Solent Hotel & Spa

Don't miss out!!! Michael will be in the building on Friday 21st September. £39pp includes 3 course meal. Grab your tickets now by calling our events team on 01490 880000, option 3.

Kids parties at the Solent Hotel and Spa With years of experience, we know how to host a great party! We offer the perfect child's party for the great price of £15 per child, it includes: Delicious buffet with unlimited squash ✅ Private function room ✅ ... Giant games ✅ We also have optional extra including birthday cake and handmade party bags by Sal's Gifts. 🍭 For more information visit http://socsi.in/5TVVH
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Gemma, from @CaualieUK talks about the benefits of their star product the Beauty Elixir and why it's so popular with make up artists and celebrities. Used in our facials including the Express D-Vine facial, book your treatment now by calling our spa team on 01489 880027.

Staying with us whilst visiting Peppa Pig World this August or just LOVE Peppa Pig?! Why not enjoy our Peppa Pig themed afternoon tea at the Solent Hotel and Spa?
Your little ones can enjoy a delicious selection of fresh sandwiches before moving on to a mouth-watering range of tempting cakes and pastries inspired by Peppa Pig served with our specially blended pink Peppa milkshake (and unlimited tea/coffee for adults).
... PLUS! Peppa Pig sweetie cone for each child to take away.
£12 per child £15 per adult
To book call our restaurant team on 01489 880000.
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Did you know we offer a variety of afternoon teas, from kids to gentleman’s to traditional afternoon with added sparkle of prosecco or champagne.
To see the full menu & to book please visit our website:https://www.solenthotel.co.uk/foo d-drink/afternoon-tea/

“I would honestly say that choosing The Solent Hotel and Spa is one of the best decisions we have ever made.” - Lianne and Damien
Georgia, our Wedding and Events Manager, met the truly wonderful couple at the hotel's Wedding Open Day in May 2017 and they said: "There was absolutely no doubt in our minds. We booked on the spot, paid the deposit that afternoon, and I can honestly say that I would make the same decision all over again."
Why not come along to our wedding showcas...e on the 12th of August from 11am - 3pm! Receive a complimentary glass of bubbly on arrival as you view our venue set for the wedding of your dreams!
Photo Credit: Isha Hawkins photography
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Treat yourself this summer! Why not relax and have a Jessica Nails manicure or pedicure at the Solent Hotel and Spa? Nails start from £27. 💅 To book call our spa team on 01489 880027.

We’ve teamed up with Skylark Golf & Country Club to offer you a great golf and stay package.
Enjoy coffee & bacon rolls on arrival, a round of golf at Skylark Golf and Country Club and then enjoy full use of our leisure facilities, 3 course dinner in our newly refurbished restaurant, and bed and breakfast! From as little as £200.
For more information and to book http://socsi.in/rFYNi

With our Wedding Open Day coming up on Sunday 12th August, 11am - 3pm, we are excited to launch our NEW sparkling extra add on for your special day!
A perfect addition to your Drink Reception - Can you guess what it is going to be? Here is a sneak preview!

Over the weekend we shared the wedding of the new Mr & Mrs Thorpe!
Louise, George and all the team from the Solent Hotel & Spa would like to congratulate the both of you on becoming husband and wife. It was a pleasure working with you both to plan and host your big day! 🥂

Another amazing offer just for our guests! Stay with us this summer and as part of our summer fun campaign you will receive £2.50 off entry at Rock Up Whiteley (discount is per person). Vouchers available upon arrival. Book your stay now, visit http://socsi.in/vOVVL

Do the kids need to let off some steam?! Take them to Flip Out Portsmouth this summer when you stay with us and receive 20% off your entry. Just a 15 minute drive Jump at the chance to get this great offer! Book your stay now, visit http://socsi.in/Ih0NI

Come see the amazing and talented David Boakes Michael Jackson Impersonator as Michael Jackson on Friday 21st September. Enjoy a 3 course meal before being rocked by classic MJ tunes! Tickets cost £39pp, why not stay the night for an extra £37.50? To book your tickets call our events team on 01489 880000.

