £37.00 per person including a hard-back copy of ‘The Scarlett Nightingale’. 10% of the proceeds from ticket sales are being donated to Variety, the Children’s Charity. Tickets are available from bookings@dolphin-southampton.com or call 023 8038 6460. Visit, https://www.dolphin-southampton.com/ Car parking is available at the Hotel.
This is the first ‘meet the author’ dinner in what is hoped will be a series of such events for the Mercure Southampton Centre Dolphin Hotel. Dan Wilson, new general manager of the Hotel, explains: “We are delighted to be welcoming Alan to the Hotel and to Southampton. It’s sure to be a sell-out dinner, so I would definitely recommend people book their tickets quickly.”
“The Dolphin Hotel has a rich literary heritage, and so Alan is certainly in great company! Jane Austen celebrated her 18th birthday here in 1793. William Makepeace Thackary wrote part of his novel, 'Pendennis', while sitting in the Hotel’s magnificent bow window, and there is even speculation that Shakespeare performed outside the Hotel in Dolphin Lane. We want to really celebrate our literary connections, and so are planning further author events in the coming year.”
Alan Titchmarch is known to millions through his career as a television presenter of shows including Ground Force, Gardeners' World, Love Your Garden, the Chelsea Flower Show and The Alan Titchmarsh show. He has written more than forty gardening books, as well as eight best-selling novels and three volumes of memoir. He was made MBE in the millennium New Year Honours list and holds the Victoria Medal of Honour, the Royal Horticultural Society's highest award.
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Any Alan Titchmarsh fans out there? The man himself will be at the hotel on Thursday 4th October for a Meet the Author dinner with a Q&A and sign his new book, The Scarlett Nightingale. To book or for more information please email Bookings@dolphin-Southampton.com

A sneaky peak at our new General Manager, Dan Wilson having some professional photos taken this morning, ready for our next press release! #saycheese #notcamerashy #newbie

The sun sure was shining on The Dolphin this morning! #southampton #summer #sunshine #historichotel

Thank you everybody for attending our Christmas Party IN JULY last night!!! Our Christmas brochures are out now, please get in touch if you’d like a copy!

No, it’s not #FlashBackFriday, we celebrated Christmas LAST NIGHT! Turkey, Christmas Trees, Wham and the best smelling Christmas Yankee Candles to help set the scene!!

Happy 8th Birthday to us!! Although The Dolphin Hotel is actually almost 600 years old, it reopened as a Mercure 8 years ago! WAHOO!! Here’s the obligatory team photo! 😉

Supernatural Tours are hosting a Murder Mystery Evening at the hotel on 15th June at 7:30pm. See event for further information.

Can you believe it is already November? 2017 is flying by and before you know it Christmas will be up on us! - Have you thought about who is cooking the Turkey this year? Are you worrying how you will fit everyone around the dinning table? Or if you'll even fit the turkey in the oven? - Fear not, as we have plenty of space at our dinning table and enough ovens to fit several turkeys!... - This year our Christmas Lunch is an amazing £59.95 pp for 6 courses, entertainment and a visit from Santa. - So don't despair, book your table today by emailing h7876-sl@accor.com - https://issuu.com/…/docs/mercure_southa mpton_centre_dolphin_
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We have had a few last minute cancellations for stalls at our Wedding Fair on Sunday 29th October. If you are a wedding supplier and want to exhibit your talents then please do get in touch today. - - Stalls are only £30 and this includes a table, table linen, chairs, electricity, Wi-Fi and refreshments. -... - The event is open from 11am - 3pm to the public but set up time is from 8am. - - Please get in touch on 02380 386473 or h7876-sl@accor.com.
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Christmas is fast approaching! Have you organised your works Christmas Party, your family lunch, or your annual festive get together with friends? - We have a variety of options available to sort all tastes and budgets from Festive Afternoon Teas, set menu lunches to Shared Party Nights. - So whether your looking for a relaxing lunch, a sweet treat or to party all night we have you covered. ... - View our brochure here or email h7876-sl@accor.com for more information. http://ow.ly/Tlbq30fby4C
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We still have some spaces available for wedding exhibitors at our October Wedding Fair. - Fair is on Sunday October 29th 11am - 3pm. Stalls are an amazingly low £30 and include a light lunch and refreshments, plus a table, white table linen, chairs, electricity and Wi-Fi. - - http://ow.ly/CpNi30fbxek ... We are fully booked in the cake sector, hair sector, photography sector (including photo booths). - - So if you make or print stationery, offer bridal makeup, create stunning pieces of jewellery, or can play a musical instrument get in touch today. - - Contact our Wedding Coordinator on h7876-sl@accor.com. - We look forward to working with you soon.
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We had our Christmas party at the hotel and it was great night the food was lovely three courses were served promptly no long waits in between. Staff very friendly and professional and also got involved in the festive atmosphere with us all. Great night certainly will do it again. Well done Emma and Team

The staff where very friendly and a lovely and relaxing atmosphere food was amazing

Afternoon tea here is very nice, at £10 head it’s worth the visit.

