City Moves

3rd time returning customer and wouldn't go anywhere else. Just brought all of my goods back from Dubai and all went to plan, again. Thanks again for all the help and organisation !

Very helpful and professional service, very happy to recommend and use again.

Truly a breath of fresh air, service from start to finish was 1st class and nothing was too much trouble for the boys on the day. Customer service skill with the office was great and easy as we had a dedicated member to deal with. Highly Recommended.

Outstanding move, would highly recommend!

Appalling management, removal lads were great but the management effectively held our entire home contents to ransom for an extra £500 more than they quoted. Just don't use them.

What a bunch of cowboys. Dont use them. They damaged our expensive marble dining table when moving to our new home and then denied doing it. They had to wait a couple of hours for the our new home to be vacated during which time were seen by neighbours drinking cans of cider in the van. They also demanded an extra £150 from my wife because they had to wait. Some of our furniture was left in a downstairs room because they said it was too heavy or large to get upstairs. I asked for compensation but they refused. What a nightmare!!!!

The Team of chaps were absolutely fab! The office on the other hand were awful!!!! We started of by getting a quote on line to move our WHOLE Bungalow and potential short time storage, we thought 'Brilliant someone will be in touch just to confirm all that we had put down on the quote form' and too see if there was anything else we needed. We thought wrong! We had this move planned for absolutely months ( due to first house falling through) we kept City Moves updated all the way with regular emails etc.

We had packed everything and was ready to move, so the week before we called to make sure all was ok, glad we did as they still had our old address to the house that fell through. We didn't think anything to this and just gave them the correct address. The Friday before we move we had a phone call; The phone call was not the sort of call you wanted the Friday before we move on the Tuesday.
Can we go through a in-depth inventory to make sure we have quoted correctly, so I went around every room and told them exactly what we have to move, about 30 min later City Moves call back with a 'New' Quote, to our horror it was nearly 3k more expensive, absolute panic and horror what do we do???? We explained that this was not the quote and that they had absolutely months to contact us etc. There was nothing that they were prepared to do about it, so we had to hire another 7.5 tonne lorry for 10 days as we had no storage until we moved into our new house.
Friday afternoon this was sorted to then be told they cant come on the Saturday as arranged but they would come midday Monday, No we said as we need to be out by Tuesday!
Well that was that, so we thought!!!
We moved into the new house on the 31st and had arranged our stored stuff to be redelivered on the 1st. Oh I had another call on the 1st asking When do you want your stuff redelivered? I said it should be delivered today as planned. No sorry we cant, the earliest we can deliver is the 7th oh ok I said bearing in mind I have 3 children (10 yrs, 4yrs & 20 months) and our Grandad who is 87yrs old. I asked if we can just have our beds for this time, unfortunately not so it seemed! We all slept on the floor until the 7th, I then get another call on the 7th saying can we redeliver on the 8th oh and you need to pay another 300+vat as we cant get the lorry to your new house. Oh my word hang on I said we aren't paying anymore monies, Well in that case we wont deliver your Items.
So we had to pay.
I can honestly say I'm horrified with how this company operates. No sorry, refund as good will etc.
Will not be using again or recommending in any way!

Amazing...simply amazing.