Did you know that when you stay with us over the summer, you also receive 10% discount at the The Mary Rose, Portsmouth? Kids also go free! Book your stay now, visit http://socsi.in/YWC9q

Thank you to all of the lovely couples that stopped by at our Wedding Open Evening tonight! We loved hearing all of your exciting plans for your special day and we hope you had a lovely time viewing our venue.
If you missed this evening then do not worry, as Georgia and Louise would love to invite you to the next Wedding Showcase on Sunday 12th August 2018!
We hope to see you there <3

Celebrate the start of the Summer holidays with a mini manicure and pedicure for your little VIP for just £20
Why not treat yourself at the same time with a nail tidy and varnish for just £25.
To check availability and to book call the spa team on 01489 567100

Can’t make our wedding open evening tonight? No worries, head over to our Instagram Stories where we’ve got a Q&A session for the next hour.

Still time to book tickets to our Dolly Parton tribute night with our amazing Dolly Parton Tribute - Kennedy Caitlin on Friday 3rd August. Head to our events tab to find out more and book your tickets. Who do you know that loves a little country music and would love to come?

📢 COMPETITION TIME!! 📢 We've teamed up with Victorious Festival to give away 2 Saturday tickets to this year's festival in Portsmouth between the Bank Holiday weekend of the 24th and 26th August.
Simply like our page and tag a friend who you would take with you. Are you an experienced festival goer? ... Give us your top festival tips too.
Staying in the area – make a weekend of it - get the best summer rates directly by visiting our website at http://socsi.in/s_T2AkW
Terms and conditions apply. Winner will be picked at random from the comments and tickets sent direct. Competition is running across our Facebook and Instagram accounts. Closing date is Monday 13th August, 6pm.
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What a lovely stay at the Solent hotel. The staff were amazing and my room was lovely. Huge shout out to Ellie for her amazing service at dinner, Nathan for his service also, the American waitress (sadly don’t know her name) who was so lovely and James on the bar for his amazing Long Island iced teas!

We stayed with you this weekend (18-20 May) wow it was fantastic! Lovely touch with cookies, ribena and activity packs for the boys! Staff were lovely, friendly and attentive. Food was amazing, especially the poached eggs made to order! Would highly recommend!

We had such an incredible wedding reception at the Solent Hotel in March this year. Georgia and the team are fantastic and I would recommend anybody to have their wedding here. Georgia made the whole wedding planning so fun and relaxing..!! We look forward to seeing you again for our 1 year anniversary stay, if not before!! xxx

Visited for a friends birthday. We used the spa and stayed over. It was fantastic. Alisha in the spa looked after us so well, it was an awesome day topped up with time in the private hot tub 🥂❤️. Definitely going back soon!

I love this hotel, my wedding day was perfect and couldn’t have asked for more. From the start of us looking around to the day after our wedding and checking out was everything we had asked for! The staff are so helpful and nothing was ever too difficult, our wedding coordinators were incredible and understood everything we wanted (thank you again)



Hotel is clean and tidy and same with the rooms.



I can’t wait to return for our year anniversary!

I just want to say a massive thank you to all the people working at the Solent hotel for a visit made extra special after the flights had been cancelled due to the snow they managed to fit 11 of us in at the good of a hat... don’t know what we would have done!!! So again a massive thank you.. Lizzie was amazing threwout the whole day.

Had a lovely relaxing Spa Day as a birthday present. Many thanks to Therapist Christine for a fantastic facial, my skin lapped up the treatment and I felt so relaxed I almost nodded off! We made full use of the beautiful pool, jacuzzi and the sauna. Lunch was delicious (I can recommend the Bento box) and we ate on the terrace in much appreciated shade. After our lunch we lazed on the sun loungers in the treatment area of the spa and relaxed. All the staff we had contact with were friendly and helpful, definitely a 5 star experience.

Celebrated my friends 40th birthday on a disco and pamper themed night away. Couldn't fault the staff who were really helpful with cake and decoration arrangements. George was great at sorting everything for us. Nothing was too much trouble!

Broke down with students on our college bus from Newbury college and it’s the best place to be. The staff have really accommodated us with cold drinks for the staff and students. We thanks your so so sooooo much. Lovely place lovely staff

What lovely staff you have congratulations to them all.

I was a bit disappointed that the bedroom was a bit grubby no tea in the caddy but plenty of coffee.

I did notice there was what, looked like blood on the side of the bath, which made me feel a little unsettled.

Breakfast this morning was ok but not as good as I thought it might be. But you had a lot of guests so I understand it's not that easy. The fresh fruit was certainly not fresh the oranges were wrinkly apples looked rather old the skin was not fresh.

But again the staff were lovely and helpful. So thank you.