A lovely hotel. Very clean and tidy. Warm welcoming staff that cater to your every need. Even when I asked for some more milk for our room the receptionist (night porter), went and got me some fresh milk with no questions asked, even though it was 1am. Also I think the extra security gate is an amazing idea especially being in the centre of town!! We will be back soon ��

Very friendly helpful staff, nothing too much trouble. Room comfortable and pleasant. Hotel itself set in the Old Town steeped in history will definitely return ****

I had an eventful night at the Dolphin hotel, after being stranded due to fog in Guernsey we were put up in this hotel. After going to bed at 2am, I turned off the lights to hear noises, I pinned it down to the skinny wardrobe. Lights on, opened wardrobe, nothing? Shut the door, lights off the noises started again (it was like hangers knocking together) I ended up sleeping with the lights on all night.. only after relaying the events to my work mates, one of them looked up the hotel to find it has 6 ghosts and one of them likes to play with the wardrobes!?

Friendly staff, standard room a little bit but otherwise good.

Went for a work Christmas meal yesterday

Very good set up and a very good good welcome from some of the staff but there was PR from management .Am sure the management need to go back for training again ,

Food was great but not to my standard . Their meals had no order just piled in a plate and covered with gravy

What a disappointed

My husband and I came for afternoon tea yesterday to celebrate our wedding anniversary. I can't say I can fault the service, the price or the food...but the environment was a let down. The website advertises "Sit within the comfortable and relaxed environment of our Signature Restaurant..." however we were seated in the bar area in the corner as the only people eating, and surrounded by people with suitcases waiting for taxis and BBC News 24 on the tv. Not really the ambience I had intended for our celebration which is a shame since other reviews have given positive feedback due to being in the restaurant area. We felt a little out of place. I'm sure good hospitality was intended as the service was punctual but the bill was pushed on us 3 times and in the end even though we said we weren't ready yet, it was printed and given to us when we hadn't even been there for an hour. Afternoon tea means tea in the afternoon. This made us feel uncomfortable like we were being made to leave quickly. I think there may have been an event on and the restaurant was in use but nevertheless I was not told of this in the booking correspondence otherwise I would have chosen elsewhere so we could take our time and relax.

It's a nice hotel, friendly staff. Quite overpriced for what it is though, bedrooms are very basic, bathroom is quite nice but missing some essentials though (bin, toilet brush etc..). Also hold quite a large deposit when you come in and you can't claim it back until you have paid for the hotel and then takes a further 5working days to clear (So you may be left out of pocket..) for example our stay is £216, we got charged 275 as a deposit! We have to pay our 216 on leave and not get out 275 back until our payment has cleared... very long winded!..



On a brighter note it is nice and clean with a comfy bed! :)

Afternoon tea after a SEE Southampton walking tour.

Excellent and appetising selection but we had to wait 15 minutes for the food to arrive.

Staff not very pro active and we had to ask for extra tea, milk etc.

The dining room had a collection of suitcases that would have been better stored out of sight.

Reception very busy with guests checking in etc.

Spoilt some of the ambiance.

Hotel central location.

Historic building.

Site of Jane Austin’s 18 th birthday.

Free WiFi.

The shower was cold. Breakfast terrible. 25 minute for them to prepare 2 poached eggs as I was told. Sausages were burnt. Asked waitress to take them away and bring fresh one. Brought me some fresh sausages but left the burnt ones for other guests. Staff had no idea about clearing the restaurant for incoming guests. Worst thing is you have to pay £9 for breakfast on top of your £120 room. Luckily I got a discount

So disappointed with this hotel.

Where do I start: room 114 was grubby, white bedding stained, carpets stains by bathroom, paintwork was all chipped everywhere. Double bed was 2 singles very badly joined, mattress was very sunk on the left side. Windows were filthy, wouldn't lock as lock broken. Bathroom was dirty, dust on top of the towels, all woodwork chipped, bath was chipped in multiple places. The silicon around the bath handles looked as though a 3 year old had done it, unsightly and dirty. The toilet was also stained. Needed bleach.

On th plus side the breakfast was excellen and the staff were friendly. I gave feedback to the receptionist who did apologise but I'm afraid it just doesn't make up for this awful experience. They should have refunded me the money paid for the room. I shall be writing a letter to Head Office, with some photographic evidence.

I didn't believe the reviews I'd read but they were actually quite accurate.

I love Accor Hotels usually but this one is shockingly bad.

