Customer Whisperers

Customer Whisperers work with clients across sectors to help them develop heart-warming customer experiences

Clients often procure market research studies and learn that their customers are not fully satisfied with the service they are providing. Presented with a high volume of research data, it is common for clients to struggle to interpret the data and objectively extract the nuggets of insight that will dramatically improve their performance. Too often the excellent market research data ends up gathering dust on a shelf.

There is a significant difference between customer DATA and customer INSIGHT. There is an even bigger difference between customer INSIGHT and ACTIONABLE customer insight. In order to determine precisely what changes are required, your business needs customer ACTIONABLE CUSTOMER INSIGHT.

To do this we need to combine the skills of Market Researchers with those of Customer Experience Specialists and so that is what we have done.

The Customer Whisperers was founded by Nicola Eaton Sawford, who has 17 years experience of transforming the customer experiences delivered by well known organisations including Orange, EDF Energy, Mouchel, KPMG /UK Power Networks and Government Agencies. The Customer Whisperers proven approach has resulted in remarkable performance improvements for clients who become award winning leaders in their industry sectors for customer experience.