Visited here for the second time, with my partner and our 2 kids 7yr old and 2yr old, for peppa pig world 2 day break during Easter and both times found the hotel staff to be excellent and super child friendly, great touch with VIP robes for the kids along with cookies and drinks on first entering your room. Games room was also a stand out from other hotels offering the Paultons Park breaks. Was more impressed first visit in March with our hotel room which had a double sofa bed, as second time we had bunks beds which wasn’t ideal for a 2 yr old, a triple room on previous visit felt more spacious than a family room this time round. The hotel is very good in all areas but 1 from my experience, the spa it’s self, on both occasions we went I felt as a family we wasn’t the type of clients wanted, which doesn’t fit in with the great service by the rest of the hotel, 1 incident we felt rushed in and then out to make way for individual swimmers, and then felt a little bit profiled as I went into the jacuzzi with my boy who has to be 8 yrs old to be in, lady from the desk came out, asked his age then said he couldn’t be in their, fair enough I got out went back to main pool, 3 minutes later a family of 6 then go in their, with 3 kids clearly younger than my boy, they enjoy nearly 10 minutes and are never approached. The spa desk service is the only part that needs working on to encourage family’s back. I would probably go again, because of the outstanding service the main part of the hotel gives to your kids. But also my kids biggest enjoyment of any hotel is the swimming pool time and that would always play a factor in going again as well.

Visited here for the first time, with my partner and our 3 girls 10yr, 7yr old and 2yr old, for peppa pig world 2 day break during May and found the hotel staff to be excellent and super child friendly, great touch with VIP robes for the kids along with cookies and drinks on first entering your room. Games room was also a stand out from other hotels offering the Paultons Park breaks. Was impressed with the rooms space. The hotel is very good in all areas but 1 from my experience, the spa it’s self, when we went I felt as a family we wasn’t the type of people they wanted, which doesn’t fit in with the great service by the rest of the hotel, 1 incident we felt was a member shouting at my girls for playing in the pool as kids do and told my other half to move out the way!The spa desk service is the only part that needs working on to encourage family’s back. I would go again, because of the outstanding service the main part of the hotel gives to your kids. But also my kids biggest enjoyment of any hotel is the swimming pool time and that would always play a factor in going again as well.

Lovely new decor. Food was fabulous. Lovely young girl called Grace was serving out table. We have been here many times and never had a bad experience... It was 29 degrees and didn't feel as tho air con was on but that's my only negative about our visit..... We will continue to come back. Our Australian guests enjoyed their meal too... So happy result. Thank u all

We visted the spa on Monday as part of my daughters Birthday celebeations. When I booked the visit back in May there was no comment about the refurbishment that is obviously taking place, so I was quite surprised to see workmen and the level of noise in the 'quiet' area. My daughter has worked the fitness industry so when we went to use the pool she commented that there was a problem as the pool was very cloudy and you could not see the bottom of the pool. We went to use the steam room only to find it was not working. My daughter went to the reception and asked the person there if there was a problem to be told "oh yes the steam is not working" this was not advised when we checked in. When she mentioned about the pool and that she had experience in pool management the person was very dismissive. I have to say that the attitude was neither helpful nor professional and we were very disappointed with our experience !

Visited the Solent Hotel for a meal in the main restaurant on Saturday 7 April 18. It was a special occasion and I was dining with my wife. The newly refurbed restaurant is awful. No table linen and my rotisserie chicken dish was too dry to finish. For three modest courses we were charged £120 which felt very expensive for such a poor ambience. The feel is unwelcoming and very reminiscent of a Premier Inn which was very disappointing for a 4 Star hotel. The staff were friendly and attentive so the whole evening was special in the sense that it was a shocking disappointment. We had our wedding reception here 25 years ago and we also use the place for business. It is such a nice hotel it seems a pity to spoil it with a poor dining experience. Come on guys get your act together please! Nick Boon

As a gift for my friends 30th Birthday we came to the spa on Monday and we were very disappointed with the treatment received upon arrival.

We arrived around midday and went straight to the spa and fitness reception - we were told to make our way down to the spa area and we would be seen to, so we did just that.

We waited somewhere between 5-10mins to be seen to. During this time a member of staff walked past asking if we were ok, I stated we were waiting for someone to check us in. That was the last we saw of her.

I had to go back up to the spa and fitness reception, the lady on there then came down to the spa area with us and handed up forms to fill in. By this time it was around 1215.

We both filled our forms in in the relaxation room thinking someone would collect it from us, as this has happened on all previous occasions I have been to the spa. This did not happen so I took the forms out to the reception desk and went back into the relaxation room to await our robes etc.