Needs serious work doing - paint peeling off in bathroom, grouting missing in places and window which wouldn’t shut... Unhelpful and very unfriendly lady on reception said she would send someone up to close window and bring some complementary water - obviously now we realised it was said just to move us on .... The hotel is dark and grubby - it needs a good overhauling and the lady in reception who had no name badge on (quite short, dark hair scrapped back into a ponytail, probably about 40yrs old) needs to go on a customer service course - definitely wouldn’t rate this hotel any more than a 2*

This has to be the worst hotel I’ve ever stayed in... seriously & trust me I’ve stayed in some sh#t holes.

From start to finish a grim experience all round & the only good part is that we are only staying for one night (unfortunately I was shafted for £130 for the privilege).

Room is tired and shabby very disappointed wasn't the cheapest option the tiniest wardrobe space a very narrow bed feel like you have been stuck in a cupboard a travelodge is far nicer option than this when asked if we could go into a different room reception Staff just shrugged shoulder and said all rooms are the same

Very disappointing will not be staying here have stayed in other Mercure hotels and have been great feel let down �

No air con in the room

So hot we couldn’t sleep

Room was quite shabby

Would of been better off at a travel lodge

Having stayed at mercure Manchester and had a great experience we then tried mercure Liverpool which was disappointing. We gave you a final chance and booked Southampton. We won't be booking again. Our room was tiny with hardly any sockets and very dated. Walls were stained with spilt drinks and our room being on the ground floor was next to the alley where it seems people gather after a nights drinking to chat LOUDLY. Cooked breakfast wasnt good at all. very disappointed for £130 per day. The weather was warm which was the only reason we didn't go home early. Sorry guys but you did ask

Disastrous last minute choice. Our room had many faults: bathroom light blown, noisy extractor fan, water leaking from basin and shower screen onto bathroom floor, cleverly hidden light switches on wall lights by the bed.

In addition, the hotel was difficult to find and also the car park. This morning starting at about 4am was an intermittent sound like a bird scarer every 15 minutes or so. The decor was very dated. The hotel needs a complete make-over. Security poor - the lift (which was clearly needing maintenance) was an easy way for criminals to access and walk around the upper floors.

Definitely not up to the standard we expect at the price we were charged and does not do Accor's reputation any favours. We would not stay here again.

No air conditioning in our room (on a very stuffy night). Winter tog rated duvet on the bed.

Plus points: nice staff

We had our Christmas party at the hotel and it was great night the food was lovely three courses were served promptly no long waits in between. Staff very friendly and professional and also got involved in the festive atmosphere with us all. Great night certainly will do it again. Well done Emma and Team

The staff where very friendly and a lovely and relaxing atmosphere food was amazing

Afternoon tea here is very nice, at £10 head it’s worth the visit.

A lovely hotel. Very clean and tidy. Warm welcoming staff that cater to your every need. Even when I asked for some more milk for our room the receptionist (night porter), went and got me some fresh milk with no questions asked, even though it was 1am. Also I think the extra security gate is an amazing idea especially being in the centre of town!! We will be back soon ��

Very friendly helpful staff, nothing too much trouble. Room comfortable and pleasant. Hotel itself set in the Old Town steeped in history will definitely return ****

I had an eventful night at the Dolphin hotel, after being stranded due to fog in Guernsey we were put up in this hotel. After going to bed at 2am, I turned off the lights to hear noises, I pinned it down to the skinny wardrobe. Lights on, opened wardrobe, nothing? Shut the door, lights off the noises started again (it was like hangers knocking together) I ended up sleeping with the lights on all night.. only after relaying the events to my work mates, one of them looked up the hotel to find it has 6 ghosts and one of them likes to play with the wardrobes!?

Friendly staff, standard room a little bit but otherwise good.

Went for a work Christmas meal yesterday

Very good set up and a very good good welcome from some of the staff but there was PR from management .Am sure the management need to go back for training again ,

Food was great but not to my standard . Their meals had no order just piled in a plate and covered with gravy

What a disappointed

My husband and I came for afternoon tea yesterday to celebrate our wedding anniversary. I can't say I can fault the service, the price or the food...but the environment was a let down. The website advertises "Sit within the comfortable and relaxed environment of our Signature Restaurant..." however we were seated in the bar area in the corner as the only people eating, and surrounded by people with suitcases waiting for taxis and BBC News 24 on the tv. Not really the ambience I had intended for our celebration which is a shame since other reviews have given positive feedback due to being in the restaurant area. We felt a little out of place. I'm sure good hospitality was intended as the service was punctual but the bill was pushed on us 3 times and in the end even though we said we weren't ready yet, it was printed and given to us when we hadn't even been there for an hour. Afternoon tea means tea in the afternoon. This made us feel uncomfortable like we were being made to leave quickly. I think there may have been an event on and the restaurant was in use but nevertheless I was not told of this in the booking correspondence otherwise I would have chosen elsewhere so we could take our time and relax.