These did not materialise until my friend (whose 30th we were there to celebrate) went to the reception desk where 4 members of staff were stood chatting. Soon after this at approx 1245 (45 minutes after arrival!!!) we were taken to the changing room to get changed into our robes.



On top of this we were not made aware that there was an aquacise type class on in the pool. Had we known we would have had a later lunch to go for a swim beforehand.



The lunch, massage/facial and friendliness of staff from this point was spot on but I was embarrassed and upset that this had happened on what should have been a celebratory day for us.

6 of us arrived for my daughter’s hen do. We arrived early so didn’t expect our rooms to be ready. Initially things were very disorganised & although we could change for the spa, we were kept waiting for the robes, then our rooms were still not available after the 2pm check in. Eventually though we did get to our rooms & were able to start our day. The spa was busy & the treatment area didn’t appear to be able to cater for the number of people using it, not enough loungers, beds in the relaxation area. We did however use the outside jacuzzi which was an added bonus however be aware that this can become very slippery, there was no rubber matting or handrail & 1 of our ladies in the group did have a nasty injury slipping on the decking. We couldn’t fault the restaurant food was good and well presented. 1 of our group has serious allergies & I couldn’t fault the staff for their understanding, concern & care & appreciated the lengths they went to in dealing with her menu - well done!

Overall we quite enjoyed our stay, even with the little mishap, and my daughter enjoyed her hen day/evenings.

Booked for 6 of us for a relaxing spa break. Was disappointed to find the pool had around 10-15 small children. Was not a relaxing break as pool had children diving and was full with inflatables and pool noodles and very noisey. Great if you have kids but would not book for a relaxing quiet get away. Rooms are basic.

Massage was really good though.

We have just returned from our spa day and did generally enjoy most of our time there however we were left very disappointed with afternoon tea and the service regarding our friends with allergies.



The waiter wasn't aware of any requirements. He then went to ask and returned with 3 boxes of food, not afternoon tea or anything like it at all.



In the box was big mozerella cheese balls amongst the olives. This was a big mistake as well as looking rubbish after paying a lot of money we were surprised that this had come out. We were told all wheat and gluten free and dairy but asked the waiter to double check and he returned to remove the boxes. 10 minutes later to then return with the same boxes minus the cheese which had obviously just been removed.



So after a long wait when we arrived before being allowed into the swimming pool, no cups for drinks in the spa area, our treatments being mixed up and asked if we had changed them (which we hadn't), my friend being left for 20 minutes before her treatment as they had forgotten about her, no food for lunch for my gluten and wheat free friends even though requested weeks before hand, rushing what we did eat because we had booked the outdoors Jacuzzi which was really dirty and not being forewarned about small children being in the swimming pool in the morning lots of noise and splashing, our relaxing day for my friends 40th birthday was not as relaxing as it was supposed to be.



very disappointing and no response to any emails sent yesterday and today.

What a lovely stay at the Solent hotel. The staff were amazing and my room was lovely. Huge shout out to Ellie for her amazing service at dinner, Nathan for his service also, the American waitress (sadly don’t know her name) who was so lovely and James on the bar for his amazing Long Island iced teas!

We stayed with you this weekend (18-20 May) wow it was fantastic! Lovely touch with cookies, ribena and activity packs for the boys! Staff were lovely, friendly and attentive. Food was amazing, especially the poached eggs made to order! Would highly recommend!

We had such an incredible wedding reception at the Solent Hotel in March this year. Georgia and the team are fantastic and I would recommend anybody to have their wedding here. Georgia made the whole wedding planning so fun and relaxing..!! We look forward to seeing you again for our 1 year anniversary stay, if not before!! xxx

Visited for a friends birthday. We used the spa and stayed over. It was fantastic. Alisha in the spa looked after us so well, it was an awesome day topped up with time in the private hot tub 🥂❤️. Definitely going back soon!

I love this hotel, my wedding day was perfect and couldn’t have asked for more. From the start of us looking around to the day after our wedding and checking out was everything we had asked for! The staff are so helpful and nothing was ever too difficult, our wedding coordinators were incredible and understood everything we wanted (thank you again)



Hotel is clean and tidy and same with the rooms.



I can’t wait to return for our year anniversary!

I just want to say a massive thank you to all the people working at the Solent hotel for a visit made extra special after the flights had been cancelled due to the snow they managed to fit 11 of us in at the good of a hat... don’t know what we would have done!!! So again a massive thank you.. Lizzie was amazing threwout the whole day.

Had a lovely relaxing Spa Day as a birthday present. Many thanks to Therapist Christine for a fantastic facial, my skin lapped up the treatment and I felt so relaxed I almost nodded off! We made full use of the beautiful pool, jacuzzi and the sauna. Lunch was delicious (I can recommend the Bento box) and we ate on the terrace in much appreciated shade. After our lunch we lazed on the sun loungers in the treatment area of the spa and relaxed. All the staff we had contact with were friendly and helpful, definitely a 5 star experience.

Celebrated my friends 40th birthday on a disco and pamper themed night away. Couldn't fault the staff who were really helpful with cake and decoration arrangements. George was great at sorting everything for us. Nothing was too much trouble!

Broke down with students on our college bus from Newbury college and it’s the best place to be. The staff have really accommodated us with cold drinks for the staff and students. We thanks your so so sooooo much. Lovely place lovely staff

What lovely staff you have congratulations to them all.

I was a bit disappointed that the bedroom was a bit grubby no tea in the caddy but plenty of coffee.

I did notice there was what, looked like blood on the side of the bath, which made me feel a little unsettled.

Breakfast this morning was ok but not as good as I thought it might be. But you had a lot of guests so I understand it's not that easy. The fresh fruit was certainly not fresh the oranges were wrinkly apples looked rather old the skin was not fresh.

But again the staff were lovely and helpful. So thank you.

Visited here for the second time, with my partner and our 2 kids 7yr old and 2yr old, for peppa pig world 2 day break during Easter and both times found the hotel staff to be excellent and super child friendly, great touch with VIP robes for the kids along with cookies and drinks on first entering your room. Games room was also a stand out from other hotels offering the Paultons Park breaks. Was more impressed first visit in March with our hotel room which had a double sofa bed, as second time we had bunks beds which wasn’t ideal for a 2 yr old, a triple room on previous visit felt more spacious than a family room this time round. The hotel is very good in all areas but 1 from my experience, the spa it’s self, on both occasions we went I felt as a family we wasn’t the type of clients wanted, which doesn’t fit in with the great service by the rest of the hotel, 1 incident we felt rushed in and then out to make way for individual swimmers, and then felt a little bit profiled as I went into the jacuzzi with my boy who has to be 8 yrs old to be in, lady from the desk came out, asked his age then said he couldn’t be in their, fair enough I got out went back to main pool, 3 minutes later a family of 6 then go in their, with 3 kids clearly younger than my boy, they enjoy nearly 10 minutes and are never approached. The spa desk service is the only part that needs working on to encourage family’s back. I would probably go again, because of the outstanding service the main part of the hotel gives to your kids. But also my kids biggest enjoyment of any hotel is the swimming pool time and that would always play a factor in going again as well.

Visited here for the first time, with my partner and our 3 girls 10yr, 7yr old and 2yr old, for peppa pig world 2 day break during May and found the hotel staff to be excellent and super child friendly, great touch with VIP robes for the kids along with cookies and drinks on first entering your room. Games room was also a stand out from other hotels offering the Paultons Park breaks. Was impressed with the rooms space. The hotel is very good in all areas but 1 from my experience, the spa it’s self, when we went I felt as a family we wasn’t the type of people they wanted, which doesn’t fit in with the great service by the rest of the hotel, 1 incident we felt was a member shouting at my girls for playing in the pool as kids do and told my other half to move out the way!The spa desk service is the only part that needs working on to encourage family’s back. I would go again, because of the outstanding service the main part of the hotel gives to your kids. But also my kids biggest enjoyment of any hotel is the swimming pool time and that would always play a factor in going again as well.

Lovely new decor. Food was fabulous. Lovely young girl called Grace was serving out table. We have been here many times and never had a bad experience... It was 29 degrees and didn't feel as tho air con was on but that's my only negative about our visit..... We will continue to come back. Our Australian guests enjoyed their meal too... So happy result. Thank u all

We visted the spa on Monday as part of my daughters Birthday celebeations. When I booked the visit back in May there was no comment about the refurbishment that is obviously taking place, so I was quite surprised to see workmen and the level of noise in the 'quiet' area. My daughter has worked the fitness industry so when we went to use the pool she commented that there was a problem as the pool was very cloudy and you could not see the bottom of the pool. We went to use the steam room only to find it was not working. My daughter went to the reception and asked the person there if there was a problem to be told "oh yes the steam is not working" this was not advised when we checked in. When she mentioned about the pool and that she had experience in pool management the person was very dismissive. I have to say that the attitude was neither helpful nor professional and we were very disappointed with our experience !