It's a nice hotel, friendly staff. Quite overpriced for what it is though, bedrooms are very basic, bathroom is quite nice but missing some essentials though (bin, toilet brush etc..). Also hold quite a large deposit when you come in and you can't claim it back until you have paid for the hotel and then takes a further 5working days to clear (So you may be left out of pocket..) for example our stay is £216, we got charged 275 as a deposit! We have to pay our 216 on leave and not get out 275 back until our payment has cleared... very long winded!..



On a brighter note it is nice and clean with a comfy bed! :)

Afternoon tea after a SEE Southampton walking tour.

Excellent and appetising selection but we had to wait 15 minutes for the food to arrive.

Staff not very pro active and we had to ask for extra tea, milk etc.

The dining room had a collection of suitcases that would have been better stored out of sight.

Reception very busy with guests checking in etc.

Spoilt some of the ambiance.

Hotel central location.

Historic building.

Site of Jane Austin’s 18 th birthday.

Free WiFi.

The shower was cold. Breakfast terrible. 25 minute for them to prepare 2 poached eggs as I was told. Sausages were burnt. Asked waitress to take them away and bring fresh one. Brought me some fresh sausages but left the burnt ones for other guests. Staff had no idea about clearing the restaurant for incoming guests. Worst thing is you have to pay £9 for breakfast on top of your £120 room. Luckily I got a discount

So disappointed with this hotel.

Where do I start: room 114 was grubby, white bedding stained, carpets stains by bathroom, paintwork was all chipped everywhere. Double bed was 2 singles very badly joined, mattress was very sunk on the left side. Windows were filthy, wouldn't lock as lock broken. Bathroom was dirty, dust on top of the towels, all woodwork chipped, bath was chipped in multiple places. The silicon around the bath handles looked as though a 3 year old had done it, unsightly and dirty. The toilet was also stained. Needed bleach.

On th plus side the breakfast was excellen and the staff were friendly. I gave feedback to the receptionist who did apologise but I'm afraid it just doesn't make up for this awful experience. They should have refunded me the money paid for the room. I shall be writing a letter to Head Office, with some photographic evidence.

I didn't believe the reviews I'd read but they were actually quite accurate.

I love Accor Hotels usually but this one is shockingly bad.

Needs serious work doing - paint peeling off in bathroom, grouting missing in places and window which wouldn’t shut... Unhelpful and very unfriendly lady on reception said she would send someone up to close window and bring some complementary water - obviously now we realised it was said just to move us on .... The hotel is dark and grubby - it needs a good overhauling and the lady in reception who had no name badge on (quite short, dark hair scrapped back into a ponytail, probably about 40yrs old) needs to go on a customer service course - definitely wouldn’t rate this hotel any more than a 2*

This has to be the worst hotel I’ve ever stayed in... seriously & trust me I’ve stayed in some sh#t holes.

From start to finish a grim experience all round & the only good part is that we are only staying for one night (unfortunately I was shafted for £130 for the privilege).

Room is tired and shabby very disappointed wasn't the cheapest option the tiniest wardrobe space a very narrow bed feel like you have been stuck in a cupboard a travelodge is far nicer option than this when asked if we could go into a different room reception Staff just shrugged shoulder and said all rooms are the same

Very disappointing will not be staying here have stayed in other Mercure hotels and have been great feel let down �

No air con in the room

So hot we couldn’t sleep

Room was quite shabby

Would of been better off at a travel lodge

Having stayed at mercure Manchester and had a great experience we then tried mercure Liverpool which was disappointing. We gave you a final chance and booked Southampton. We won't be booking again. Our room was tiny with hardly any sockets and very dated. Walls were stained with spilt drinks and our room being on the ground floor was next to the alley where it seems people gather after a nights drinking to chat LOUDLY. Cooked breakfast wasnt good at all. very disappointed for £130 per day. The weather was warm which was the only reason we didn't go home early. Sorry guys but you did ask

Disastrous last minute choice. Our room had many faults: bathroom light blown, noisy extractor fan, water leaking from basin and shower screen onto bathroom floor, cleverly hidden light switches on wall lights by the bed.

In addition, the hotel was difficult to find and also the car park. This morning starting at about 4am was an intermittent sound like a bird scarer every 15 minutes or so. The decor was very dated. The hotel needs a complete make-over. Security poor - the lift (which was clearly needing maintenance) was an easy way for criminals to access and walk around the upper floors.

Definitely not up to the standard we expect at the price we were charged and does not do Accor's reputation any favours. We would not stay here again.

No air conditioning in our room (on a very stuffy night). Winter tog rated duvet on the bed.

Plus points: nice staff