Visited the Solent Hotel for a meal in the main restaurant on Saturday 7 April 18. It was a special occasion and I was dining with my wife. The newly refurbed restaurant is awful. No table linen and my rotisserie chicken dish was too dry to finish. For three modest courses we were charged £120 which felt very expensive for such a poor ambience. The feel is unwelcoming and very reminiscent of a Premier Inn which was very disappointing for a 4 Star hotel. The staff were friendly and attentive so the whole evening was special in the sense that it was a shocking disappointment. We had our wedding reception here 25 years ago and we also use the place for business. It is such a nice hotel it seems a pity to spoil it with a poor dining experience. Come on guys get your act together please! Nick Boon

As a gift for my friends 30th Birthday we came to the spa on Monday and we were very disappointed with the treatment received upon arrival.

We arrived around midday and went straight to the spa and fitness reception - we were told to make our way down to the spa area and we would be seen to, so we did just that.

We waited somewhere between 5-10mins to be seen to. During this time a member of staff walked past asking if we were ok, I stated we were waiting for someone to check us in. That was the last we saw of her.

I had to go back up to the spa and fitness reception, the lady on there then came down to the spa area with us and handed up forms to fill in. By this time it was around 1215.

We both filled our forms in in the relaxation room thinking someone would collect it from us, as this has happened on all previous occasions I have been to the spa. This did not happen so I took the forms out to the reception desk and went back into the relaxation room to await our robes etc.

These did not materialise until my friend (whose 30th we were there to celebrate) went to the reception desk where 4 members of staff were stood chatting. Soon after this at approx 1245 (45 minutes after arrival!!!) we were taken to the changing room to get changed into our robes.



On top of this we were not made aware that there was an aquacise type class on in the pool. Had we known we would have had a later lunch to go for a swim beforehand.



The lunch, massage/facial and friendliness of staff from this point was spot on but I was embarrassed and upset that this had happened on what should have been a celebratory day for us.

6 of us arrived for my daughter’s hen do. We arrived early so didn’t expect our rooms to be ready. Initially things were very disorganised & although we could change for the spa, we were kept waiting for the robes, then our rooms were still not available after the 2pm check in. Eventually though we did get to our rooms & were able to start our day. The spa was busy & the treatment area didn’t appear to be able to cater for the number of people using it, not enough loungers, beds in the relaxation area. We did however use the outside jacuzzi which was an added bonus however be aware that this can become very slippery, there was no rubber matting or handrail & 1 of our ladies in the group did have a nasty injury slipping on the decking. We couldn’t fault the restaurant food was good and well presented. 1 of our group has serious allergies & I couldn’t fault the staff for their understanding, concern & care & appreciated the lengths they went to in dealing with her menu - well done!

Overall we quite enjoyed our stay, even with the little mishap, and my daughter enjoyed her hen day/evenings.

Booked for 6 of us for a relaxing spa break. Was disappointed to find the pool had around 10-15 small children. Was not a relaxing break as pool had children diving and was full with inflatables and pool noodles and very noisey. Great if you have kids but would not book for a relaxing quiet get away. Rooms are basic.

Massage was really good though.

We have just returned from our spa day and did generally enjoy most of our time there however we were left very disappointed with afternoon tea and the service regarding our friends with allergies.



The waiter wasn't aware of any requirements. He then went to ask and returned with 3 boxes of food, not afternoon tea or anything like it at all.



In the box was big mozerella cheese balls amongst the olives. This was a big mistake as well as looking rubbish after paying a lot of money we were surprised that this had come out. We were told all wheat and gluten free and dairy but asked the waiter to double check and he returned to remove the boxes. 10 minutes later to then return with the same boxes minus the cheese which had obviously just been removed.



So after a long wait when we arrived before being allowed into the swimming pool, no cups for drinks in the spa area, our treatments being mixed up and asked if we had changed them (which we hadn't), my friend being left for 20 minutes before her treatment as they had forgotten about her, no food for lunch for my gluten and wheat free friends even though requested weeks before hand, rushing what we did eat because we had booked the outdoors Jacuzzi which was really dirty and not being forewarned about small children being in the swimming pool in the morning lots of noise and splashing, our relaxing day for my friends 40th birthday was not as relaxing as it was supposed to be.



very disappointing and no response to any emails sent yesterday and today.